Ontraport vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Ontraport offers fewer features (50 vs 51) and fewer integrations (7 vs 11). Starting price: Ontraport at $29/mo vs SugarCRM at $375/mo. Ontraport has 50 unique features while SugarCRM has 51 unique features, with 0 features in common.
| Ontraport | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 50 | 51 |
| AI-Powered Features | 6 | 7 |
| Starting Price | $29/mo | $375/mo |
| Pricing Tiers | 1 | 10 |
| Integrations | 7 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (6 vs 6)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| AI Assistant - Automated Responses | ||
| AI Assistant - Content Creation | ||
| AI Assistant - Inquiry Categorization | ||
| AI Assistant - Personalized Email Campaigns | ||
| AI Assistant - Sales Call Summaries | ||
| AI Assistant - Support Call Scoring | ||
| Chat & Chatbot | ||
| Generative AI | ||
| Intelligent Lead Prioritization | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Smart Guides |
Accessibility (1 vs 0)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Mobile App |
Analytics (3 vs 0)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Survey | ||
| Tracking & Attribution | ||
| Trends |
Audit & Compliance (1 vs 0)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Automation Log Tracking |
Automation (2 vs 2)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Business Process Management | ||
| Smart Pipelines | ||
| SugarBPM | ||
| Task Automation |
Collaboration (0 vs 1)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Activity Streams |
Communication (2 vs 0)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Email & SMS Messaging | ||
| Email Deliverability |
Contact Management (2 vs 0)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Segment & Organize | ||
| Unified Contact History |
Content Management (4 vs 0)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| CMS - Drag-and-Drop Pages | ||
| Directory | ||
| Dynamic CMS | ||
| Form Builder |
Core CRM (0 vs 4)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Customer Service (0 vs 8)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customer Support (2 vs 0)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Customer Center | ||
| Customer Portal |
Customization (0 vs 1)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| CRM Customization and Configuration |
Data (0 vs 1)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Data Enrichment |
Data Management (1 vs 0)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Custom Objects |
Data Protection (1 vs 0)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Multiple Backup Layers |
Database (1 vs 0)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| OntraportDB |
Developer Tools (1 vs 0)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| API |
E-commerce (4 vs 0)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Complex Offers | ||
| Order Forms | ||
| Two-Sided Marketplace | ||
| Upsells & Order Bumps |
Event Management (1 vs 0)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Event Management |
Integration (0 vs 6)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| DocuSign Connector | ||
| G Suite Integration | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Slack Connector | ||
| Social CRM |
Integrations (2 vs 0)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Meta Custom Audiences | ||
| WordPress Integrations |
Learning Management (1 vs 0)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Online Course |
Localization (0 vs 2)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (0 vs 6)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Landing Pages & Lead Forms | ||
| Nurture Campaigns | ||
| Webinars & Events |
Marketing Automation (1 vs 0)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Campaign Automation |
Mobile (0 vs 2)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Mobile CRM Maps | ||
| Mobility |
Partner Management (1 vs 0)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Partner Programs & Referral Tracking |
Payments (3 vs 0)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Decline Recovery | ||
| Offline Transactions | ||
| Payment Processing |
Personalization (1 vs 0)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Conditional Content |
Product Development (1 vs 0)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| SaaS Product Creation |
Project Management (0 vs 1)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Project Management |
Reporting (0 vs 3)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| News Feeds | ||
| ROI Tracking | ||
| Reporting & Analytics |
Sales (5 vs 7)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Drag-and-Drop Pipelines | ||
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Lead Scoring & Routing | ||
| Pipeline Management | ||
| Quote Management | ||
| Sales Pipeline | ||
| Self-Scheduling & Calendar | ||
| Shared Inbox |
Security (2 vs 1)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Access Control & Membership | ||
| Role-Based Access Control (RBAC) | ||
| Teams, Roles and Security |
Workflow Management (1 vs 0)
| Feature | Ontraport | SugarCRM |
|---|---|---|
| Application Management |
Unique Features
Only in Ontraport (50)
Mobile App
AI Assistant - Automated Responses
AI Assistant - Content Creation
AI Assistant - Inquiry Categorization
AI Assistant - Personalized Email Campaigns
AI Assistant - Sales Call Summaries
AI Assistant - Support Call Scoring
Survey
Tracking & Attribution
Trends
Automation Log Tracking
Smart Pipelines
Task Automation
Email & SMS Messaging
Email Deliverability
Segment & Organize
Unified Contact History
CMS - Drag-and-Drop Pages
Directory
Dynamic CMS
+ 30 more unique features
Only in SugarCRM (51)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 31 more unique features
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