Nextiva vs RingCentral RingCX
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Nextiva offers more features (94 vs 93) and fewer integrations (12 vs 14). Starting price: Nextiva at $15/mo vs RingCentral RingCX at Contact Sales. Nextiva has 90 unique features while RingCentral RingCX has 89 unique features, with 4 features in common.
| Nextiva | RingCentral RingCX | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 94 | 93 |
| AI-Powered Features | 26 | 9 |
| Starting Price | $15/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 12 | 14 |
| Shared Features | 4 | |
| Shared Integrations | 4 | |
| Data Quality | 95% | 75% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | Nextiva | RingCentral RingCX |
|---|---|---|
| AI Sentiment Analysis |
AI Capabilities (9 vs 0)
| Feature | Nextiva | RingCentral RingCX |
|---|---|---|
| AI Answering Service | ||
| AI Classification | ||
| AI Transcription & Summarization | ||
| Data Loss Prevention | ||
| Language Detection & Translation | ||
| Sentiment Analysis | ||
| Speech to Text | ||
| Text-to-Speech | ||
| XBert AI Receptionist |
Administration (0 vs 6)
| Feature | Nextiva | RingCentral RingCX |
|---|---|---|
| Agent Skill Assignment | ||
| Easy Admin Interface | ||
| IVR Designer | ||
| SLA Management | ||
| Scripting Designer | ||
| Seasonal Scaling |
Agent Tooling (5 vs 0)
| Feature | Nextiva | RingCentral RingCX |
|---|---|---|
| Automated Dispositioning | ||
| Generative AI Knowledge Base | ||
| Language Detection | ||
| Redaction in Digital Workitems | ||
| Secure Payment Agent Assist |
Agent Tools (0 vs 10)
| Feature | Nextiva | RingCentral RingCX |
|---|---|---|
| Agent Scripting | ||
| Availability Status | ||
| Co-browse | ||
| Dynamic Reply Assistance | ||
| Gamification | ||
| Real-time Interaction and Behavioral Coaching | ||
| Remote Agent Support | ||
| Response Templates | ||
| Transfer and Approval | ||
| Unified Omnichannel Customer View |
Analytics (6 vs 10)
| Feature | Nextiva | RingCentral RingCX |
|---|---|---|
| Advanced Reporting | ||
| Ambassador and Detractor Identification | ||
| Analytics and Dashboards | ||
| Business Intelligence Integration | ||
| Conversational Analytics | ||
| Historical Analytics | ||
| Omnichannel Analytics | ||
| Performance Management | ||
| Prebuilt Reports | ||
| Real-Time Dashboards | ||
| Real-time Analytics | ||
| Reports with Generic Queries | ||
| Speech and Text Analysis | ||
| Survey Management | ||
| Voice Analytics |
Architecture (8 vs 0)
| Feature | Nextiva | RingCentral RingCX |
|---|---|---|
| 99.999% Uptime | ||
| CRM Note API | ||
| Disaster Recovery | ||
| Hybrid Cloud Deployment | ||
| Nextiva Integration Universe | ||
| No Maintenance Windows | ||
| REST APIs | ||
| Security Certifications |
Automation (0 vs 5)
| Feature | Nextiva | RingCentral RingCX |
|---|---|---|
| AI Virtual Agents | ||
| AI-driven Agent Assistance | ||
| Automatic Callback | ||
| Call Deflection | ||
| IVR/Self-service |
Automation & Productivity (16 vs 0)
| Feature | Nextiva | RingCentral RingCX |
|---|---|---|
| Bot-to-Agent-to-Bot Journeys | ||
| Internal Team Collaboration | ||
| Mobile App | ||
| Monitoring and Coaching | ||
| Nextiva App | ||
| Process Automation | ||
| Quality Monitoring Surveys | ||
| Real-Time Presence | ||
| Team Chat & Collaboration | ||
| Team Collaboration | ||
| Team Productivity | ||
| Unified Agent Experience | ||
| Workflow Automation | ||
| Workflow Engine | ||
| Workforce Engagement & Management |
Channels (0 vs 22)
| Feature | Nextiva | RingCentral RingCX |
|---|---|---|
| Apple Messages for Business | ||
| Custom Channel SDKs | ||
| Email Management | ||
| Facebook Messenger Integration | ||
| Google Business Messages | ||
| In-app Messaging | ||
| Inbound Voice | ||
| Intercom | ||
| Internet Fax | ||
| Live Chat | ||
| Messaging | ||
| Omnichannel Support | ||
| Outbound Voice | ||
| Paging | ||
| Reviews Management |
Collaboration (0 vs 4)
