NetX vs SolarWinds Web Help Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
NetX offers more features (70 vs 33) and more integrations (16 vs 10). Both start at Contact Sales. NetX has 70 unique features while SolarWinds Web Help Desk has 33 unique features, with 0 features in common.
| NetX | SolarWinds Web Help Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 70 | 33 |
| AI-Powered Features | 5 | 0 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 4 | 1 |
| Integrations | 16 | 10 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 85% |
Feature Comparison by Category
AI (3 vs 0)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Artificial Intelligence | ||
| Search AI | ||
| Tag AI |
API (4 vs 0)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| API | ||
| DSS API | ||
| Developer Toolkit | ||
| Open API |
Access Control (2 vs 0)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Dynamic User Access | ||
| Rights Management |
Asset Management (5 vs 8)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Asset Association with Tickets | ||
| Asset Creation | ||
| Asset Discovery and Reporting | ||
| Asset Management | ||
| Expiring Assets | ||
| Hardware Asset Tracking | ||
| In-Platform Editing | ||
| Purchase Order Tracking | ||
| Repurpose | ||
| Software Asset Tracking | ||
| User Asset Assignment | ||
| Warranty and Lease Tracking | ||
| Watermarking |
Asset Organization (3 vs 0)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Galleries | ||
| Relationships | ||
| Views |
Audio (1 vs 0)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Trim Audio |
Automation (2 vs 5)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Approval Workflow Automation | ||
| AutoTasks | ||
| Email to Ticket Conversion | ||
| SLA Escalation | ||
| Ticket Assignment and Routing | ||
| Ticket Routing Rules | ||
| Workflow Automation |
Branding (1 vs 0)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Custom URL |
Change Management (0 vs 2)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Change Advisory Board | ||
| Change Management |
Collaboration (4 vs 0)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Collaboration Tools | ||
| Review and Approval | ||
| Reviews | ||
| Share Collections |
Configuration (0 vs 2)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Color Coding and Sorting | ||
| SLA Configuration |
Development (1 vs 0)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Test/Dev Site |
File Management (3 vs 0)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Asset Integrity | ||
| Duplicate Detection | ||
| Vast File Format |
Governance (1 vs 0)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Download Justification |
Incident Management (0 vs 2)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Incident Tracking | ||
| Parent-Child Ticket Relationships |
Infrastructure (1 vs 0)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Cloud & On-Premise |
Integration (4 vs 5)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Active Directory Integration | ||
| CI HUB | ||
| ITOM Integration | ||
| Integrations | ||
| LDAP Integration | ||
| Project Management | ||
| Remote Support Integration | ||
| Social Media | ||
| SolarWinds Network Management Integration |
Knowledge Management (0 vs 2)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Knowledge Base Articles in Tickets | ||
| Knowledge Base Management |
Metadata (12 vs 0)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| CSV Import | ||
| Embedded Metadata | ||
| Embedded Metadata Sync | ||
| Facets | ||
| Grid Editor | ||
| Metadata History | ||
| Metadata Profiles | ||
| Metadata Sets | ||
| Metadata Tagging | ||
| Metadata Toolkit | ||
| Quick Edit | ||
| Search Facets |
Notifications (0 vs 1)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Email and SMS Alerts |
Portals (3 vs 0)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Branded Portals | ||
| Micro CMS | ||
| Personalized Portals |
Reporting (1 vs 2)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Dashboards | ||
| SLA Monitoring by Status | ||
| SLA Reporting |
Search (3 vs 0)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Advanced Search | ||
| Saved Search | ||
| Visual Search |
Security (1 vs 0)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| SSO |
Self-Service (0 vs 1)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Self-Service Resolution |
Sharing (1 vs 0)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Links |
Storage (1 vs 0)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Archive |
Support (1 vs 0)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Knowledge Base |
Sync (3 vs 0)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Collection Sync | ||
| Data Source Sync | ||
| NetX I/O |
Task Management (0 vs 1)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Task Management |
Ticketing (0 vs 2)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Central Ticketing System | ||
| Streamlined Ticketing Management |
Upload (4 vs 0)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Bulk Ingest | ||
| Fast Uploads | ||
| Metadata Uploads | ||
| Upload Asset Request Forms |
Version Control (2 vs 0)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Version Control | ||
| Versions |
Video (3 vs 0)
| Feature | NetX | SolarWinds Web Help Desk |
|---|---|---|
| Video | ||
| Video Clips | ||
| Video Speech Search |
Unique Features
Only in NetX (70)
Dynamic User Access
Rights Management
Artificial Intelligence
Search AI
Tag AI
API
Developer Toolkit
DSS API
Open API
Asset Creation
Expiring Assets
In-Platform Editing
Repurpose
Watermarking
Galleries
Relationships
Views
Trim Audio
AutoTasks
Workflow Automation
+ 50 more unique features
Only in SolarWinds Web Help Desk (33)
Asset Association with Tickets
Asset Discovery and Reporting
Asset Management
Hardware Asset Tracking
Purchase Order Tracking
Software Asset Tracking
User Asset Assignment
Warranty and Lease Tracking
Approval Workflow Automation
Email to Ticket Conversion
SLA Escalation
Ticket Assignment and Routing
Ticket Routing Rules
Change Advisory Board
Change Management
Color Coding and Sorting
SLA Configuration
Incident Tracking
Parent-Child Ticket Relationships
Active Directory Integration
+ 13 more unique features
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