Nutshell vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Nutshell offers fewer features (8 vs 51) and more integrations (12 vs 11). Starting price: Nutshell at $19/mo vs SugarCRM at $375/mo. Nutshell has 7 unique features while SugarCRM has 50 unique features, with 1 features in common.
| Nutshell | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 8 | 51 |
| AI-Powered Features | 1 | 7 |
| Starting Price | $19/mo | $375/mo |
| Pricing Tiers | 3 | 10 |
| Integrations | 12 | 11 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 85% | 95% |
Feature Comparison by Category
AI (1 vs 6)
| Feature | Nutshell | SugarCRM |
|---|---|---|
| Chat & Chatbot | ||
| Generative AI | ||
| Intelligent Lead Prioritization | ||
| Nutshell IQ | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Smart Guides |
Automation (0 vs 2)
| Feature | Nutshell | SugarCRM |
|---|---|---|
| Business Process Management | ||
| SugarBPM |
Collaboration (0 vs 1)
| Feature | Nutshell | SugarCRM |
|---|---|---|
| Activity Streams |
Core (4 vs 0)
| Feature | Nutshell | SugarCRM |
|---|---|---|
| Contact Management | ||
| Email Automation | ||
| Pipeline Management | ||
| Sales Automation |
Core CRM (0 vs 4)
| Feature | Nutshell | SugarCRM |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Customer Service (0 vs 8)
| Feature | Nutshell | SugarCRM |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (0 vs 1)
| Feature | Nutshell | SugarCRM |
|---|---|---|
| CRM Customization and Configuration |
Data (0 vs 1)
| Feature | Nutshell | SugarCRM |
|---|---|---|
| Data Enrichment |
Integration (0 vs 6)
| Feature | Nutshell | SugarCRM |
|---|---|---|
| DocuSign Connector | ||
| G Suite Integration | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Slack Connector | ||
| Social CRM |
Localization (0 vs 2)
| Feature | Nutshell | SugarCRM |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (3 vs 6)
| Feature | Nutshell | SugarCRM |
|---|---|---|
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Landing Pages | ||
| Landing Pages & Lead Forms | ||
| Marketing Automation | ||
| Nurture Campaigns | ||
| Web Form Collection | ||
| Webinars & Events |
Mobile (0 vs 2)
| Feature | Nutshell | SugarCRM |
|---|---|---|
| Mobile CRM Maps | ||
| Mobility |
Project Management (0 vs 1)
| Feature | Nutshell | SugarCRM |
|---|---|---|
| Project Management |
Reporting (0 vs 3)
| Feature | Nutshell | SugarCRM |
|---|---|---|
| News Feeds | ||
| ROI Tracking | ||
| Reporting & Analytics |
Sales (0 vs 7)
| Feature | Nutshell | SugarCRM |
|---|---|---|
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Pipeline Management | ||
| Quote Management |
Security (0 vs 1)
| Feature | Nutshell | SugarCRM |
|---|---|---|
| Teams, Roles and Security |
Unique Features
Only in Nutshell (7)
Nutshell IQ
Contact Management
Email Automation
Sales Automation
Landing Pages
Marketing Automation
Web Form Collection
Only in SugarCRM (50)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 30 more unique features
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