Microsoft Teams Phone vs Mux
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Microsoft Teams Phone offers fewer features (36 vs 45) and fewer integrations (13 vs 30). Starting price: Microsoft Teams Phone at Contact Sales vs Mux at Free. Microsoft Teams Phone has 36 unique features while Mux has 45 unique features, with 0 features in common.
| Microsoft Teams Phone | Mux | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 36 | 45 |
| AI-Powered Features | 7 | 4 |
| Starting Price | Contact Sales | Free |
| Pricing Tiers | 5 | 3 |
| Integrations | 13 | 30 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 85% | 73% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| AI Personal Assistant | ||
| AI-Generated Summaries and Insights |
API (0 vs 3)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Bulk API Operations | ||
| Passthrough API | ||
| Playback API |
Accessibility (2 vs 2)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Accessible Calling | ||
| Automatic Captions | ||
| Call Captions and Transcripts | ||
| Subtitles & Captions |
Administration (1 vs 0)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| One Admin Console |
Analytics (1 vs 6)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Advanced Filtering | ||
| Call Quality Dashboard | ||
| Concurrent Viewer Analytics | ||
| Custom Metric Tracking | ||
| Quality of Experience | ||
| Video Analytics | ||
| Video Intelligence |
Audio (0 vs 1)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Audio Only Encoding |
Audio Quality (2 vs 0)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Clear Audio Quality | ||
| Voice Isolation and Speech Enhancement |
Call Management (4 vs 0)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Call Forwarding and Simultaneous Ring | ||
| Call Queues and Auto Attendants | ||
| Queues App for Teams | ||
| Shared Calling |
Calling (4 vs 0)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Collaborative Calling | ||
| Seamless Calling | ||
| Video Calling | ||
| VoIP and PSTN Calls |
Compliance (3 vs 0)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Audit Logs | ||
| Compliance Recording Solutions | ||
| eDiscovery |
Customer Management (1 vs 0)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Customer Engagement Tools |
Delivery (0 vs 2)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Custom Domain Streaming | ||
| Global CDN |
Device Support (3 vs 0)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Consistent Cross-Device Experiences | ||
| Device Transfer | ||
| Teams-Certified Devices |
Integration (1 vs 2)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Contact Center Integration | ||
| Webhook Events | ||
| Webhook Filtering |
Live Video (0 vs 7)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Broadcast API | ||
| Ingest Settings | ||
| Live Recording | ||
| Live Streaming | ||
| Low-Latency Live | ||
| Spaces | ||
| Stream Simulcasting |
Management (0 vs 3)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Data Retention Policies | ||
| Rate Limiting | ||
| Video Search |
Mobile (1 vs 0)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Teams Phone Mobile |
Monitoring (0 vs 1)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Real-time Monitoring |
Network Management (1 vs 0)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Automatic Bandwidth Controls |
PSTN Connectivity (3 vs 0)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Direct Routing | ||
| Microsoft Teams Calling Plans | ||
| Operator Connect |
Player (0 vs 2)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Mux Player | ||
| Video Timeline |
Processing (0 vs 6)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Multi-bitrate Encoding | ||
| Thumbnail Generation | ||
| Video Clipping | ||
| Video Metadata | ||
| Video Segmentation | ||
| Video Watermarking |
Reliability (3 vs 0)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| 99.999% Uptime Guarantee | ||
| Proactive Network Monitoring | ||
| Survivable Branch Appliance |
Reporting (0 vs 1)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Video PDF Export |
Safety (1 vs 0)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Emergency Calling |
Security (2 vs 6)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Access Control Tokens | ||
| DRM Protection | ||
| End-to-End Encryption | ||
| IP Whitelisting | ||
| Retention Policies | ||
| Signed URLs | ||
| Viewer Country Geo-blocking | ||
| Webhook Signing |
Streaming (0 vs 1)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| HLS & DASH Support |
Upload (0 vs 1)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Video Uploads |
Video Processing (0 vs 1)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Video Encoding |
Workplace (1 vs 0)
| Feature | Microsoft Teams Phone | Mux |
|---|---|---|
| Flexible Workspaces |
Unique Features
Only in Microsoft Teams Phone (36)
Accessible Calling
Call Captions and Transcripts
One Admin Console
AI Personal Assistant
AI-Generated Summaries and Insights
Call Quality Dashboard
Clear Audio Quality
Voice Isolation and Speech Enhancement
Call Forwarding and Simultaneous Ring
Call Queues and Auto Attendants
Queues App for Teams
Shared Calling
Collaborative Calling
Seamless Calling
Video Calling
VoIP and PSTN Calls
Audit Logs
Compliance Recording Solutions
eDiscovery
Customer Engagement Tools
+ 16 more unique features
Only in Mux (45)
Automatic Captions
Subtitles & Captions
Advanced Filtering
Concurrent Viewer Analytics
Custom Metric Tracking
Quality of Experience
Video Analytics
Video Intelligence
Bulk API Operations
Passthrough API
Playback API
Audio Only Encoding
Custom Domain Streaming
Global CDN
Webhook Events
Webhook Filtering
Broadcast API
Ingest Settings
Live Recording
Live Streaming
+ 25 more unique features
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