NiCE CXone Mpower vs Voiso
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
NiCE CXone Mpower offers more features (55 vs 53) and fewer integrations (7 vs 8). Starting price: NiCE CXone Mpower at $110/mo vs Voiso at $30/mo. NiCE CXone Mpower has 55 unique features while Voiso has 53 unique features, with 0 features in common.
| NiCE CXone Mpower | Voiso | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 55 | 53 |
| AI-Powered Features | 29 | 8 |
| Starting Price | $110/mo | $30/mo |
| Pricing Tiers | 6 | 3 |
| Integrations | 7 | 8 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
AI (7 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| AI Routing | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| CX AI Core | ||
| Customer-facing Intelligent Virtual Agent | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent |
AI Assistant (7 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
Agent Tools (1 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Agent Workspace |
Analytics (4 vs 7)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| AI Call Scoring | ||
| AI Call Summaries | ||
| AI Conversation Scoring | ||
| AI Speech Analytics | ||
| Call Transcription | ||
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Multilingual Call Translation | ||
| Prebuilt Dashboards and BI Reports | ||
| Real-Time Call Transcription | ||
| Voice of the Customer |
Automation (4 vs 4)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Chatbot | ||
| Customer Self-Service Automation | ||
| Flow Builder | ||
| IVR (Interactive Voice Response) | ||
| Interaction and Workflow Orchestration | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Text-to-Speech |
Campaign Management (1 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Outbound Campaign Management |
Chat (0 vs 1)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Web Chat |
Communication (2 vs 1)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Omnichannel Communication | ||
| UCaaS (NiCE 1CX) | ||
| Voice and Digital Channels |
Compliance (1 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Recording and Compliance |
E-commerce (1 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Retail E-commerce Conversion Booster |
Engagement (2 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Gamification | ||
| Proactive Engagement |
Inbound (0 vs 6)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Adaptive Routing | ||
| Call Queuing | ||
| Callbacks | ||
| Conditional Routing | ||
| Global Call Routing | ||
| Smart Routing |
Industry-specific (8 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems | ||
| Retail Interactions Hub |
Infrastructure (1 vs 1)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Cloud Infrastructure | ||
| Geo-Redundant Infrastructure |
Integration (6 vs 3)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| API & Webhooks | ||
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| CRM Integrations | ||
| Helpdesk Integrations | ||
| Prebuilt CRM Integrations | ||
| Seamless Integrations |
Knowledge Management (2 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Customer-facing Knowledge Portal | ||
| Employee Knowledge Portal |
Messaging (0 vs 3)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Message Routing | ||
| Messaging Apps Integration | ||
| SMS |
Mobile (0 vs 1)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Voiso Mobile App |
Outbound (0 vs 7)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| AI Predictive Dialer | ||
| AI Progressive Dialer | ||
| Answering Machine Detection (AMD) | ||
| Automated Outbound Campaigns | ||
| CID Risk Check | ||
| Local Caller ID | ||
| Number Validator |
Quality (0 vs 1)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Advanced Call Diagnostics |
Quality Management (2 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Quality Management | ||
| Screen Recording |
Reporting (0 vs 6)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Agent Zoom | ||
| Billing & User Reports | ||
| Call Supervision | ||
| Contact Center Reporting | ||
| Historical Reporting | ||
| Real-Time Dashboards |
Routing (1 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Omnichannel Routing and Orchestration |
Security (1 vs 6)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Contact Number Masking | ||
| Custom Roles & Permissions | ||
| End-to-End Encryption | ||
| Inbound Call Blocking | ||
| Multi-Factor Authentication | ||
| Security Log Streaming | ||
| Trusted Identity & Messaging |
Storage (0 vs 2)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| 1-Year Storage with AWS Streaming | ||
| 6-Month Storage |
Supervisor Tools (1 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Supervisor Workspace |
Voice (0 vs 3)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Call Recordings | ||
| Voice / Softphone | ||
| Voicemail to Email |
Workforce Management (3 vs 0)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Performance Management | ||
| Workforce Engagement | ||
| Workforce Management |
Workspace (0 vs 1)
| Feature | NiCE CXone Mpower | Voiso |
|---|---|---|
| Unified Agent Workspace |
Unique Features
Only in NiCE CXone Mpower (55)
Agent Workspace
Agentic AI Agents
AI Routing
AutoSummary
Customer-facing Intelligent Virtual Agent
CX AI Core
Proactive AI Agent
Proactive Patient Engagement AI Agent
Bank Agent Assist
Copilot for Agents
Copilot for Leaders
Copilot for Supervisors
Healthcare Agent Assist
Insurance Agent Assist
Retail Agent Assist
Industry Experience Insights
Interaction Analytics
Prebuilt Dashboards and BI Reports
Voice of the Customer
Customer Self-Service Automation
+ 35 more unique features
Only in Voiso (53)
AI Call Scoring
AI Call Summaries
AI Conversation Scoring
AI Speech Analytics
Call Transcription
Multilingual Call Translation
Real-Time Call Transcription
Chatbot
Flow Builder
IVR (Interactive Voice Response)
Text-to-Speech
Web Chat
Omnichannel Communication
Adaptive Routing
Call Queuing
Callbacks
Conditional Routing
Global Call Routing
Smart Routing
Geo-Redundant Infrastructure
+ 33 more unique features
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