NiCE CXone vs Voiso
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
NiCE CXone offers more features (58 vs 53) and fewer integrations (5 vs 8). Starting price: NiCE CXone at $110/mo vs Voiso at $30/mo. NiCE CXone has 58 unique features while Voiso has 53 unique features, with 0 features in common.
| NiCE CXone | Voiso | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 58 | 53 |
| AI-Powered Features | 29 | 8 |
| Starting Price | $110/mo | $30/mo |
| Pricing Tiers | 10 | 3 |
| Integrations | 5 | 8 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
AI Assistance (7 vs 0)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
AI Automation (10 vs 0)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| AI Agents for Proactive Engagement | ||
| AI Agents for Self-Service | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Customer Self-Service Automation | ||
| Customer-Facing Intelligent Virtual Agent | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent |
Analytics (0 vs 7)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| AI Call Scoring | ||
| AI Call Summaries | ||
| AI Conversation Scoring | ||
| AI Speech Analytics | ||
| Call Transcription | ||
| Multilingual Call Translation | ||
| Real-Time Call Transcription |
Analytics & Reporting (5 vs 0)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Feedback Management | ||
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports | ||
| Voice of the Customer |
Automation (1 vs 4)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Chatbot | ||
| Flow Builder | ||
| IVR (Interactive Voice Response) | ||
| Text-to-Speech | ||
| Workflow Orchestration |
Campaign Management (2 vs 0)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Outbound Campaign Management | ||
| Outbound Engagement Orchestrator |
Chat (0 vs 1)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Web Chat |
Commerce Optimization (1 vs 0)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Retail E-commerce Conversion Booster |
Communication (0 vs 1)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Omnichannel Communication |
Communications (1 vs 0)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| UCaaS (NiCE 1CX) |
Compliance & Security (1 vs 0)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Recording Management |
Content Management (1 vs 0)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Knowledge Management |
Customer Engagement (2 vs 0)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Journey Orchestration | ||
| Proactive Engagement |
Customer Support (1 vs 0)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Customer-Facing Knowledge Portal |
Government Solutions (4 vs 0)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems |
Inbound (0 vs 6)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Adaptive Routing | ||
| Call Queuing | ||
| Callbacks | ||
| Conditional Routing | ||
| Global Call Routing | ||
| Smart Routing |
Industry Solutions (4 vs 0)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| Retail Interactions Hub |
Infrastructure (0 vs 1)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Geo-Redundant Infrastructure |
Integration (5 vs 3)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| API & Webhooks | ||
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| CRM Integrations | ||
| Helpdesk Integrations | ||
| Prebuilt CRM Integrations |
Knowledge Management (1 vs 0)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Employee Knowledge Portal |
Messaging (0 vs 3)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Message Routing | ||
| Messaging Apps Integration | ||
| SMS |
Mobile (0 vs 1)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Voiso Mobile App |
Outbound (0 vs 7)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| AI Predictive Dialer | ||
| AI Progressive Dialer | ||
| Answering Machine Detection (AMD) | ||
| Automated Outbound Campaigns | ||
| CID Risk Check | ||
| Local Caller ID | ||
| Number Validator |
Quality (0 vs 1)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Advanced Call Diagnostics |
Quality Assurance (2 vs 0)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Quality Management | ||
| Screen Recording |
Reporting (0 vs 6)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Agent Zoom | ||
| Billing & User Reports | ||
| Call Supervision | ||
| Contact Center Reporting | ||
| Historical Reporting | ||
| Real-Time Dashboards |
Routing & Orchestration (2 vs 0)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| AI Routing | ||
| Omnichannel Routing |
Security (0 vs 6)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Contact Number Masking | ||
| Custom Roles & Permissions | ||
| End-to-End Encryption | ||
| Inbound Call Blocking | ||
| Multi-Factor Authentication | ||
| Security Log Streaming |
Security & Compliance (1 vs 0)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Trusted Identity & Messaging |
Storage (0 vs 2)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| 1-Year Storage with AWS Streaming | ||
| 6-Month Storage |
User Interface (2 vs 0)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Agent Workspace | ||
| Supervisor Workspace |
Voice (1 vs 3)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Call Recordings | ||
| Voice / Softphone | ||
| Voice Services | ||
| Voicemail to Email |
Voice Automation (1 vs 0)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Interactive Voice Response (IVR) |
Workforce Management (3 vs 0)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Gamification | ||
| Performance Management | ||
| Workforce Management |
Workspace (0 vs 1)
| Feature | NiCE CXone | Voiso |
|---|---|---|
| Unified Agent Workspace |
Unique Features
Only in NiCE CXone (58)
Bank Agent Assist
Copilot for Agents
Copilot for Leaders
Copilot for Supervisors
Healthcare Agent Assist
Insurance Agent Assist
Retail Agent Assist
Agentic AI Agents
AI Agents for Proactive Engagement
AI Agents for Self-Service
AutoSummary
Customer Self-Service Automation
Customer-Facing Intelligent Virtual Agent
Patient Self-Service Automation
Policyholder Self-Service Automation
Proactive AI Agent
Proactive Patient Engagement AI Agent
Feedback Management
Industry Experience Insights
Interaction Analytics
+ 38 more unique features
Only in Voiso (53)
AI Call Scoring
AI Call Summaries
AI Conversation Scoring
AI Speech Analytics
Call Transcription
Multilingual Call Translation
Real-Time Call Transcription
Chatbot
Flow Builder
IVR (Interactive Voice Response)
Text-to-Speech
Web Chat
Omnichannel Communication
Adaptive Routing
Call Queuing
Callbacks
Conditional Routing
Global Call Routing
Smart Routing
Geo-Redundant Infrastructure
+ 33 more unique features
Want to build your own alternative to NiCE CXone or Voiso?
Analyze it with Reap