NinjaOne vs xMatters
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
NinjaOne offers fewer features (29 vs 43) and fewer integrations (19 vs 31). Starting price: NinjaOne at $1.5/mo vs xMatters at $1000/mo. NinjaOne has 29 unique features while xMatters has 43 unique features, with 0 features in common.
| NinjaOne | xMatters | |
|---|---|---|
| Category | Observability & Monitoring | Observability & Monitoring |
| Total Features | 29 | 43 |
| AI-Powered Features | 2 | 7 |
| Starting Price | $1.5/mo | $1000/mo |
| Pricing Tiers | 1 | 3 |
| Integrations | 19 | 31 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 75% | 72% |
Feature Comparison by Category
Accessibility (0 vs 1)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Mobile App |
Administration (0 vs 1)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Data Retention Policies |
Analytics (1 vs 3)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Event Intelligence | ||
| Executive Dashboard | ||
| ROI Calculator | ||
| Reporting and Analytics |
Asset Management (1 vs 0)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Warranty Tracking |
Automation (4 vs 4)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Auto-Remediation | ||
| Automation Studio | ||
| Endpoint Task Automation | ||
| Incident Response Automation | ||
| Intelligent Routing | ||
| One-Click Device Actions | ||
| Script Deployment Tool | ||
| Workflow Builder |
Backup & Recovery (1 vs 0)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Device and SaaS Backup |
Communication (0 vs 3)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Communication Hub | ||
| Conference Bridge | ||
| Team Collaboration |
Core (0 vs 4)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Alert Filtering | ||
| Alert Grouping | ||
| Alert Management | ||
| Notification Deduplication |
Customization (0 vs 2)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Custom Fields | ||
| Notification Preferences |
Device Management (2 vs 0)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Endpoint Management | ||
| Mobile Device Management (MDM) |
Documentation (1 vs 0)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Native Documentation |
Enterprise (0 vs 1)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Multi-Tenant Support |
Infrastructure (1 vs 3)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Backup and Restore | ||
| Disaster Recovery | ||
| High Availability | ||
| Unlimited Scalability |
Integration (1 vs 3)
| Feature | NinjaOne | xMatters |
|---|---|---|
| API Access | ||
| Alert Enrichment | ||
| Integration Marketplace | ||
| Integrations |
Learning (0 vs 1)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Post-Incident Review |
Mobile (1 vs 0)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Mobile Management |
Monitoring (2 vs 3)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Customizable Monitors | ||
| Health Dashboard | ||
| Incident Timeline | ||
| Monitoring and Alerting | ||
| Response Tracking |
Patching (1 vs 0)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Automated Patching |
Remote Access (2 vs 0)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Remote Control | ||
| Secure Remote Access |
Remote Management (5 vs 0)
| Feature | NinjaOne | xMatters |
|---|---|---|
| File Explorer / Finder | ||
| Registry Editor | ||
| Remote Command Line / PowerShell / Terminal | ||
| Services Manager | ||
| Task Manager / Activity Monitor |
Scheduling (0 vs 2)
| Feature | NinjaOne | xMatters |
|---|---|---|
| On-Call Scheduling | ||
| Shift Management |
Security (0 vs 3)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Audit Logging | ||
| Role-Based Access Control | ||
| SSO Integration |
Security / AI (1 vs 0)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Patch Intelligence AI |
Security / Patching (1 vs 0)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Autonomous Patch Management |
Services (0 vs 1)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Custom Integrations |
Support (1 vs 2)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Community Forum | ||
| Learning Center | ||
| Self-Service Portal |
Templates (0 vs 1)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Incident Templates |
Ticketing & Support (2 vs 0)
| Feature | NinjaOne | xMatters |
|---|---|---|
| NinjaOne Ticketing | ||
| Service Desk |
User Interface (1 vs 0)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Intuitive UI |
Visibility (0 vs 4)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Capability Catalog | ||
| Incident Search | ||
| Responder Directory | ||
| Service Dependencies |
Workflow (0 vs 1)
| Feature | NinjaOne | xMatters |
|---|---|---|
| Escalation Policies |
Unique Features
Only in NinjaOne (29)
ROI Calculator
Warranty Tracking
Auto-Remediation
Endpoint Task Automation
One-Click Device Actions
Script Deployment Tool
Device and SaaS Backup
Endpoint Management
Mobile Device Management (MDM)
Native Documentation
Unlimited Scalability
Integrations
Mobile Management
Customizable Monitors
Monitoring and Alerting
Automated Patching
Remote Control
Secure Remote Access
File Explorer / Finder
Registry Editor
+ 9 more unique features
Only in xMatters (43)
Mobile App
Data Retention Policies
Event Intelligence
Executive Dashboard
Reporting and Analytics
Automation Studio
Incident Response Automation
Intelligent Routing
Workflow Builder
Communication Hub
Conference Bridge
Team Collaboration
Alert Filtering
Alert Grouping
Alert Management
Notification Deduplication
Custom Fields
Notification Preferences
Multi-Tenant Support
Backup and Restore
+ 23 more unique features
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