NiCE CXone Mpower vs Smartsupp
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
NiCE CXone Mpower offers more features (54 vs 46) and more integrations (9 vs 6). Starting price: NiCE CXone Mpower at $110/mo vs Smartsupp at $14/mo. NiCE CXone Mpower has 54 unique features while Smartsupp has 46 unique features, with 0 features in common.
| NiCE CXone Mpower | Smartsupp | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 54 | 46 |
| AI-Powered Features | 26 | 10 |
| Starting Price | $110/mo | $14/mo |
| Pricing Tiers | 10 | 5 |
| Integrations | 9 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (13 vs 10)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| AI Engage | ||
| AI Routing | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Customer-facing Intelligent Virtual Agent | ||
| Customizable AI Identity | ||
| FAQ Answering | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Mira AI Shopping Assistant | ||
| Multi-Language Support |
Analytics (4 vs 7)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Basic Statistics | ||
| Basic Visitor Info | ||
| Conversation History | ||
| Customer Satisfaction Rating | ||
| Detailed Team Statistics | ||
| Detailed Visitor Info via API | ||
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports | ||
| Visitor Insights | ||
| Voice of the Customer |
Automation (3 vs 8)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Automatic Messages | ||
| Automatic Segmentation | ||
| Chatbot Flows | ||
| Chatbots | ||
| Customer Self-Service Automation | ||
| Handover to Human Operator | ||
| Message Automation | ||
| Multi-Language Chatbots | ||
| Office Hours | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation |
Banking (1 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Banking Engagement Hub |
Billing (0 vs 1)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Payment via Wire Transfer |
Campaign Management (1 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Outbound Campaign Management |
Communication (0 vs 4)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Customizable Chat Widget | ||
| File Sharing | ||
| Live Chat | ||
| Multichannel Support |
Compliance (1 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Recording and Compliance |
Customization (0 vs 1)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Advanced Branding Options |
Engagement (2 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Gamification | ||
| Proactive Engagement |
Government (4 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems |
Healthcare (1 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Healthcare Engagement Hub |
Infrastructure (1 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Cloud-based Contact Center |
Insurance (1 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Insurance Engagement and Compliance Hub |
Integration (7 vs 1)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| API & Data Exports | ||
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Prebuilt CRM Integrations | ||
| Seamless Integrations | ||
| UCaaS (NiCE 1CX) |
Knowledge (2 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Customer-facing Knowledge Portal | ||
| Employee Knowledge Portal |
Management (0 vs 7)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Block Visitor | ||
| Chat Assignment | ||
| Multiple Websites Support | ||
| Team Management | ||
| Teams of Agents | ||
| Unified Dashboard | ||
| User Roles |
Notification (0 vs 1)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Desktop Notifications |
Omnichannel (2 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Digital Channels | ||
| Voice Channel |
Organization (0 vs 1)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Segmentation with Tags |
Productivity (0 vs 2)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Personal Shortcuts | ||
| Team Shortcuts |
Quality (1 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Quality Management |
Retail (2 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Retail E-Commerce Conversion Booster | ||
| Retail Interactions Hub |
Routing (1 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Omnichannel Routing and Orchestration |
Sales (0 vs 2)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Lead Collection and Export | ||
| Lead Generation |
Security (1 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Trusted Identity & Messaging |
Support (0 vs 1)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Dedicated Account Manager |
Workflow (1 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Interaction and Workflow Orchestration |
Workforce (3 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Performance Management | ||
| Screen Recording | ||
| Workforce Management |
Workspace (2 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Agent Workspace | ||
| Supervisor Workspace |
Unique Features
Only in NiCE CXone Mpower (54)
Agentic AI Agents
AI Routing
AutoSummary
Bank Agent Assist
Copilot for Agents
Copilot for Leaders
Copilot for Supervisors
Customer-facing Intelligent Virtual Agent
Healthcare Agent Assist
Insurance Agent Assist
Proactive AI Agent
Proactive Patient Engagement AI Agent
Retail Agent Assist
Industry Experience Insights
Interaction Analytics
Prebuilt Dashboards and BI Reports
Voice of the Customer
Customer Self-Service Automation
Patient Self-Service Automation
Policyholder Self-Service Automation
+ 34 more unique features
Only in Smartsupp (46)
AI Engage
Customizable AI Identity
FAQ Answering
Mira AI Shopping Assistant
Multi-Language Support
Product Feed Integration
Product Recommendations
Text Content Support
Tone of Voice Customization
Website Scraping
Basic Statistics
Basic Visitor Info
Conversation History
Customer Satisfaction Rating
Detailed Team Statistics
Detailed Visitor Info via API
Visitor Insights
Automatic Messages
Automatic Segmentation
Chatbot Flows
+ 26 more unique features
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