Microsoft Dynamics 365 Customer Service vs Voiso
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Microsoft Dynamics 365 Customer Service offers fewer features (0 vs 53) and fewer integrations (0 vs 8). Starting price: Microsoft Dynamics 365 Customer Service at Contact Sales vs Voiso at $30/mo. Microsoft Dynamics 365 Customer Service has 0 unique features while Voiso has 53 unique features, with 0 features in common.
| Microsoft Dynamics 365 Customer Service | Voiso | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 0 | 53 |
| AI-Powered Features | 0 | 8 |
| Starting Price | Contact Sales | $30/mo |
| Pricing Tiers | 0 | 3 |
| Integrations | 0 | 8 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 10% | 90% |
Feature Comparison by Category
Analytics (0 vs 7)
| Feature | Microsoft Dynamics 365 Customer Service | Voiso |
|---|---|---|
| AI Call Scoring | ||
| AI Call Summaries | ||
| AI Conversation Scoring | ||
| AI Speech Analytics | ||
| Call Transcription | ||
| Multilingual Call Translation | ||
| Real-Time Call Transcription |
Automation (0 vs 4)
| Feature | Microsoft Dynamics 365 Customer Service | Voiso |
|---|---|---|
| Chatbot | ||
| Flow Builder | ||
| IVR (Interactive Voice Response) | ||
| Text-to-Speech |
Chat (0 vs 1)
| Feature | Microsoft Dynamics 365 Customer Service | Voiso |
|---|---|---|
| Web Chat |
Communication (0 vs 1)
| Feature | Microsoft Dynamics 365 Customer Service | Voiso |
|---|---|---|
| Omnichannel Communication |
Inbound (0 vs 6)
| Feature | Microsoft Dynamics 365 Customer Service | Voiso |
|---|---|---|
| Adaptive Routing | ||
| Call Queuing | ||
| Callbacks | ||
| Conditional Routing | ||
| Global Call Routing | ||
| Smart Routing |
Infrastructure (0 vs 1)
| Feature | Microsoft Dynamics 365 Customer Service | Voiso |
|---|---|---|
| Geo-Redundant Infrastructure |
Integration (0 vs 3)
| Feature | Microsoft Dynamics 365 Customer Service | Voiso |
|---|---|---|
| API & Webhooks | ||
| CRM Integrations | ||
| Helpdesk Integrations |
Messaging (0 vs 3)
| Feature | Microsoft Dynamics 365 Customer Service | Voiso |
|---|---|---|
| Message Routing | ||
| Messaging Apps Integration | ||
| SMS |
Mobile (0 vs 1)
| Feature | Microsoft Dynamics 365 Customer Service | Voiso |
|---|---|---|
| Voiso Mobile App |
Outbound (0 vs 7)
| Feature | Microsoft Dynamics 365 Customer Service | Voiso |
|---|---|---|
| AI Predictive Dialer | ||
| AI Progressive Dialer | ||
| Answering Machine Detection (AMD) | ||
| Automated Outbound Campaigns | ||
| CID Risk Check | ||
| Local Caller ID | ||
| Number Validator |
Quality (0 vs 1)
| Feature | Microsoft Dynamics 365 Customer Service | Voiso |
|---|---|---|
| Advanced Call Diagnostics |
Reporting (0 vs 6)
| Feature | Microsoft Dynamics 365 Customer Service | Voiso |
|---|---|---|
| Agent Zoom | ||
| Billing & User Reports | ||
| Call Supervision | ||
| Contact Center Reporting | ||
| Historical Reporting | ||
| Real-Time Dashboards |
Security (0 vs 6)
| Feature | Microsoft Dynamics 365 Customer Service | Voiso |
|---|---|---|
| Contact Number Masking | ||
| Custom Roles & Permissions | ||
| End-to-End Encryption | ||
| Inbound Call Blocking | ||
| Multi-Factor Authentication | ||
| Security Log Streaming |
Storage (0 vs 2)
| Feature | Microsoft Dynamics 365 Customer Service | Voiso |
|---|---|---|
| 1-Year Storage with AWS Streaming | ||
| 6-Month Storage |
Voice (0 vs 3)
| Feature | Microsoft Dynamics 365 Customer Service | Voiso |
|---|---|---|
| Call Recordings | ||
| Voice / Softphone | ||
| Voicemail to Email |
Workspace (0 vs 1)
| Feature | Microsoft Dynamics 365 Customer Service | Voiso |
|---|---|---|
| Unified Agent Workspace |
Unique Features
Only in Microsoft Dynamics 365 Customer Service (0)
Only in Voiso (53)
AI Call Scoring
AI Call Summaries
AI Conversation Scoring
AI Speech Analytics
Call Transcription
Multilingual Call Translation
Real-Time Call Transcription
Chatbot
Flow Builder
IVR (Interactive Voice Response)
Text-to-Speech
Web Chat
Omnichannel Communication
Adaptive Routing
Call Queuing
Callbacks
Conditional Routing
Global Call Routing
Smart Routing
Geo-Redundant Infrastructure
+ 33 more unique features
View Microsoft Dynamics 365 Customer Service details View Voiso details Microsoft Dynamics 365 Customer Service alternatives Voiso alternatives
Want to build your own alternative to Microsoft Dynamics 365 Customer Service or Voiso?
Analyze it with Reap