| Feature | Nextiva | RingCentral RingCX |
|---|---|---|
| Collaboration | ||
| Company-wide Collaboration | ||
| PBX Integration | ||
| Shared Directory |
Compliance (0 vs 6)
| Feature | Nextiva | RingCentral RingCX |
|---|---|---|
| DNC Compliance | ||
| HIPAA Compliance | ||
| PCI-DSS Compliance | ||
| STIR/SHAKEN Compliance | ||
| TCPA Compliance |
Customer Experience (24 vs 0)
| Feature | Nextiva | RingCentral RingCX |
|---|---|---|
| ACD Call Back | ||
| Auto Attendant | ||
| Call Queues | ||
| Call Routing | ||
| Contact Management | ||
| Conversational Commerce | ||
| Customer Journey Orchestration | ||
| In-Queue Sidebar | ||
| Inbound Sales and Service Call Center | ||
| Intelligent Routing | ||
| Intelligent Virtual Assistant | ||
| Journey Orchestration | ||
| Omnichannel Conversation History | ||
| Priority and Skills-Based Routing | ||
| Robust ACD Algorithms |
Engagement Channels (19 vs 0)
| Feature | Nextiva | RingCentral RingCX |
|---|---|---|
| Business SMS | ||
| Business VoIP | ||
| Conference Lines | ||
| Customer-to-Team SMS Messaging | ||
| Digital Fax | ||
| Email Management | ||
| HD Voice Quality | ||
| Live Chat | ||
| Messaging Apps Integration | ||
| Omnichannel Engagement | ||
| Online Faxing | ||
| Screenshare & File Share | ||
| Smartphone App | ||
| Social and Review Management | ||
| Toll-Free Number |
Infrastructure (0 vs 2)
| Feature | Nextiva | RingCentral RingCX |
|---|---|---|
| 99.99% Uptime SLA | ||
| Cloud Infrastructure |
Integration (0 vs 7)
| Feature | Nextiva | RingCentral RingCX |
|---|---|---|
| Click to Call | ||
| Microsoft CRM Integration | ||
| Open APIs | ||
| Salesforce CRM Integration | ||
| Screen Pops | ||
| SugarCRM Integration | ||
| Zendesk Integration |
Outbound (0 vs 5)
| Feature | Nextiva | RingCentral RingCX |
|---|---|---|
| Call Blending | ||
| Campaign Management | ||
| List Management | ||
| Outbound Dialers | ||
| Power Dialing |
Outbound Dialing (7 vs 0)
| Feature | Nextiva | RingCentral RingCX |
|---|---|---|
| Blended Inbound & Outbound Calling | ||
| DID Number Management | ||
| Lead Filtering | ||
| List and Campaign Management | ||
| Outbound Dialing | ||
| Progressive, Predictive Outbound Dialing | ||
| TCPA Guardrails |
Routing (0 vs 7)
| Feature | Nextiva | RingCentral RingCX |
|---|---|---|
| AI Digital Routing | ||
| Answering Rules | ||
| Data-driven Routing | ||
| Omnichannel Routing | ||
| Skills-based Routing | ||
| Smart Routing | ||
| Voicemail Routing |
Supervisor Tools (0 vs 6)
| Feature | Nextiva | RingCentral RingCX |
|---|---|---|
| Call Monitoring | ||
| Call Recording | ||
| Coaching and Learning Tools | ||
| Dual Listening | ||
| Quality Management | ||
| Screen Recording |
Workforce Management (0 vs 2)
| Feature | Nextiva | RingCentral RingCX |
|---|---|---|
| Workforce Engagement (WEM) | ||
| Workforce Management (WFM) |
Unique Features
Only in Nextiva (90)
Automated Dispositioning
Generative AI Knowledge Base
Language Detection
Redaction in Digital Workitems
Secure Payment Agent Assist
AI Answering Service
AI Classification
AI Transcription & Summarization
Data Loss Prevention
Language Detection & Translation
Sentiment Analysis
Speech to Text
Text-to-Speech
XBert AI Receptionist
Advanced Reporting
Conversational Analytics
Real-Time Dashboards
Reports with Generic Queries
Voice Analytics
Widgets & Customization
+ 70 more unique features
Only in RingCentral RingCX (89)
Agent Skill Assignment
Easy Admin Interface
IVR Designer
Scripting Designer
Seasonal Scaling
SLA Management
Agent Scripting
Availability Status
Co-browse
Dynamic Reply Assistance
Gamification
Real-time Interaction and Behavioral Coaching
Remote Agent Support
Response Templates
Transfer and Approval
Unified Omnichannel Customer View
AI Sentiment Analysis
Ambassador and Detractor Identification
Analytics and Dashboards
Business Intelligence Integration
+ 69 more unique features
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