NiCE CXone Mpower vs Smartsupp
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
NiCE CXone Mpower offers more features (55 vs 46) and more integrations (7 vs 6). Starting price: NiCE CXone Mpower at $110/mo vs Smartsupp at $14/mo. NiCE CXone Mpower has 55 unique features while Smartsupp has 46 unique features, with 0 features in common.
| NiCE CXone Mpower | Smartsupp | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 55 | 46 |
| AI-Powered Features | 29 | 10 |
| Starting Price | $110/mo | $14/mo |
| Pricing Tiers | 6 | 5 |
| Integrations | 7 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (7 vs 10)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| AI Engage | ||
| AI Routing | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| CX AI Core | ||
| Customer-facing Intelligent Virtual Agent | ||
| Customizable AI Identity | ||
| FAQ Answering | ||
| Mira AI Shopping Assistant | ||
| Multi-Language Support | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent | ||
| Product Feed Integration | ||
| Product Recommendations | ||
| Text Content Support |
AI Assistant (7 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
Agent Tools (1 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Agent Workspace |
Analytics (4 vs 7)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Basic Statistics | ||
| Basic Visitor Info | ||
| Conversation History | ||
| Customer Satisfaction Rating | ||
| Detailed Team Statistics | ||
| Detailed Visitor Info via API | ||
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports | ||
| Visitor Insights | ||
| Voice of the Customer |
Automation (4 vs 8)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Automatic Messages | ||
| Automatic Segmentation | ||
| Chatbot Flows | ||
| Chatbots | ||
| Customer Self-Service Automation | ||
| Handover to Human Operator | ||
| Interaction and Workflow Orchestration | ||
| Message Automation | ||
| Multi-Language Chatbots | ||
| Office Hours | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation |
Billing (0 vs 1)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Payment via Wire Transfer |
Campaign Management (1 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Outbound Campaign Management |
Communication (2 vs 4)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Customizable Chat Widget | ||
| File Sharing | ||
| Live Chat | ||
| Multichannel Support | ||
| UCaaS (NiCE 1CX) | ||
| Voice and Digital Channels |
Compliance (1 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Recording and Compliance |
Customization (0 vs 1)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Advanced Branding Options |
E-commerce (1 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Retail E-commerce Conversion Booster |
Engagement (2 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Gamification | ||
| Proactive Engagement |
Industry-specific (8 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems | ||
| Retail Interactions Hub |
Infrastructure (1 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Cloud Infrastructure |
Integration (6 vs 1)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| API & Data Exports | ||
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Prebuilt CRM Integrations | ||
| Seamless Integrations |
Knowledge Management (2 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Customer-facing Knowledge Portal | ||
| Employee Knowledge Portal |
Management (0 vs 7)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Block Visitor | ||
| Chat Assignment | ||
| Multiple Websites Support | ||
| Team Management | ||
| Teams of Agents | ||
| Unified Dashboard | ||
| User Roles |
Notification (0 vs 1)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Desktop Notifications |
Organization (0 vs 1)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Segmentation with Tags |
Productivity (0 vs 2)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Personal Shortcuts | ||
| Team Shortcuts |
Quality Management (2 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Quality Management | ||
| Screen Recording |
Routing (1 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Omnichannel Routing and Orchestration |
Sales (0 vs 2)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Lead Collection and Export | ||
| Lead Generation |
Security (1 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Trusted Identity & Messaging |
Supervisor Tools (1 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Supervisor Workspace |
Support (0 vs 1)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Dedicated Account Manager |
Workforce Management (3 vs 0)
| Feature | NiCE CXone Mpower | Smartsupp |
|---|---|---|
| Performance Management | ||
| Workforce Engagement | ||
| Workforce Management |
Unique Features
Only in NiCE CXone Mpower (55)
Agent Workspace
Agentic AI Agents
AI Routing
AutoSummary
Customer-facing Intelligent Virtual Agent
CX AI Core
Proactive AI Agent
Proactive Patient Engagement AI Agent
Bank Agent Assist
Copilot for Agents
Copilot for Leaders
Copilot for Supervisors
Healthcare Agent Assist
Insurance Agent Assist
Retail Agent Assist
Industry Experience Insights
Interaction Analytics
Prebuilt Dashboards and BI Reports
Voice of the Customer
Customer Self-Service Automation
+ 35 more unique features
Only in Smartsupp (46)
AI Engage
Customizable AI Identity
FAQ Answering
Mira AI Shopping Assistant
Multi-Language Support
Product Feed Integration
Product Recommendations
Text Content Support
Tone of Voice Customization
Website Scraping
Basic Statistics
Basic Visitor Info
Conversation History
Customer Satisfaction Rating
Detailed Team Statistics
Detailed Visitor Info via API
Visitor Insights
Automatic Messages
Automatic Segmentation
Chatbot Flows
+ 26 more unique features
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