osTicket vs Razuna
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
osTicket offers fewer features (17 vs 71) and fewer integrations (0 vs 6). Starting price: osTicket at Free vs Razuna at $99/mo. osTicket has 16 unique features while Razuna has 70 unique features, with 1 features in common.
| osTicket | Razuna | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 17 | 71 |
| AI-Powered Features | 0 | 10 |
| Starting Price | Free | $99/mo |
| Pricing Tiers | 2 | 3 |
| Integrations | 0 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 60% | 90% |
Feature Comparison by Category
AI & Automation (0 vs 6)
| Feature | osTicket | Razuna |
|---|---|---|
| Advanced Document AI | ||
| Advanced Image AI | ||
| Auto-Tagging | ||
| Automatic Metadata Extraction | ||
| Brand & Logo Detection | ||
| Image Recognition |
Administration (0 vs 4)
| Feature | osTicket | Razuna |
|---|---|---|
| Advanced User Management | ||
| Co-Administrators | ||
| Multi-Tenant Capabilities | ||
| Users & Groups |
Automation & Routing (3 vs 0)
| Feature | osTicket | Razuna |
|---|---|---|
| Assign, Transfer, & Referral | ||
| Auto-Responder | ||
| Ticket Filters |
Collaboration (2 vs 6)
| Feature | osTicket | Razuna |
|---|---|---|
| Agent Collision Avoidance | ||
| Approval Workflows | ||
| Comments & Annotations | ||
| Guest Upload & Approval | ||
| Team Collaboration | ||
| Thread Actions | ||
| Upload Links | ||
| Workspaces |
Customer Portal (1 vs 0)
| Feature | osTicket | Razuna |
|---|---|---|
| Customer Support Portal |
Customization (3 vs 4)
| Feature | osTicket | Razuna |
|---|---|---|
| Configurable Help Topics | ||
| Custom Columns and Queues | ||
| Custom Fields | ||
| Dedicated Appliances | ||
| On-Premise Deployment | ||
| White Label Options | ||
| Worldwide Server Location |
Editing (0 vs 1)
| Feature | osTicket | Razuna |
|---|---|---|
| Online Image Editor |
File Management (0 vs 8)
| Feature | osTicket | Razuna |
|---|---|---|
| Automatic Preview Generation | ||
| Bulk Upload | ||
| Collect+ Web Extension | ||
| Drag & Drop Upload | ||
| Fast Transfer | ||
| File Renditions | ||
| Folder Synchronization | ||
| Multiple File Format Support |
Integration (0 vs 9)
| Feature | osTicket | Razuna |
|---|---|---|
| Canto Migration | ||
| Dropbox Integration | ||
| Email Import | ||
| Embed Files | ||
| REST API | ||
| Raycast Extension | ||
| Razuna Desktop App | ||
| S3 Integration | ||
| Zapier Integration |
Integration & API (1 vs 0)
| Feature | osTicket | Razuna |
|---|---|---|
| API Ticket Creation |
Organization (0 vs 6)
| Feature | osTicket | Razuna |
|---|---|---|
| Collections | ||
| Custom Fields | ||
| Favorites | ||
| Sorting | ||
| Tags & Labels | ||
| Views (Saved Searches) |
Performance (0 vs 2)
| Feature | osTicket | Razuna |
|---|---|---|
| Cloudflare Acceleration | ||
| Worldwide CDN |
Reporting & Analytics (2 vs 0)
| Feature | osTicket | Razuna |
|---|---|---|
| Dashboard | ||
| Reports |
SLA Management (1 vs 0)
| Feature | osTicket | Razuna |
|---|---|---|
| Service Level Agreements (SLA) |
Search & Discovery (0 vs 6)
| Feature | osTicket | Razuna |
|---|---|---|
| AI-Powered Search | ||
| Conversational Search | ||
| Full-Text Search | ||
| Semantic Search | ||
| Similar Image Search | ||
| Smart Filters |
Search & Navigation (1 vs 0)
| Feature | osTicket | Razuna |
|---|---|---|
| Advanced Search |
Security (0 vs 9)
| Feature | osTicket | Razuna |
|---|---|---|
| Bank-Level Encryption | ||
| Daily Backups | ||
| GDPR-Compliant Hosting | ||
| Granular Access Controls | ||
| HIPAA-Compliant Hosting | ||
| OAuth Integration | ||
| SSO / SAML Integration | ||
| Two-Factor Authentication | ||
| Usage Rights Tracking |
Services (0 vs 1)
| Feature | osTicket | Razuna |
|---|---|---|
| Custom Development |
Sharing (0 vs 4)
| Feature | osTicket | Razuna |
|---|---|---|
| Branded Portals | ||
| Customized Download Options | ||
| Shareable File Links | ||
| Shareable Folder Links |
Support (0 vs 3)
| Feature | osTicket | Razuna |
|---|---|---|
| Dedicated Account Manager | ||
| Dedicated Support | ||
| Unlimited Training |
Task Management (1 vs 0)
| Feature | osTicket | Razuna |
|---|---|---|
| Tasks |
Ticket Management (2 vs 0)
| Feature | osTicket | Razuna |
|---|---|---|
| Email Ticket Creation | ||
| Web Form Ticket Creation |
Version Control (0 vs 2)
| Feature | osTicket | Razuna |
|---|---|---|
| Automatic Versioning | ||
| Version Control |
Unique Features
Only in osTicket (16)
Assign, Transfer, & Referral
Auto-Responder
Ticket Filters
Agent Collision Avoidance
Thread Actions
Customer Support Portal
Configurable Help Topics
Custom Columns and Queues
API Ticket Creation
Dashboard
Reports
Advanced Search
Service Level Agreements (SLA)
Tasks
Email Ticket Creation
Web Form Ticket Creation
Only in Razuna (70)
Advanced User Management
Co-Administrators
Multi-Tenant Capabilities
Users & Groups
Advanced Document AI
Advanced Image AI
Auto-Tagging
Automatic Metadata Extraction
Brand & Logo Detection
Image Recognition
Approval Workflows
Comments & Annotations
Guest Upload & Approval
Team Collaboration
Upload Links
Workspaces
Dedicated Appliances
On-Premise Deployment
White Label Options
Worldwide Server Location
+ 50 more unique features
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