Microsoft Dynamics 365 Customer Service vs Nextiva
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Microsoft Dynamics 365 Customer Service offers fewer features (0 vs 94) and fewer integrations (0 vs 12). Starting price: Microsoft Dynamics 365 Customer Service at Contact Sales vs Nextiva at $15/mo. Microsoft Dynamics 365 Customer Service has 0 unique features while Nextiva has 94 unique features, with 0 features in common.
| Microsoft Dynamics 365 Customer Service | Nextiva | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 0 | 94 |
| AI-Powered Features | 0 | 26 |
| Starting Price | Contact Sales | $15/mo |
| Pricing Tiers | 0 | 3 |
| Integrations | 0 | 12 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 10% | 95% |
Feature Comparison by Category
AI Capabilities (0 vs 9)
| Feature | Microsoft Dynamics 365 Customer Service | Nextiva |
|---|---|---|
| AI Answering Service | ||
| AI Classification | ||
| AI Transcription & Summarization | ||
| Data Loss Prevention | ||
| Language Detection & Translation | ||
| Sentiment Analysis | ||
| Speech to Text | ||
| Text-to-Speech | ||
| XBert AI Receptionist |
Agent Tooling (0 vs 5)
| Feature | Microsoft Dynamics 365 Customer Service | Nextiva |
|---|---|---|
| Automated Dispositioning | ||
| Generative AI Knowledge Base | ||
| Language Detection | ||
| Redaction in Digital Workitems | ||
| Secure Payment Agent Assist |
Analytics (0 vs 6)
| Feature | Microsoft Dynamics 365 Customer Service | Nextiva |
|---|---|---|
| Advanced Reporting | ||
| Conversational Analytics | ||
| Real-Time Dashboards | ||
| Reports with Generic Queries | ||
| Voice Analytics | ||
| Widgets & Customization |
Architecture (0 vs 8)
| Feature | Microsoft Dynamics 365 Customer Service | Nextiva |
|---|---|---|
| 99.999% Uptime | ||
| CRM Note API | ||
| Disaster Recovery | ||
| Hybrid Cloud Deployment | ||
| Nextiva Integration Universe | ||
| No Maintenance Windows | ||
| REST APIs | ||
| Security Certifications |
Automation & Productivity (0 vs 16)
| Feature | Microsoft Dynamics 365 Customer Service | Nextiva |
|---|---|---|
| Bot-to-Agent-to-Bot Journeys | ||
| Internal Team Collaboration | ||
| Mobile App | ||
| Monitoring and Coaching | ||
| Nextiva App | ||
| Process Automation | ||
| Quality Monitoring Surveys | ||
| Real-Time Presence | ||
| Team Chat & Collaboration | ||
| Team Collaboration | ||
| Team Productivity | ||
| Unified Agent Experience | ||
| Workflow Automation | ||
| Workflow Engine | ||
| Workforce Engagement & Management |
Customer Experience (0 vs 24)
| Feature | Microsoft Dynamics 365 Customer Service | Nextiva |
|---|---|---|
| ACD Call Back | ||
| Auto Attendant | ||
| Call Queues | ||
| Call Routing | ||
| Contact Management | ||
| Conversational Commerce | ||
| Customer Journey Orchestration | ||
| In-Queue Sidebar | ||
| Inbound Sales and Service Call Center | ||
| Intelligent Routing | ||
| Intelligent Virtual Assistant | ||
| Journey Orchestration | ||
| Omnichannel Conversation History | ||
| Priority and Skills-Based Routing | ||
| Robust ACD Algorithms |
Engagement Channels (0 vs 19)
| Feature | Microsoft Dynamics 365 Customer Service | Nextiva |
|---|---|---|
| Business SMS | ||
| Business VoIP | ||
| Conference Lines | ||
| Customer-to-Team SMS Messaging | ||
| Digital Fax | ||
| Email Management | ||
| HD Voice Quality | ||
| Live Chat | ||
| Messaging Apps Integration | ||
| Omnichannel Engagement | ||
| Online Faxing | ||
| Screenshare & File Share | ||
| Smartphone App | ||
| Social and Review Management | ||
| Toll-Free Number |
Outbound Dialing (0 vs 7)
| Feature | Microsoft Dynamics 365 Customer Service | Nextiva |
|---|---|---|
| Blended Inbound & Outbound Calling | ||
| DID Number Management | ||
| Lead Filtering | ||
| List and Campaign Management | ||
| Outbound Dialing | ||
| Progressive, Predictive Outbound Dialing | ||
| TCPA Guardrails |
Unique Features
Only in Microsoft Dynamics 365 Customer Service (0)
Only in Nextiva (94)
Automated Dispositioning
Generative AI Knowledge Base
Language Detection
Redaction in Digital Workitems
Secure Payment Agent Assist
AI Answering Service
AI Classification
AI Transcription & Summarization
Data Loss Prevention
Language Detection & Translation
Sentiment Analysis
Speech to Text
Text-to-Speech
XBert AI Receptionist
Advanced Reporting
Conversational Analytics
Real-Time Dashboards
Reports with Generic Queries
Voice Analytics
Widgets & Customization
+ 74 more unique features
View Microsoft Dynamics 365 Customer Service details View Nextiva details Microsoft Dynamics 365 Customer Service alternatives Nextiva alternatives
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