mHelpDesk vs UpKeep
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
mHelpDesk offers fewer features (44 vs 84) and more integrations (9 vs 3). Starting price: mHelpDesk at Contact Sales vs UpKeep at $20/mo. mHelpDesk has 44 unique features while UpKeep has 84 unique features, with 0 features in common.
| mHelpDesk | UpKeep | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 44 | 84 |
| AI-Powered Features | 0 | 10 |
| Starting Price | Contact Sales | $20/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 9 | 3 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 60% | 90% |
Feature Comparison by Category
AI Automation (0 vs 6)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Nova AI | ||
| Photo-to-Parts Creation | ||
| Smart Checklist Builder | ||
| Smart Data Cleanup | ||
| Smart Scheduler | ||
| Work Order Activity Summaries |
Asset Management (0 vs 10)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Asset Check In/Check Out | ||
| Asset Lifecycle Tracking | ||
| Asset Management | ||
| Custom Asset Statuses | ||
| Custom Fields for Assets | ||
| Depreciation Tracking | ||
| Equipment Downtime Tracking | ||
| Location Management | ||
| Reliability & Downtime Tracking | ||
| Warranty Tracking |
Automation (2 vs 1)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Automated Customer Notifications | ||
| Workflow Automation | ||
| Workflow Management |
Billing (3 vs 0)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Billing & Invoicing | ||
| Estimates and Quotes | ||
| Mobile Estimates |
CRM (2 vs 0)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Customer Database (CRM) | ||
| Lead Management (CRM) |
Communication (4 vs 0)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Customer Communication | ||
| Real-Time Communication | ||
| Staff Communication | ||
| Text Message Dispatching |
Community (1 vs 0)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Community Forum |
Compliance (0 vs 3)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Full Auditability | ||
| OSHA Compliance Logging | ||
| Signature Capture |
Core Operations (0 vs 1)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Work Order Management |
Customer Management (2 vs 0)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Customer Equipment | ||
| Customer Portal |
Enterprise (0 vs 1)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Multi-Site Module Support |
Extensibility (0 vs 3)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Studio App Builder | ||
| Studio App Marketplace | ||
| UpKeep Studio |
Fleet Management (0 vs 5)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Digital Vehicle Inspections | ||
| UpKeep Fleet | ||
| VIN Lookup | ||
| Vehicle History | ||
| Vehicle Telematics Integration |
Forms (1 vs 0)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Custom Forms |
Implementation (1 vs 0)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Data Migration |
Integration (1 vs 0)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| QuickBooks Integration |
Integrations (0 vs 3)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| API Access | ||
| Business Integrations | ||
| Custom Integrations |
Inventory (2 vs 3)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Inventory Management | ||
| Inventory Tracking | ||
| Multi-Location Inventory Tracking | ||
| Multiple Inventory Lines | ||
| Parts & Inventory Management |
IoT (0 vs 8)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| 4G LTE Cellular Gateway | ||
| Current Sensors | ||
| Humidity Sensors | ||
| IoT Sensors | ||
| Temperature Sensors | ||
| UpKeep Edge | ||
| Vibration Sensors | ||
| Water Detection |
Job Management (2 vs 0)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Job Management | ||
| Mobile Job Manager |
Maintenance (0 vs 1)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Preventive Maintenance Scheduling |
Mobile (2 vs 2)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Mobile App | ||
| Mobile Offline Mode | ||
| Mobile-First CMMS | ||
| Offline Access |
Navigation (1 vs 0)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Routing |
Notifications (0 vs 3)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Daily Email Digest | ||
| Email Notifications | ||
| Push Notifications |
Operations (0 vs 17)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Barcode Scanning | ||
| Custom Work Order Categories | ||
| Custom Work Order Statuses | ||
| Data Importing | ||
| External Request Portal | ||
| File Upload | ||
| Internal Work Requests | ||
| Maintenance Checklists | ||
| Maintenance Services Marketplace | ||
| Meter Reading Software | ||
| Purchase Order Management | ||
| QR Codes | ||
| Request Management | ||
| Teams | ||
| Time & Labor Tracking |
Payments (2 vs 0)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Online Payments | ||
| Payment Processing |
Reporting (5 vs 8)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Analytics & Reporting | ||
| Asset Downtime Reports | ||
| Custom Dashboards | ||
| Custom Reporting | ||
| Customer Reporting | ||
| Equipment Reliability Reports | ||
| Financial Reporting | ||
| Itemized Time Reporting | ||
| Parts Consumption Reports | ||
| Requests Analysis | ||
| Staff Productivity Reporting | ||
| Timesheets | ||
| User Login Reports |
Safety (0 vs 4)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| AI-Powered CAPAs | ||
| Safety Event Reporting | ||
| UpKeep EHS | ||
| Voice-to-Text Reporting |
Scheduling (4 vs 0)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Drag and Drop Calendar | ||
| Online Booking | ||
| Recurring Jobs | ||
| Scheduling & Dispatch |
Security (0 vs 3)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Custom Roles | ||
| Enterprise Security | ||
| SSO & Custom Roles |
Support (4 vs 0)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Live Chat Support | ||
| Personalized Onboarding | ||
| Success Coaches | ||
| Toll-Free Phone Support |
Tracking (2 vs 0)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| GPS Tracking | ||
| Live Mapping and Map View |
Training (3 vs 2)
| Feature | mHelpDesk | UpKeep |
|---|---|---|
| Best Practices Training | ||
| Certification Tracking | ||
| Learning Management Software | ||
| Live Webinars | ||
| Video Library |
Unique Features
Only in mHelpDesk (44)
Automated Customer Notifications
Workflow Management
Billing & Invoicing
Estimates and Quotes
Mobile Estimates
Customer Communication
Real-Time Communication
Staff Communication
Text Message Dispatching
Community Forum
Customer Database (CRM)
Lead Management (CRM)
Customer Equipment
Customer Portal
Custom Forms
Data Migration
QuickBooks Integration
Inventory Tracking
Multi-Location Inventory Tracking
Job Management
+ 24 more unique features
Only in UpKeep (84)
Nova AI
Photo-to-Parts Creation
Smart Checklist Builder
Smart Data Cleanup
Smart Scheduler
Work Order Activity Summaries
Asset Check In/Check Out
Asset Lifecycle Tracking
Asset Management
Custom Asset Statuses
Custom Fields for Assets
Depreciation Tracking
Equipment Downtime Tracking
Location Management
Reliability & Downtime Tracking
Warranty Tracking
Workflow Automation
Full Auditability
OSHA Compliance Logging
Signature Capture
+ 64 more unique features
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