osTicket vs Re:amaze
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
osTicket offers fewer features (17 vs 47) and fewer integrations (0 vs 11). Starting price: osTicket at Free vs Re:amaze at $29/mo. osTicket has 17 unique features while Re:amaze has 47 unique features, with 0 features in common.
| osTicket | Re:amaze | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 17 | 47 |
| AI-Powered Features | 0 | 9 |
| Starting Price | Free | $29/mo |
| Pricing Tiers | 2 | 5 |
| Integrations | 0 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 60% | 85% |
Feature Comparison by Category
AI (0 vs 5)
| Feature | osTicket | Re:amaze |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| Sentiment Analysis |
Analytics (0 vs 7)
| Feature | osTicket | Re:amaze |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Reporting | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting |
Automation (0 vs 6)
| Feature | osTicket | Re:amaze |
|---|---|---|
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Order Bot | ||
| Welcome Bot | ||
| Workflows |
Automation & Routing (3 vs 0)
| Feature | osTicket | Re:amaze |
|---|---|---|
| Assign, Transfer, & Referral | ||
| Auto-Responder | ||
| Ticket Filters |
Collaboration (2 vs 1)
| Feature | osTicket | Re:amaze |
|---|---|---|
| Agent Collision Avoidance | ||
| Team Presence | ||
| Thread Actions |
Communication (0 vs 5)
| Feature | osTicket | Re:amaze |
|---|---|---|
| Classic Chat Mode | ||
| Live Chat | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Core Platform (0 vs 1)
| Feature | osTicket | Re:amaze |
|---|---|---|
| Shared Inbox |
Customer Portal (1 vs 0)
| Feature | osTicket | Re:amaze |
|---|---|---|
| Customer Support Portal |
Customization (3 vs 2)
| Feature | osTicket | Re:amaze |
|---|---|---|
| Configurable Help Topics | ||
| Custom Columns and Queues | ||
| Custom Fields | ||
| Custom Hosted Domain | ||
| Customizable Email Appearance |
Forms (0 vs 1)
| Feature | osTicket | Re:amaze |
|---|---|---|
| Contact Forms |
Integration (0 vs 3)
| Feature | osTicket | Re:amaze |
|---|---|---|
| Email Integration | ||
| Social Media Channels | ||
| Website Integration |
Integration & API (1 vs 0)
| Feature | osTicket | Re:amaze |
|---|---|---|
| API Ticket Creation |
Knowledge Base (0 vs 4)
| Feature | osTicket | Re:amaze |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Marketing (0 vs 1)
| Feature | osTicket | Re:amaze |
|---|---|---|
| Push Campaigns |
Mobile (0 vs 1)
| Feature | osTicket | Re:amaze |
|---|---|---|
| Mobile Apps |
Monitoring (0 vs 4)
| Feature | osTicket | Re:amaze |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Organization (0 vs 3)
| Feature | osTicket | Re:amaze |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Productivity (0 vs 1)
| Feature | osTicket | Re:amaze |
|---|---|---|
| Quick Answers |
Reporting & Analytics (2 vs 0)
| Feature | osTicket | Re:amaze |
|---|---|---|
| Dashboard | ||
| Reports |
SLA Management (1 vs 0)
| Feature | osTicket | Re:amaze |
|---|---|---|
| Service Level Agreements (SLA) |
Scheduling (0 vs 1)
| Feature | osTicket | Re:amaze |
|---|---|---|
| Office Hours |
Search & Navigation (1 vs 0)
| Feature | osTicket | Re:amaze |
|---|---|---|
| Advanced Search |
Security (0 vs 1)
| Feature | osTicket | Re:amaze |
|---|---|---|
| Role Permissions |
Task Management (1 vs 0)
| Feature | osTicket | Re:amaze |
|---|---|---|
| Tasks |
Ticket Management (2 vs 0)
| Feature | osTicket | Re:amaze |
|---|---|---|
| Email Ticket Creation | ||
| Web Form Ticket Creation |
Unique Features
Only in osTicket (17)
Assign, Transfer, & Referral
Auto-Responder
Ticket Filters
Agent Collision Avoidance
Thread Actions
Customer Support Portal
Configurable Help Topics
Custom Columns and Queues
Custom Fields
API Ticket Creation
Dashboard
Reports
Advanced Search
Service Level Agreements (SLA)
Tasks
Email Ticket Creation
Web Form Ticket Creation
Only in Re:amaze (47)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
+ 27 more unique features
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