Zoho ManageEngine ServiceDesk Plus vs Re:amaze
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Zoho ManageEngine ServiceDesk Plus offers the same number of features (47 vs 47) and fewer integrations (3 vs 11). Starting price: Zoho ManageEngine ServiceDesk Plus at Contact Sales vs Re:amaze at $29/mo. Zoho ManageEngine ServiceDesk Plus has 46 unique features while Re:amaze has 46 unique features, with 1 features in common.
| Zoho ManageEngine ServiceDesk Plus | Re:amaze | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 47 |
| AI-Powered Features | 9 | 9 |
| Starting Price | Contact Sales | $29/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 3 | 11 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 85% |
Feature Comparison by Category
AI (0 vs 5)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| Sentiment Analysis |
AI/Analytics (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Predictive Intelligence | ||
| Sentiment Analysis |
AI/Automation (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Intelligent Ticket Triage | ||
| Virtual Support Agent (Zia) |
AI/Content Generation (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Reply Assist |
AI/Integration (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Microsoft Copilot Integration | ||
| OpenAI ChatGPT Integration |
AI/Knowledge Management (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Knowledge Discovery |
Analytics (2 vs 7)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Custom Reports | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Reporting | ||
| Reporting and Live Dashboards | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting |
Asset Management (8 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Asset Inventory Reports and Analytics | ||
| Asset Loans | ||
| CMDB (Configuration Management Database) | ||
| IT Asset Management (ITAM) | ||
| Multi-Modal Asset Discovery | ||
| Purchase and Contracts Management | ||
| Software Asset Management | ||
| Visual Asset Lifecycle Builder |
Automation (5 vs 6)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Auto-Approvals | ||
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| No-Code Ticket Handling Automation | ||
| Order Bot | ||
| Rule-Based Action Engine | ||
| Visual Ticket Lifecycle Builder | ||
| Welcome Bot | ||
| Workflows | ||
| Zero-Touch Service Orchestration |
Collaboration (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Team Presence |
Communication (0 vs 5)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Classic Chat Mode | ||
| Live Chat | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Compliance (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| ITIL Certification |
Configuration (4 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Custom Configurations | ||
| Customizable Ticket Templates | ||
| Low-Code Custom Forms | ||
| Low-Code Custom Modules |
Core (3 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Enterprise Service Management | ||
| Incident Management | ||
| Service Desk |
Core Platform (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Shared Inbox |
Customization (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Custom Hosted Domain | ||
| Customizable Email Appearance |
Deployment (3 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Cloud Deployment | ||
| Deployment Migration | ||
| On-Premises Deployment |
Enterprise Features (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Multi-Instance Model |
Forms (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Contact Forms |
Integration (2 vs 3)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Email Integration | ||
| Email to Ticket Conversion | ||
| Native ManageEngine Integrations | ||
| Social Media Channels | ||
| Website Integration |
Knowledge Base (0 vs 4)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Knowledge Management (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Knowledge Base |
Marketing (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Push Campaigns |
Mobile (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Mobile Apps |
Monitoring (0 vs 4)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Organization (0 vs 3)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Productivity (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Quick Answers |
Project Management (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| IT Project Management |
Scheduling (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Office Hours |
Security (1 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Privacy-First Design | ||
| Role Permissions |
Service Management (5 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Change Management | ||
| Change and Release Workflow Builders | ||
| Problem Management | ||
| Release Management | ||
| SLA Management and Escalations |
User Experience (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Re:amaze |
|---|---|---|
| Mobile App | ||
| Self-Service Portal |
Unique Features
Only in Zoho ManageEngine ServiceDesk Plus (46)
Predictive Intelligence
Intelligent Ticket Triage
Virtual Support Agent (Zia)
Reply Assist
Microsoft Copilot Integration
OpenAI ChatGPT Integration
Knowledge Discovery
Custom Reports
Reporting and Live Dashboards
Asset Inventory Reports and Analytics
Asset Loans
CMDB (Configuration Management Database)
IT Asset Management (ITAM)
Multi-Modal Asset Discovery
Purchase and Contracts Management
Software Asset Management
Visual Asset Lifecycle Builder
Auto-Approvals
No-Code Ticket Handling Automation
Rule-Based Action Engine
+ 26 more unique features
Only in Re:amaze (46)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
Live Chat
+ 26 more unique features
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