mHelpDesk vs ServiceTitan
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
mHelpDesk offers fewer features (44 vs 113) and more integrations (9 vs 7). Both start at Contact Sales. mHelpDesk has 40 unique features while ServiceTitan has 109 unique features, with 4 features in common.
| mHelpDesk | ServiceTitan | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 44 | 113 |
| AI-Powered Features | 0 | 4 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 0 | 3 |
| Integrations | 9 | 7 |
| Shared Features | 4 | |
| Shared Integrations | 0 | |
| Data Quality | 60% | 73% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Atlas: AI Assistant | ||
| Titan Intelligence |
Accounting (0 vs 10)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| AR/AP Management | ||
| Accounting | ||
| Accounts Payable | ||
| Invoicing | ||
| Job Costing | ||
| Multi-Party Billing | ||
| Procure-to-Pay | ||
| Progress Billing | ||
| Three-Way Matching | ||
| Transaction Hub |
Automation (2 vs 2)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Automated Alerts | ||
| Automated Customer Notifications | ||
| Automated Form Triggers | ||
| Workflow Management |
Billing (3 vs 0)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Billing & Invoicing | ||
| Estimates and Quotes | ||
| Mobile Estimates |
Business Management (0 vs 3)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Aspire | ||
| Conduit | ||
| Multi-Tenant Management |
CRM (2 vs 4)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Atlas CRM | ||
| Customer Database (CRM) | ||
| Customer History | ||
| Customer Relationship Management | ||
| Deal Tracking | ||
| Lead Management (CRM) |
Communication (4 vs 4)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Automated SMS | ||
| Call Recording | ||
| Contact Center Pro | ||
| Customer Communication | ||
| Real-Time Communication | ||
| Staff Communication | ||
| Text Message Dispatching | ||
| Two Way SMS |
Community (1 vs 0)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Community Forum |
Customer Experience (0 vs 4)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Client Portal | ||
| Customer Portal | ||
| Online Estimates & Proposals | ||
| Self-Service |
Customer Management (2 vs 0)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Customer Equipment | ||
| Customer Portal |
Dispatch & Scheduling (0 vs 5)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Dispatch | ||
| Dispatch Pro | ||
| Schedule Assistant | ||
| Scheduling | ||
| Scheduling Pro |
Field Operations (0 vs 17)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Automated Checklists | ||
| Conditional Logic Forms | ||
| Crew Management | ||
| Daily Logs | ||
| Equipment Scanning | ||
| Field Application | ||
| Field Findings | ||
| Field Pro | ||
| FieldRoutes | ||
| Fleet Pro | ||
| Forms | ||
| GPS Tracking | ||
| Optimized Routing | ||
| Real-time Technician Tracking | ||
| Service Tasking |
Forms (1 vs 0)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Custom Forms |
Front Office (0 vs 3)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Call Booking | ||
| Job Booking | ||
| Online Booking |
HR & Payroll (0 vs 7)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Automated Commission Tracking | ||
| Automated Timesheets | ||
| Commission Tracking | ||
| Office Timesheets | ||
| Payroll Management | ||
| Prevailing Wages | ||
| Timekeeping |
Implementation (1 vs 0)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Data Migration |
Integration (1 vs 0)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| QuickBooks Integration |
Integrations (0 vs 4)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| API | ||
| Accounting APIs | ||
| Accounting Integrations | ||
| Partner Integrations |
Inventory (2 vs 0)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Inventory Tracking | ||
| Multi-Location Inventory Tracking |
Inventory Management (0 vs 6)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Inventory App | ||
| Materials Tracking | ||
| Purchase Orders & Inventory | ||
| Purchasing | ||
| Purchasing & Inventory | ||
| Truck Replenishment |
Job Management (2 vs 0)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Job Management | ||
| Mobile Job Manager |
Marketing (0 vs 4)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Adaptive Marketing | ||
| Atlas Marketing | ||
| Marketing | ||
| Marketing Pro |
Mobile (2 vs 0)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Mobile App | ||
| Offline Access |
Navigation (1 vs 0)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Routing |
Payment Processing (0 vs 4)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Financing | ||
| Integrated Financing | ||
| Online Bill Pay | ||
| Payments |
Payments (2 vs 0)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Online Payments | ||
| Payment Processing |
Project Management (0 vs 8)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Adjustable Capability Planning | ||
| Change Orders | ||
| Document Management | ||
| Job History | ||
| Project Financials | ||
| Project Management | ||
| Project Tracking | ||
| RFIs & Change Orders |
Reporting (5 vs 0)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Custom Reporting | ||
| Customer Reporting | ||
| Financial Reporting | ||
| Staff Productivity Reporting | ||
| Timesheets |
Reporting & Analytics (0 vs 7)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Advanced Reporting | ||
| Automated Custom Reports | ||
| Customizable Dashboards | ||
| Dashboards & Reports | ||
| Reporting | ||
| Sales Insights & Reporting | ||
| Work in Progress Reporting |
Sales (0 vs 13)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Client Specific Pricing | ||
| Customizable Memberships | ||
| Estimates | ||
| Field Estimates | ||
| Leads | ||
| Mobile Estimates | ||
| Pipeline Management | ||
| Pricebook | ||
| Pricebook Pro | ||
| Professional Presentation | ||
| Proposals | ||
| Quotes & Proposals | ||
| Sales Pro |
Sales Automation (0 vs 1)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Sales Plays |
Sales Intelligence (0 vs 1)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Convex |
Scheduling (4 vs 0)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Drag and Drop Calendar | ||
| Online Booking | ||
| Recurring Jobs | ||
| Scheduling & Dispatch |
Service Management (0 vs 4)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Equipment History | ||
| Equipment Management | ||
| Service Agreements | ||
| Work Order Management |
Support (4 vs 0)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Live Chat Support | ||
| Personalized Onboarding | ||
| Success Coaches | ||
| Toll-Free Phone Support |
Tracking (2 vs 0)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| GPS Tracking | ||
| Live Mapping and Map View |
Training (3 vs 0)
| Feature | mHelpDesk | ServiceTitan |
|---|---|---|
| Best Practices Training | ||
| Live Webinars | ||
| Video Library |
Unique Features
Only in mHelpDesk (40)
Automated Customer Notifications
Workflow Management
Billing & Invoicing
Estimates and Quotes
Customer Communication
Real-Time Communication
Staff Communication
Text Message Dispatching
Community Forum
Customer Database (CRM)
Lead Management (CRM)
Customer Equipment
Custom Forms
Data Migration
QuickBooks Integration
Inventory Tracking
Multi-Location Inventory Tracking
Job Management
Mobile Job Manager
Mobile App
+ 20 more unique features
Only in ServiceTitan (109)
Accounting
Accounts Payable
AR/AP Management
Invoicing
Job Costing
Multi-Party Billing
Procure-to-Pay
Progress Billing
Three-Way Matching
Transaction Hub
Atlas: AI Assistant
Titan Intelligence
Automated Alerts
Automated Form Triggers
Aspire
Conduit
Multi-Tenant Management
Automated SMS
Call Recording
Contact Center Pro
+ 89 more unique features
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