NiCE CXone vs Smartsupp
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
NiCE CXone offers more features (58 vs 46) and fewer integrations (5 vs 6). Starting price: NiCE CXone at $110/mo vs Smartsupp at $14/mo. NiCE CXone has 58 unique features while Smartsupp has 46 unique features, with 0 features in common.
| NiCE CXone | Smartsupp | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 58 | 46 |
| AI-Powered Features | 29 | 10 |
| Starting Price | $110/mo | $14/mo |
| Pricing Tiers | 10 | 5 |
| Integrations | 5 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (0 vs 10)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| AI Engage | ||
| Customizable AI Identity | ||
| FAQ Answering | ||
| Mira AI Shopping Assistant | ||
| Multi-Language Support | ||
| Product Feed Integration | ||
| Product Recommendations | ||
| Text Content Support | ||
| Tone of Voice Customization | ||
| Website Scraping |
AI Assistance (7 vs 0)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
AI Automation (10 vs 0)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| AI Agents for Proactive Engagement | ||
| AI Agents for Self-Service | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Customer Self-Service Automation | ||
| Customer-Facing Intelligent Virtual Agent | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent |
Analytics (0 vs 7)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Basic Statistics | ||
| Basic Visitor Info | ||
| Conversation History | ||
| Customer Satisfaction Rating | ||
| Detailed Team Statistics | ||
| Detailed Visitor Info via API | ||
| Visitor Insights |
Analytics & Reporting (5 vs 0)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Feedback Management | ||
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports | ||
| Voice of the Customer |
Automation (1 vs 8)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Automatic Messages | ||
| Automatic Segmentation | ||
| Chatbot Flows | ||
| Chatbots | ||
| Handover to Human Operator | ||
| Message Automation | ||
| Multi-Language Chatbots | ||
| Office Hours | ||
| Workflow Orchestration |
Billing (0 vs 1)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Payment via Wire Transfer |
Campaign Management (2 vs 0)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Outbound Campaign Management | ||
| Outbound Engagement Orchestrator |
Commerce Optimization (1 vs 0)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Retail E-commerce Conversion Booster |
Communication (0 vs 4)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Customizable Chat Widget | ||
| File Sharing | ||
| Live Chat | ||
| Multichannel Support |
Communications (1 vs 0)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| UCaaS (NiCE 1CX) |
Compliance & Security (1 vs 0)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Recording Management |
Content Management (1 vs 0)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Knowledge Management |
Customer Engagement (2 vs 0)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Journey Orchestration | ||
| Proactive Engagement |
Customer Support (1 vs 0)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Customer-Facing Knowledge Portal |
Customization (0 vs 1)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Advanced Branding Options |
Government Solutions (4 vs 0)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems |
Industry Solutions (4 vs 0)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| Retail Interactions Hub |
Integration (5 vs 1)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| API & Data Exports | ||
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Prebuilt CRM Integrations |
Knowledge Management (1 vs 0)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Employee Knowledge Portal |
Management (0 vs 7)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Block Visitor | ||
| Chat Assignment | ||
| Multiple Websites Support | ||
| Team Management | ||
| Teams of Agents | ||
| Unified Dashboard | ||
| User Roles |
Notification (0 vs 1)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Desktop Notifications |
Organization (0 vs 1)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Segmentation with Tags |
Productivity (0 vs 2)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Personal Shortcuts | ||
| Team Shortcuts |
Quality Assurance (2 vs 0)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Quality Management | ||
| Screen Recording |
Routing & Orchestration (2 vs 0)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| AI Routing | ||
| Omnichannel Routing |
Sales (0 vs 2)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Lead Collection and Export | ||
| Lead Generation |
Security & Compliance (1 vs 0)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Trusted Identity & Messaging |
Support (0 vs 1)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Dedicated Account Manager |
User Interface (2 vs 0)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Agent Workspace | ||
| Supervisor Workspace |
Voice (1 vs 0)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Voice Services |
Voice Automation (1 vs 0)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Interactive Voice Response (IVR) |
Workforce Management (3 vs 0)
| Feature | NiCE CXone | Smartsupp |
|---|---|---|
| Gamification | ||
| Performance Management | ||
| Workforce Management |
Unique Features
Only in NiCE CXone (58)
Bank Agent Assist
Copilot for Agents
Copilot for Leaders
Copilot for Supervisors
Healthcare Agent Assist
Insurance Agent Assist
Retail Agent Assist
Agentic AI Agents
AI Agents for Proactive Engagement
AI Agents for Self-Service
AutoSummary
Customer Self-Service Automation
Customer-Facing Intelligent Virtual Agent
Patient Self-Service Automation
Policyholder Self-Service Automation
Proactive AI Agent
Proactive Patient Engagement AI Agent
Feedback Management
Industry Experience Insights
Interaction Analytics
+ 38 more unique features
Only in Smartsupp (46)
AI Engage
Customizable AI Identity
FAQ Answering
Mira AI Shopping Assistant
Multi-Language Support
Product Feed Integration
Product Recommendations
Text Content Support
Tone of Voice Customization
Website Scraping
Basic Statistics
Basic Visitor Info
Conversation History
Customer Satisfaction Rating
Detailed Team Statistics
Detailed Visitor Info via API
Visitor Insights
Automatic Messages
Automatic Segmentation
Chatbot Flows
+ 26 more unique features
Want to build your own alternative to NiCE CXone or Smartsupp?
Analyze it with Reap