NiCE CXone Mpower vs Voiso
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
NiCE CXone Mpower offers more features (54 vs 53) and more integrations (9 vs 8). Starting price: NiCE CXone Mpower at $110/mo vs Voiso at $30/mo. NiCE CXone Mpower has 54 unique features while Voiso has 53 unique features, with 0 features in common.
| NiCE CXone Mpower | Voiso | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 54 | 53 |
| AI-Powered Features | 26 | 8 |
| Starting Price | $110/mo | $30/mo |
| Pricing Tiers | 10 | 3 |
| Integrations | 9 | 8 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
AI (13 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| AI Routing | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Customer-facing Intelligent Virtual Agent | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent | ||
| Retail Agent Assist |
Analytics (4 vs 7)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| AI Call Scoring | ||
| AI Call Summaries | ||
| AI Conversation Scoring | ||
| AI Speech Analytics | ||
| Call Transcription | ||
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Multilingual Call Translation | ||
| Prebuilt Dashboards and BI Reports | ||
| Real-Time Call Transcription | ||
| Voice of the Customer |
Automation (3 vs 4)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Chatbot | ||
| Customer Self-Service Automation | ||
| Flow Builder | ||
| IVR (Interactive Voice Response) | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Text-to-Speech |
Banking (1 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Banking Engagement Hub |
Campaign Management (1 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Outbound Campaign Management |
Chat (0 vs 1)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Web Chat |
Communication (0 vs 1)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Omnichannel Communication |
Compliance (1 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Recording and Compliance |
Engagement (2 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Gamification | ||
| Proactive Engagement |
Government (4 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems |
Healthcare (1 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Healthcare Engagement Hub |
Inbound (0 vs 6)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Adaptive Routing | ||
| Call Queuing | ||
| Callbacks | ||
| Conditional Routing | ||
| Global Call Routing | ||
| Smart Routing |
Infrastructure (1 vs 1)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Cloud-based Contact Center | ||
| Geo-Redundant Infrastructure |
Insurance (1 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Insurance Engagement and Compliance Hub |
Integration (7 vs 3)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| API & Webhooks | ||
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| CRM Integrations | ||
| Helpdesk Integrations | ||
| Prebuilt CRM Integrations | ||
| Seamless Integrations | ||
| UCaaS (NiCE 1CX) |
Knowledge (2 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Customer-facing Knowledge Portal | ||
| Employee Knowledge Portal |
Messaging (0 vs 3)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Message Routing | ||
| Messaging Apps Integration | ||
| SMS |
Mobile (0 vs 1)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Voiso Mobile App |
Omnichannel (2 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Digital Channels | ||
| Voice Channel |
Outbound (0 vs 7)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| AI Predictive Dialer | ||
| AI Progressive Dialer | ||
| Answering Machine Detection (AMD) | ||
| Automated Outbound Campaigns | ||
| CID Risk Check | ||
| Local Caller ID | ||
| Number Validator |
Quality (1 vs 1)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Advanced Call Diagnostics | ||
| Quality Management |
Reporting (0 vs 6)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Agent Zoom | ||
| Billing & User Reports | ||
| Call Supervision | ||
| Contact Center Reporting | ||
| Historical Reporting | ||
| Real-Time Dashboards |
Retail (2 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Retail E-Commerce Conversion Booster | ||
| Retail Interactions Hub |
Routing (1 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Omnichannel Routing and Orchestration |
Security (1 vs 6)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Contact Number Masking | ||
| Custom Roles & Permissions | ||
| End-to-End Encryption | ||
| Inbound Call Blocking | ||
| Multi-Factor Authentication | ||
| Security Log Streaming | ||
| Trusted Identity & Messaging |
Storage (0 vs 2)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| 1-Year Storage with AWS Streaming | ||
| 6-Month Storage |
Voice (0 vs 3)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Call Recordings | ||
| Voice / Softphone | ||
| Voicemail to Email |
Workflow (1 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Interaction and Workflow Orchestration |
Workforce (3 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Performance Management | ||
| Screen Recording | ||
| Workforce Management |
Workspace (2 vs 1)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Agent Workspace | ||
| Supervisor Workspace | ||
| Unified Agent Workspace |
Unique Features
Only in NiCE CXone Mpower (54)
Agentic AI Agents
AI Routing
AutoSummary
Bank Agent Assist
Copilot for Agents
Copilot for Leaders
Copilot for Supervisors
Customer-facing Intelligent Virtual Agent
Healthcare Agent Assist
Insurance Agent Assist
Proactive AI Agent
Proactive Patient Engagement AI Agent
Retail Agent Assist
Industry Experience Insights
Interaction Analytics
Prebuilt Dashboards and BI Reports
Voice of the Customer
Customer Self-Service Automation
Patient Self-Service Automation
Policyholder Self-Service Automation
+ 34 more unique features
Only in Voiso (53)
AI Call Scoring
AI Call Summaries
AI Conversation Scoring
AI Speech Analytics
Call Transcription
Multilingual Call Translation
Real-Time Call Transcription
Chatbot
Flow Builder
IVR (Interactive Voice Response)
Text-to-Speech
Web Chat
Omnichannel Communication
Adaptive Routing
Call Queuing
Callbacks
Conditional Routing
Global Call Routing
Smart Routing
Geo-Redundant Infrastructure
+ 33 more unique features
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