Zoho ManageEngine ServiceDesk Plus vs SwipedOn
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Zoho ManageEngine ServiceDesk Plus offers fewer features (47 vs 71) and fewer integrations (3 vs 6). Starting price: Zoho ManageEngine ServiceDesk Plus at Contact Sales vs SwipedOn at $3/mo. Zoho ManageEngine ServiceDesk Plus has 47 unique features while SwipedOn has 71 unique features, with 0 features in common.
| Zoho ManageEngine ServiceDesk Plus | SwipedOn | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 71 |
| AI-Powered Features | 9 | 0 |
| Starting Price | Contact Sales | $3/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 3 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI/Analytics (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Predictive Intelligence | ||
| Sentiment Analysis |
AI/Automation (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Intelligent Ticket Triage | ||
| Virtual Support Agent (Zia) |
AI/Content Generation (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Reply Assist |
AI/Integration (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Microsoft Copilot Integration | ||
| OpenAI ChatGPT Integration |
AI/Knowledge Management (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Knowledge Discovery |
AddOns (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Catering AddOn |
Administration (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Customizable Roles and Permissions |
Analytics (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Custom Reports | ||
| Reporting and Live Dashboards |
Asset Management (8 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Asset Inventory Reports and Analytics | ||
| Asset Loans | ||
| CMDB (Configuration Management Database) | ||
| IT Asset Management (ITAM) | ||
| Multi-Modal Asset Discovery | ||
| Purchase and Contracts Management | ||
| Software Asset Management | ||
| Visual Asset Lifecycle Builder |
Automation (5 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Auto Sign Out | ||
| Auto-Approvals | ||
| No-Code Ticket Handling Automation | ||
| Rule-Based Action Engine | ||
| Visual Ticket Lifecycle Builder | ||
| Zero-Touch Service Orchestration |
Compliance (1 vs 3)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Digital Agreements | ||
| Digital Signature Capture | ||
| ITIL Certification | ||
| Third-party Certifications |
Configuration (4 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Custom Configurations | ||
| Customizable Ticket Templates | ||
| Low-Code Custom Forms | ||
| Low-Code Custom Modules | ||
| Multiple Devices Per Location | ||
| Multiple Printers Per Location |
Core (3 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Enterprise Service Management | ||
| Incident Management | ||
| Service Desk |
Customization (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Customizable Branding | ||
| Multiple Question Formats |
Dashboard (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Cloud-based Web Dashboard |
Deliveries (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Deliveries AddOn |
Deployment (3 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Cloud Deployment | ||
| Deployment Migration | ||
| On-Premises Deployment |
Employee Management (0 vs 13)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Archive Employees | ||
| Auto Sign In & Out | ||
| Custom Screening Questions | ||
| Custom Sign Out Messages | ||
| Digital In Out Board | ||
| Employee Bulk Upload | ||
| Employee Profile Fields | ||
| Employee Sign In | ||
| Manual Sign In/Out | ||
| Office Roaming and Remote Working | ||
| QR Code Sign In | ||
| SwipedOn Pocket | ||
| iPad or Tablet Sign In |
Enterprise Features (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Multi-Instance Model |
Integration (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Email to Ticket Conversion | ||
| Native ManageEngine Integrations |
Integrations (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Directory Integrations | ||
| Slack & Teams Notifications |
Knowledge Management (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Knowledge Base |
Localization (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Language Selection |
Multi-location Management (0 vs 3)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Location Groups | ||
| Location Specific Settings | ||
| Multi-location Dashboard |
Notifications (0 vs 5)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Host Notifications | ||
| Notifications | ||
| Resource Check In Reminders | ||
| SMS Notifications | ||
| Sign In/Out Reminders |
Privacy (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Data Anonymization |
Project Management (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| IT Project Management |
Reliability (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Offline Sign In |
Reporting (0 vs 4)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Data Export | ||
| Detailed Visitor Information | ||
| Real-time Visitor Log | ||
| Resource Insights |
Resource Management (0 vs 6)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Booking Settings | ||
| Desk Booking | ||
| Desk and Resource Booking | ||
| Interactive Maps | ||
| QR Scan Booking | ||
| Resource Features |
Safety (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Evacuation Mode | ||
| Health and Safety |
Security (1 vs 7)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Data Hosting Options | ||
| Location Verification | ||
| Multi-Factor Authentication | ||
| Privacy-First Design | ||
| Secure Cloud Storage | ||
| Security and Compliance | ||
| Verification Photos | ||
| Visitor Approvals |
Service Management (5 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Change Management | ||
| Change and Release Workflow Builders | ||
| Problem Management | ||
| Release Management | ||
| SLA Management and Escalations |
Support (0 vs 4)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| 24/5 Live Chat Support | ||
| Bespoke Onboarding and Implementation | ||
| Customer Success Onboarding | ||
| Dedicated Account Manager |
User Experience (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Mobile App | ||
| Self-Service Portal |
Visitor Management (0 vs 10)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Contractor Management | ||
| Custom Visitor Categories | ||
| Document Upload | ||
| ID Badge Printing | ||
| Multiple Sign In Options | ||
| Photo Capture | ||
| Preregistration & Invites | ||
| Remembered Visitors | ||
| Visitor Preboarding | ||
| Visitor Sign In |
Unique Features
Only in Zoho ManageEngine ServiceDesk Plus (47)
Predictive Intelligence
Sentiment Analysis
Intelligent Ticket Triage
Virtual Support Agent (Zia)
Reply Assist
Microsoft Copilot Integration
OpenAI ChatGPT Integration
Knowledge Discovery
Custom Reports
Reporting and Live Dashboards
Asset Inventory Reports and Analytics
Asset Loans
CMDB (Configuration Management Database)
IT Asset Management (ITAM)
Multi-Modal Asset Discovery
Purchase and Contracts Management
Software Asset Management
Visual Asset Lifecycle Builder
Auto-Approvals
No-Code Ticket Handling Automation
+ 27 more unique features
Only in SwipedOn (71)
Catering AddOn
Customizable Roles and Permissions
Auto Sign Out
Digital Agreements
Digital Signature Capture
Third-party Certifications
Multiple Devices Per Location
Multiple Printers Per Location
Customizable Branding
Multiple Question Formats
Cloud-based Web Dashboard
Deliveries AddOn
Archive Employees
Auto Sign In & Out
Custom Screening Questions
Custom Sign Out Messages
Digital In Out Board
Employee Bulk Upload
Employee Profile Fields
Employee Sign In
+ 51 more unique features
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