NiCE CXone vs Lime Connect
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
NiCE CXone offers fewer features (58 vs 74) and fewer integrations (5 vs 8). Starting price: NiCE CXone at $110/mo vs Lime Connect at $130/mo. NiCE CXone has 58 unique features while Lime Connect has 74 unique features, with 0 features in common.
| NiCE CXone | Lime Connect | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 58 | 74 |
| AI-Powered Features | 29 | 7 |
| Starting Price | $110/mo | $130/mo |
| Pricing Tiers | 10 | 4 |
| Integrations | 5 | 8 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
AI Assistance (7 vs 1)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| AI Copilot | ||
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
AI Automation (10 vs 5)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| AI Agents | ||
| AI Agents for Proactive Engagement | ||
| AI Agents for Self-Service | ||
| AI-powered Live Translation | ||
| Actions | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Bot-Human Handover | ||
| Connect AI | ||
| Customer Self-Service Automation | ||
| Customer-Facing Intelligent Virtual Agent | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent |
Analytics (0 vs 6)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Contact Location | ||
| Conversation Feedback | ||
| Conversation Status | ||
| Feedback Options | ||
| Google Analytics 4 Integration | ||
| Lime Connect Analytics |
Analytics & Reporting (5 vs 0)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Feedback Management | ||
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports | ||
| Voice of the Customer |
Automation (1 vs 0)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Workflow Orchestration |
CRM (0 vs 1)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Contact Details |
Campaign Management (2 vs 0)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Outbound Campaign Management | ||
| Outbound Engagement Orchestrator |
Commerce Optimization (1 vs 0)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Retail E-commerce Conversion Booster |
Communication (0 vs 6)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| File Sharing | ||
| Interactive Media Support | ||
| Message Center | ||
| Message Center Features | ||
| Notes | ||
| Video Calls & Screen Sharing |
Communications (1 vs 0)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| UCaaS (NiCE 1CX) |
Compliance (0 vs 2)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Automatic Data Deletion | ||
| GDPR Data Deletion |
Compliance & Security (1 vs 0)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Recording Management |
Content Management (1 vs 0)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Knowledge Management |
Customer Engagement (2 vs 0)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Journey Orchestration | ||
| Proactive Engagement |
Customer Support (1 vs 0)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Customer-Facing Knowledge Portal |
Customization (0 vs 14)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Chat Inactivity Prevention | ||
| Chat Modes | ||
| Click-to-Chat Button | ||
| Custom Data Fields | ||
| Font Selection | ||
| Hide Messenger | ||
| Live Preview | ||
| Messenger Customization | ||
| Multiple Chat Windows | ||
| Offline Behavior | ||
| Operator Aliases | ||
| Quick Links | ||
| Service Times | ||
| White Label |
Government Solutions (4 vs 0)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems |
Industry Solutions (4 vs 0)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| Retail Interactions Hub |
Integration (5 vs 9)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Add-on API | ||
| Analytics API | ||
| Basic API Access | ||
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Chatbot API | ||
| Client Tracking API | ||
| Email Callback API | ||
| Full API Access | ||
| JSON API | ||
| Messenger API | ||
| Prebuilt CRM Integrations |
Knowledge Management (1 vs 0)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Employee Knowledge Portal |
Live Chat (0 vs 2)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Website Chat | ||
| Website Messenger |
Marketing (0 vs 3)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Interactive Media Content | ||
| WhatsApp Campaigns | ||
| WhatsApp Flows |
Messaging (0 vs 5)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Email Channel | ||
| Facebook Messenger | ||
| Instagram Messaging | ||
| SMS Channel | ||
| WhatsApp Channel |
Mobile (0 vs 1)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Mobile App |
Notifications (0 vs 1)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Operator Notifications |
Organization (0 vs 1)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Conversation Topics |
Productivity (0 vs 2)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Chat Commands | ||
| Messaging Macros |
Quality Assurance (2 vs 0)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Quality Management | ||
| Screen Recording |
Recording (0 vs 1)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Conversation Transcripts |
Routing (0 vs 3)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Conversation Forwarding | ||
| Group Selection | ||
| Skill-based Routing |
Routing & Orchestration (2 vs 0)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| AI Routing | ||
| Omnichannel Routing |
Security (0 vs 3)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Audit Log | ||
| Privacy Mode | ||
| SSO (Single Sign-On) |
Security & Compliance (1 vs 0)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Trusted Identity & Messaging |
Support (0 vs 5)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Chat Support | ||
| Dedicated Account Manager | ||
| Phone and Email Support | ||
| Professional Onboarding | ||
| Standard Onboarding |
Team Management (0 vs 3)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Operator Groups | ||
| Operator Roles | ||
| Operator Skills |
User Interface (2 vs 0)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Agent Workspace | ||
| Supervisor Workspace |
Voice (1 vs 0)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Voice Services |
Voice Automation (1 vs 0)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Interactive Voice Response (IVR) |
Workforce Management (3 vs 0)
| Feature | NiCE CXone | Lime Connect |
|---|---|---|
| Gamification | ||
| Performance Management | ||
| Workforce Management |
Unique Features
Only in NiCE CXone (58)
Bank Agent Assist
Copilot for Agents
Copilot for Leaders
Copilot for Supervisors
Healthcare Agent Assist
Insurance Agent Assist
Retail Agent Assist
Agentic AI Agents
AI Agents for Proactive Engagement
AI Agents for Self-Service
AutoSummary
Customer Self-Service Automation
Customer-Facing Intelligent Virtual Agent
Patient Self-Service Automation
Policyholder Self-Service Automation
Proactive AI Agent
Proactive Patient Engagement AI Agent
Feedback Management
Industry Experience Insights
Interaction Analytics
+ 38 more unique features
Only in Lime Connect (74)
AI Copilot
Actions
AI Agents
AI-powered Live Translation
Bot-Human Handover
Connect AI
Contact Location
Conversation Feedback
Conversation Status
Feedback Options
Google Analytics 4 Integration
Lime Connect Analytics
File Sharing
Interactive Media Support
Message Center
Message Center Features
Notes
Video Calls & Screen Sharing
Automatic Data Deletion
GDPR Data Deletion
+ 54 more unique features
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