NetX vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
NetX offers fewer features (70 vs 98) and more integrations (16 vs 4). Starting price: NetX at Contact Sales vs Vivantio at $49/mo. NetX has 69 unique features while Vivantio has 97 unique features, with 1 features in common.
| NetX | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 70 | 98 |
| AI-Powered Features | 5 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 4 | 1 |
| Integrations | 16 | 4 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (3 vs 7)
| Feature | NetX | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor | ||
| Artificial Intelligence | ||
| Search AI | ||
| Tag AI |
API (4 vs 0)
| Feature | NetX | Vivantio |
|---|---|---|
| API | ||
| DSS API | ||
| Developer Toolkit | ||
| Open API |
Access Control (2 vs 0)
| Feature | NetX | Vivantio |
|---|---|---|
| Dynamic User Access | ||
| Rights Management |
Asset Management (5 vs 10)
| Feature | NetX | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Creation | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Expiring Assets | ||
| Impact Maps | ||
| In-Platform Editing | ||
| Repurpose | ||
| Watermarking |
Asset Organization (3 vs 0)
| Feature | NetX | Vivantio |
|---|---|---|
| Galleries | ||
| Relationships | ||
| Views |
Audio (1 vs 0)
| Feature | NetX | Vivantio |
|---|---|---|
| Trim Audio |
Automation (2 vs 12)
| Feature | NetX | Vivantio |
|---|---|---|
| AutoTasks | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Automation | ||
| Workflow Designer |
Branding (1 vs 0)
| Feature | NetX | Vivantio |
|---|---|---|
| Custom URL |
CRM (0 vs 5)
| Feature | NetX | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Collaboration (4 vs 0)
| Feature | NetX | Vivantio |
|---|---|---|
| Collaboration Tools | ||
| Review and Approval | ||
| Reviews | ||
| Share Collections |
Communication (0 vs 5)
| Feature | NetX | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | NetX | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | NetX | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | NetX | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | NetX | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Development (1 vs 0)
| Feature | NetX | Vivantio |
|---|---|---|
| Test/Dev Site |
Feedback (0 vs 3)
| Feature | NetX | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
File Management (3 vs 0)
| Feature | NetX | Vivantio |
|---|---|---|
| Asset Integrity | ||
| Duplicate Detection | ||
| Vast File Format |
Governance (1 vs 0)
| Feature | NetX | Vivantio |
|---|---|---|
| Download Justification |
ITSM (0 vs 2)
| Feature | NetX | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Infrastructure (1 vs 0)
| Feature | NetX | Vivantio |
|---|---|---|
| Cloud & On-Premise |
Integration (4 vs 0)
| Feature | NetX | Vivantio |
|---|---|---|
| CI HUB | ||
| Integrations | ||
| Project Management | ||
| Social Media |
Knowledge Base (0 vs 10)
| Feature | NetX | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Metadata (12 vs 0)
| Feature | NetX | Vivantio |
|---|---|---|
| CSV Import | ||
| Embedded Metadata | ||
| Embedded Metadata Sync | ||
| Facets | ||
| Grid Editor | ||
| Metadata History | ||
| Metadata Profiles | ||
| Metadata Sets | ||
| Metadata Tagging | ||
| Metadata Toolkit | ||
| Quick Edit | ||
| Search Facets |
Portals (3 vs 0)
| Feature | NetX | Vivantio |
|---|---|---|
| Branded Portals | ||
| Micro CMS | ||
| Personalized Portals |
Reporting (1 vs 14)
| Feature | NetX | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Dashboards | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Search (3 vs 0)
| Feature | NetX | Vivantio |
|---|---|---|
| Advanced Search | ||
| Saved Search | ||
| Visual Search |
Security (1 vs 1)
| Feature | NetX | Vivantio |
|---|---|---|
| Multiple IdP | ||
| SSO |
Sharing (1 vs 0)
| Feature | NetX | Vivantio |
|---|---|---|
| Links |
Storage (1 vs 0)
| Feature | NetX | Vivantio |
|---|---|---|
| Archive |
Support (1 vs 0)
| Feature | NetX | Vivantio |
|---|---|---|
| Knowledge Base |
Sync (3 vs 0)
| Feature | NetX | Vivantio |
|---|---|---|
| Collection Sync | ||
| Data Source Sync | ||
| NetX I/O |
Task Management (0 vs 1)
| Feature | NetX | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | NetX | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Upload (4 vs 0)
| Feature | NetX | Vivantio |
|---|---|---|
| Bulk Ingest | ||
| Fast Uploads | ||
| Metadata Uploads | ||
| Upload Asset Request Forms |
Vendor Management (0 vs 1)
| Feature | NetX | Vivantio |
|---|---|---|
| Third Party Management |
Version Control (2 vs 0)
| Feature | NetX | Vivantio |
|---|---|---|
| Version Control | ||
| Versions |
Video (3 vs 0)
| Feature | NetX | Vivantio |
|---|---|---|
| Video | ||
| Video Clips | ||
| Video Speech Search |
Workspace (0 vs 4)
| Feature | NetX | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in NetX (69)
Dynamic User Access
Rights Management
Artificial Intelligence
Search AI
Tag AI
API
Developer Toolkit
DSS API
Open API
Asset Creation
Expiring Assets
In-Platform Editing
Repurpose
Watermarking
Galleries
Relationships
Views
Trim Audio
AutoTasks
Workflow Automation
+ 49 more unique features
Only in Vivantio (97)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 77 more unique features
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