Marchex vs Responsive
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Marchex offers fewer features (39 vs 73) and fewer integrations (4 vs 6). Both start at Contact Sales. Marchex has 39 unique features while Responsive has 73 unique features, with 0 features in common.
| Marchex | Responsive | |
|---|---|---|
| Category | Sales Engagement | Sales Engagement |
| Total Features | 39 | 73 |
| AI-Powered Features | 31 | 14 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 0 | 4 |
| Integrations | 4 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 60% | 90% |
Feature Comparison by Category
AI (0 vs 11)
| Feature | Marchex | Responsive |
|---|---|---|
| AI Agent Studio | ||
| AI-powered Content Generation | ||
| AI-powered Editing | ||
| Analysis Agent | ||
| Ask | ||
| Collaborator Recommendations | ||
| Executive Summary Agent | ||
| Fit Analysis Agent | ||
| Omnichannel Answering Agent | ||
| Responsive AI Agents | ||
| Smart Search |
AI Analytics (6 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Conversation Intelligence | ||
| Conversation Trend Analysis | ||
| Customer Intent Analysis | ||
| Multi-Conversation Type Analysis | ||
| Sentiment Analysis | ||
| Speech Analytics |
Administration (0 vs 8)
| Feature | Marchex | Responsive |
|---|---|---|
| Admin and Reporting | ||
| Automated Account Provisioning | ||
| Business Units | ||
| Custom User Roles | ||
| Customer Email Domain | ||
| Sandbox | ||
| System Admin Fallback | ||
| User Merge |
Alerts & Notifications (3 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Missed Opportunity Alerts | ||
| Real-Time Alerts | ||
| Reputation Alerts |
Analysis (0 vs 3)
| Feature | Marchex | Responsive |
|---|---|---|
| Requirements Analysis | ||
| Survey for Fit Analysis | ||
| TRACE Score |
Analytics (0 vs 1)
| Feature | Marchex | Responsive |
|---|---|---|
| BI Tools |
Attribution & Tracking (3 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Call Tracking & Attribution | ||
| Campaign Attribution | ||
| Text Attribution |
Automation (1 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Workflow Automation |
Benchmarking (1 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Industry-Specific Benchmarking |
Call Tracking (1 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Callcap |
Collaboration (0 vs 2)
| Feature | Marchex | Responsive |
|---|---|---|
| Collaboration Tools | ||
| User Management & Collaboration |
Communication (2 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Business Text Messaging (Marchex Sonar) | ||
| Personalized SMS Campaigns |
Content Management (0 vs 5)
| Feature | Marchex | Responsive |
|---|---|---|
| Content Library | ||
| Intake Request Lookup | ||
| Library Management | ||
| LookUp | ||
| Templates & Export |
Core Platform (1 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Platform Overview |
Data Integration (1 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Bring Your Own Conversations |
Data Management (0 vs 5)
| Feature | Marchex | Responsive |
|---|---|---|
| Data Egress | ||
| Data Feed | ||
| Data Retention Policies | ||
| Scheduled Backups | ||
| Standard Data Migration |
Developer (0 vs 1)
| Feature | Marchex | Responsive |
|---|---|---|
| Developer Tools |
Document Management (0 vs 1)
| Feature | Marchex | Responsive |
|---|---|---|
| eSignature |
Healthcare Analytics (1 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Patient Engagement Analysis |
Infrastructure (0 vs 2)
| Feature | Marchex | Responsive |
|---|---|---|
| Cloud Hosting Options | ||
| GovCloud/Dedicated Cloud Options |
Integration (3 vs 9)
| Feature | Marchex | Responsive |
|---|---|---|
| API & Webhooks | ||
| API Connector | ||
| Ad Platform Integrations | ||
| CRM & CDP Integration | ||
| CRM Integration | ||
| Cloud Storage Integration | ||
| Directory Integrations | ||
| External Data Sources | ||
| Integration Connectors | ||
| Premium Connectors | ||
| Slack & Teams Integration | ||
| Support Desk Integration |
Lead Management (1 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Lead Quality Analysis |
Localization (0 vs 2)
| Feature | Marchex | Responsive |
|---|---|---|
| Content Translation | ||
| Multilingual UI |
Marketing (2 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Marketing Automation Optimization | ||
| Marketing Edge |
Operations (2 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Operational Efficiency Analysis | ||
| Response Time Tracking |
Performance Management (3 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Agent Performance Analysis | ||
| Real-Time Coaching | ||
| Staff Performance Evaluation |
Project Management (0 vs 2)
| Feature | Marchex | Responsive |
|---|---|---|
| Guided Projects | ||
| Response Projects |
Reporting (1 vs 4)
| Feature | Marchex | Responsive |
|---|---|---|
| Call Summaries | ||
| Custom Report Builder | ||
| Event Reporting | ||
| Executive Dashboard | ||
| Standard Reports |
Reporting & Analytics (5 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| CSAT Scoring | ||
| Call Analytics | ||
| Conversion Rate Tracking | ||
| Daily Operations Dashboard | ||
| KPI Tracking |
Sales (0 vs 1)
| Feature | Marchex | Responsive |
|---|---|---|
| Sales Enablement Tools |
Sales Analytics (2 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Appointment Rate Tracking | ||
| Tour-to-Lease Conversion Tracking |
Security (0 vs 8)
| Feature | Marchex | Responsive |
|---|---|---|
| 256-bit Encryption | ||
| Customer Managed Encryption Key | ||
| Domain Validation | ||
| Multi-factor Authentication | ||
| SAML-based SSO | ||
| SOC 2 Type 2 Compliance | ||
| Single Sign-on (SSO) | ||
| Trust Center |
Services (0 vs 1)
| Feature | Marchex | Responsive |
|---|---|---|
| Professional Services |
Support (0 vs 7)
| Feature | Marchex | Responsive |
|---|---|---|
| Help & Learning Content | ||
| Premium Onboarding | ||
| Premium Support | ||
| Responsive Academy | ||
| Responsive Community | ||
| Standard Support Package | ||
| Web-based Ticketing |
Unique Features
Only in Marchex (39)
Conversation Intelligence
Conversation Trend Analysis
Customer Intent Analysis
Multi-Conversation Type Analysis
Sentiment Analysis
Speech Analytics
Missed Opportunity Alerts
Real-Time Alerts
Reputation Alerts
Call Tracking & Attribution
Campaign Attribution
Text Attribution
Workflow Automation
Industry-Specific Benchmarking
Callcap
Business Text Messaging (Marchex Sonar)
Personalized SMS Campaigns
Platform Overview
Bring Your Own Conversations
Patient Engagement Analysis
+ 19 more unique features
Only in Responsive (73)
Admin and Reporting
Automated Account Provisioning
Business Units
Custom User Roles
Customer Email Domain
Sandbox
System Admin Fallback
User Merge
AI Agent Studio
AI-powered Content Generation
AI-powered Editing
Analysis Agent
Ask
Collaborator Recommendations
Executive Summary Agent
Fit Analysis Agent
Omnichannel Answering Agent
Responsive AI Agents
Smart Search
Requirements Analysis
+ 53 more unique features
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