NiCE CXone vs Pure Chat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
NiCE CXone offers more features (58 vs 28) and more integrations (5 vs 1). Starting price: NiCE CXone at $110/mo vs Pure Chat at $49/mo. NiCE CXone has 58 unique features while Pure Chat has 28 unique features, with 0 features in common.
| NiCE CXone | Pure Chat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 58 | 28 |
| AI-Powered Features | 29 | 0 |
| Starting Price | $110/mo | $49/mo |
| Pricing Tiers | 10 | 3 |
| Integrations | 5 | 1 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 60% |
Feature Comparison by Category
AI Assistance (7 vs 0)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
AI Automation (10 vs 0)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| AI Agents for Proactive Engagement | ||
| AI Agents for Self-Service | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Customer Self-Service Automation | ||
| Customer-Facing Intelligent Virtual Agent | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent |
Analytics (0 vs 4)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| CSV Exports | ||
| Comprehensive Account Statistics and Reports | ||
| Realtime Analytics | ||
| Visitor Tracking |
Analytics & Reporting (5 vs 0)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Feedback Management | ||
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports | ||
| Voice of the Customer |
Automation (1 vs 1)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Trigger-Based Actions and Alerts | ||
| Workflow Orchestration |
Campaign Management (2 vs 0)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Outbound Campaign Management | ||
| Outbound Engagement Orchestrator |
Collaboration (0 vs 1)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| File Transfer |
Commerce Optimization (1 vs 0)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Retail E-commerce Conversion Booster |
Communications (1 vs 0)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| UCaaS (NiCE 1CX) |
Compliance & Security (1 vs 0)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Recording Management |
Content Management (1 vs 0)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Knowledge Management |
Core (0 vs 1)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Live Chat Widget |
Customer Engagement (2 vs 0)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Journey Orchestration | ||
| Proactive Engagement |
Customer Support (1 vs 0)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Customer-Facing Knowledge Portal |
Customization (0 vs 3)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Advanced Widget Customization | ||
| Chat Widget Customization | ||
| Customize Chat Widget with Images |
Forms (0 vs 2)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Email Form When Unavailable | ||
| Pre-Chat Info Form |
Government Solutions (4 vs 0)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems |
History & Reporting (0 vs 2)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Chat Transcripts | ||
| Unlimited Chat History |
Industry Solutions (4 vs 0)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| Retail Interactions Hub |
Information (0 vs 1)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Show Your Location |
Integration (5 vs 2)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Engagement Hub | ||
| Integrations | ||
| Prebuilt CRM Integrations |
Knowledge Management (1 vs 0)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Employee Knowledge Portal |
Management (0 vs 2)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Operator Availability Schedules | ||
| Operator Dashboard |
Mobile (0 vs 2)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Mobile-Optimized Chat Widget | ||
| iOS and Android Mobile Apps |
Notifications (0 vs 2)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Chat Notifications | ||
| SMS Notifications |
Productivity (0 vs 1)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Canned Responses |
Quality Assurance (2 vs 0)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Quality Management | ||
| Screen Recording |
Routing & Orchestration (2 vs 0)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| AI Routing | ||
| Omnichannel Routing |
Security (0 vs 2)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| SSL Security | ||
| Security Roles |
Security & Compliance (1 vs 0)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Trusted Identity & Messaging |
Social Media (0 vs 1)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Show Twitter Feed |
User Interface (2 vs 0)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Agent Workspace | ||
| Supervisor Workspace |
Visitor Intelligence (0 vs 1)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Visitor Information & Location Details |
Voice (1 vs 0)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Voice Services |
Voice Automation (1 vs 0)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Interactive Voice Response (IVR) |
Workforce Management (3 vs 0)
| Feature | NiCE CXone | Pure Chat |
|---|---|---|
| Gamification | ||
| Performance Management | ||
| Workforce Management |
Unique Features
Only in NiCE CXone (58)
Bank Agent Assist
Copilot for Agents
Copilot for Leaders
Copilot for Supervisors
Healthcare Agent Assist
Insurance Agent Assist
Retail Agent Assist
Agentic AI Agents
AI Agents for Proactive Engagement
AI Agents for Self-Service
AutoSummary
Customer Self-Service Automation
Customer-Facing Intelligent Virtual Agent
Patient Self-Service Automation
Policyholder Self-Service Automation
Proactive AI Agent
Proactive Patient Engagement AI Agent
Feedback Management
Industry Experience Insights
Interaction Analytics
+ 38 more unique features
Only in Pure Chat (28)
Comprehensive Account Statistics and Reports
CSV Exports
Realtime Analytics
Visitor Tracking
Trigger-Based Actions and Alerts
File Transfer
Live Chat Widget
Advanced Widget Customization
Chat Widget Customization
Customize Chat Widget with Images
Email Form When Unavailable
Pre-Chat Info Form
Chat Transcripts
Unlimited Chat History
Show Your Location
Engagement Hub
Integrations
Operator Availability Schedules
Operator Dashboard
iOS and Android Mobile Apps
+ 8 more unique features
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