Matrix42 vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Matrix42 offers fewer features (19 vs 98) and fewer integrations (0 vs 4). Starting price: Matrix42 at Contact Sales vs Vivantio at $49/mo. Matrix42 has 18 unique features while Vivantio has 97 unique features, with 1 features in common.
| Matrix42 | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 19 | 98 |
| AI-Powered Features | 2 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 1 |
| Integrations | 0 | 4 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 90% |
Feature Comparison by Category
AI (1 vs 7)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor | ||
| AI-Powered Service Management |
Asset Management (2 vs 10)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| IT Asset Management | ||
| Impact Maps | ||
| Intelligence Software Asset Management |
Automation (2 vs 12)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Intelligent Automation | ||
| Note Templates | ||
| Process Automation | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Cloud (1 vs 0)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| Multi-Cloud Deployment |
Cloud Management (1 vs 0)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| SaaS Management |
Communication (0 vs 5)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Compliance (1 vs 0)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| Cost and Compliance Management |
Configuration (0 vs 3)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Core (1 vs 0)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| Service Management |
Customer Portal (0 vs 11)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Endpoint Management (1 vs 0)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| Unified Endpoint Management |
Feedback (0 vs 3)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Implementation (1 vs 0)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| Quick Onboarding |
Integrations (1 vs 0)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| Marketplace |
Knowledge Base (0 vs 10)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Operations (1 vs 0)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| Operational Agility |
Reporting (0 vs 14)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (2 vs 1)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| Endpoint Data Protection | ||
| Identity Governance and Administration | ||
| Multiple IdP |
Service Delivery (1 vs 0)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| Service Catalog |
Support (2 vs 0)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| European Hosting and Support | ||
| Remote Assistance |
Task Management (0 vs 1)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| Configurable Ticket Types |
User Experience (1 vs 0)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| End User Experience Optimization |
Vendor Management (0 vs 1)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | Matrix42 | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Matrix42 (18)
AI-Powered Service Management
Intelligence Software Asset Management
IT Asset Management
Intelligent Automation
Process Automation
Multi-Cloud Deployment
SaaS Management
Cost and Compliance Management
Service Management
Unified Endpoint Management
Quick Onboarding
Marketplace
Operational Agility
Endpoint Data Protection
Identity Governance and Administration
European Hosting and Support
Remote Assistance
End User Experience Optimization
Only in Vivantio (97)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 77 more unique features
Want to build your own alternative to Matrix42 or Vivantio?
Analyze it with Reap