Nextiva vs NiCE CXone Mpower
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Nextiva offers more features (94 vs 55) and more integrations (12 vs 7). Starting price: Nextiva at $15/mo vs NiCE CXone Mpower at $110/mo. Nextiva has 94 unique features while NiCE CXone Mpower has 55 unique features, with 0 features in common.
| Nextiva | NiCE CXone Mpower | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 94 | 55 |
| AI-Powered Features | 26 | 29 |
| Starting Price | $15/mo | $110/mo |
| Pricing Tiers | 3 | 6 |
| Integrations | 12 | 7 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| AI Routing | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| CX AI Core | ||
| Customer-facing Intelligent Virtual Agent | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent |
AI Assistant (0 vs 7)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
AI Capabilities (9 vs 0)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| AI Answering Service | ||
| AI Classification | ||
| AI Transcription & Summarization | ||
| Data Loss Prevention | ||
| Language Detection & Translation | ||
| Sentiment Analysis | ||
| Speech to Text | ||
| Text-to-Speech | ||
| XBert AI Receptionist |
Agent Tooling (5 vs 0)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| Automated Dispositioning | ||
| Generative AI Knowledge Base | ||
| Language Detection | ||
| Redaction in Digital Workitems | ||
| Secure Payment Agent Assist |
Agent Tools (0 vs 1)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| Agent Workspace |
Analytics (6 vs 4)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| Advanced Reporting | ||
| Conversational Analytics | ||
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports | ||
| Real-Time Dashboards | ||
| Reports with Generic Queries | ||
| Voice Analytics | ||
| Voice of the Customer | ||
| Widgets & Customization |
Architecture (8 vs 0)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| 99.999% Uptime | ||
| CRM Note API | ||
| Disaster Recovery | ||
| Hybrid Cloud Deployment | ||
| Nextiva Integration Universe | ||
| No Maintenance Windows | ||
| REST APIs | ||
| Security Certifications |
Automation (0 vs 4)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| Customer Self-Service Automation | ||
| Interaction and Workflow Orchestration | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation |
Automation & Productivity (16 vs 0)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| Bot-to-Agent-to-Bot Journeys | ||
| Internal Team Collaboration | ||
| Mobile App | ||
| Monitoring and Coaching | ||
| Nextiva App | ||
| Process Automation | ||
| Quality Monitoring Surveys | ||
| Real-Time Presence | ||
| Team Chat & Collaboration | ||
| Team Collaboration | ||
| Team Productivity | ||
| Unified Agent Experience | ||
| Workflow Automation | ||
| Workflow Engine | ||
| Workforce Engagement & Management |
Campaign Management (0 vs 1)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| Outbound Campaign Management |
Communication (0 vs 2)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| UCaaS (NiCE 1CX) | ||
| Voice and Digital Channels |
Compliance (0 vs 1)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| Recording and Compliance |
Customer Experience (24 vs 0)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| ACD Call Back | ||
| Auto Attendant | ||
| Call Queues | ||
| Call Routing | ||
| Contact Management | ||
| Conversational Commerce | ||
| Customer Journey Orchestration | ||
| In-Queue Sidebar | ||
| Inbound Sales and Service Call Center | ||
| Intelligent Routing | ||
| Intelligent Virtual Assistant | ||
| Journey Orchestration | ||
| Omnichannel Conversation History | ||
| Priority and Skills-Based Routing | ||
| Robust ACD Algorithms |
E-commerce (0 vs 1)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| Retail E-commerce Conversion Booster |
Engagement (0 vs 2)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| Gamification | ||
| Proactive Engagement |
Engagement Channels (19 vs 0)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| Business SMS | ||
| Business VoIP | ||
| Conference Lines | ||
| Customer-to-Team SMS Messaging | ||
| Digital Fax | ||
| Email Management | ||
| HD Voice Quality | ||
| Live Chat | ||
| Messaging Apps Integration | ||
| Omnichannel Engagement | ||
| Online Faxing | ||
| Screenshare & File Share | ||
| Smartphone App | ||
| Social and Review Management | ||
| Toll-Free Number |
Industry-specific (0 vs 8)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems | ||
| Retail Interactions Hub |
Infrastructure (0 vs 1)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| Cloud Infrastructure |
Integration (0 vs 6)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Prebuilt CRM Integrations | ||
| Seamless Integrations |
Knowledge Management (0 vs 2)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| Customer-facing Knowledge Portal | ||
| Employee Knowledge Portal |
Outbound Dialing (7 vs 0)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| Blended Inbound & Outbound Calling | ||
| DID Number Management | ||
| Lead Filtering | ||
| List and Campaign Management | ||
| Outbound Dialing | ||
| Progressive, Predictive Outbound Dialing | ||
| TCPA Guardrails |
Quality Management (0 vs 2)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| Quality Management | ||
| Screen Recording |
Routing (0 vs 1)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| Omnichannel Routing and Orchestration |
Security (0 vs 1)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| Trusted Identity & Messaging |
Supervisor Tools (0 vs 1)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| Supervisor Workspace |
Workforce Management (0 vs 3)
| Feature | Nextiva | NiCE CXone Mpower |
|---|---|---|
| Performance Management | ||
| Workforce Engagement | ||
| Workforce Management |
Unique Features
Only in Nextiva (94)
Automated Dispositioning
Generative AI Knowledge Base
Language Detection
Redaction in Digital Workitems
Secure Payment Agent Assist
AI Answering Service
AI Classification
AI Transcription & Summarization
Data Loss Prevention
Language Detection & Translation
Sentiment Analysis
Speech to Text
Text-to-Speech
XBert AI Receptionist
Advanced Reporting
Conversational Analytics
Real-Time Dashboards
Reports with Generic Queries
Voice Analytics
Widgets & Customization
+ 74 more unique features
Only in NiCE CXone Mpower (55)
Agent Workspace
Agentic AI Agents
AI Routing
AutoSummary
Customer-facing Intelligent Virtual Agent
CX AI Core
Proactive AI Agent
Proactive Patient Engagement AI Agent
Bank Agent Assist
Copilot for Agents
Copilot for Leaders
Copilot for Supervisors
Healthcare Agent Assist
Insurance Agent Assist
Retail Agent Assist
Industry Experience Insights
Interaction Analytics
Prebuilt Dashboards and BI Reports
Voice of the Customer
Customer Self-Service Automation
+ 35 more unique features
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