Zoho ManageEngine ServiceDesk Plus vs Razuna
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Zoho ManageEngine ServiceDesk Plus offers fewer features (47 vs 71) and fewer integrations (3 vs 6). Starting price: Zoho ManageEngine ServiceDesk Plus at Contact Sales vs Razuna at $99/mo. Zoho ManageEngine ServiceDesk Plus has 47 unique features while Razuna has 71 unique features, with 0 features in common.
| Zoho ManageEngine ServiceDesk Plus | Razuna | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 71 |
| AI-Powered Features | 9 | 10 |
| Starting Price | Contact Sales | $99/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 3 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI & Automation (0 vs 6)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Advanced Document AI | ||
| Advanced Image AI | ||
| Auto-Tagging | ||
| Automatic Metadata Extraction | ||
| Brand & Logo Detection | ||
| Image Recognition |
AI/Analytics (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Predictive Intelligence | ||
| Sentiment Analysis |
AI/Automation (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Intelligent Ticket Triage | ||
| Virtual Support Agent (Zia) |
AI/Content Generation (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Reply Assist |
AI/Integration (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Microsoft Copilot Integration | ||
| OpenAI ChatGPT Integration |
AI/Knowledge Management (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Knowledge Discovery |
Administration (0 vs 4)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Advanced User Management | ||
| Co-Administrators | ||
| Multi-Tenant Capabilities | ||
| Users & Groups |
Analytics (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Custom Reports | ||
| Reporting and Live Dashboards |
Asset Management (8 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Asset Inventory Reports and Analytics | ||
| Asset Loans | ||
| CMDB (Configuration Management Database) | ||
| IT Asset Management (ITAM) | ||
| Multi-Modal Asset Discovery | ||
| Purchase and Contracts Management | ||
| Software Asset Management | ||
| Visual Asset Lifecycle Builder |
Automation (5 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Auto-Approvals | ||
| No-Code Ticket Handling Automation | ||
| Rule-Based Action Engine | ||
| Visual Ticket Lifecycle Builder | ||
| Zero-Touch Service Orchestration |
Collaboration (0 vs 6)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Approval Workflows | ||
| Comments & Annotations | ||
| Guest Upload & Approval | ||
| Team Collaboration | ||
| Upload Links | ||
| Workspaces |
Compliance (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| ITIL Certification |
Configuration (4 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Custom Configurations | ||
| Customizable Ticket Templates | ||
| Low-Code Custom Forms | ||
| Low-Code Custom Modules |
Core (3 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Enterprise Service Management | ||
| Incident Management | ||
| Service Desk |
Customization (0 vs 4)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Dedicated Appliances | ||
| On-Premise Deployment | ||
| White Label Options | ||
| Worldwide Server Location |
Deployment (3 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Cloud Deployment | ||
| Deployment Migration | ||
| On-Premises Deployment |
Editing (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Online Image Editor |
Enterprise Features (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Multi-Instance Model |
File Management (0 vs 8)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Automatic Preview Generation | ||
| Bulk Upload | ||
| Collect+ Web Extension | ||
| Drag & Drop Upload | ||
| Fast Transfer | ||
| File Renditions | ||
| Folder Synchronization | ||
| Multiple File Format Support |
Integration (2 vs 9)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Canto Migration | ||
| Dropbox Integration | ||
| Email Import | ||
| Email to Ticket Conversion | ||
| Embed Files | ||
| Native ManageEngine Integrations | ||
| REST API | ||
| Raycast Extension | ||
| Razuna Desktop App | ||
| S3 Integration | ||
| Zapier Integration |
Knowledge Management (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Knowledge Base |
Organization (0 vs 6)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Collections | ||
| Custom Fields | ||
| Favorites | ||
| Sorting | ||
| Tags & Labels | ||
| Views (Saved Searches) |
Performance (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Cloudflare Acceleration | ||
| Worldwide CDN |
Project Management (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| IT Project Management |
Search & Discovery (0 vs 6)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| AI-Powered Search | ||
| Conversational Search | ||
| Full-Text Search | ||
| Semantic Search | ||
| Similar Image Search | ||
| Smart Filters |
Security (1 vs 9)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Bank-Level Encryption | ||
| Daily Backups | ||
| GDPR-Compliant Hosting | ||
| Granular Access Controls | ||
| HIPAA-Compliant Hosting | ||
| OAuth Integration | ||
| Privacy-First Design | ||
| SSO / SAML Integration | ||
| Two-Factor Authentication | ||
| Usage Rights Tracking |
Service Management (5 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Change Management | ||
| Change and Release Workflow Builders | ||
| Problem Management | ||
| Release Management | ||
| SLA Management and Escalations |
Services (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Custom Development |
Sharing (0 vs 4)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Branded Portals | ||
| Customized Download Options | ||
| Shareable File Links | ||
| Shareable Folder Links |
Support (0 vs 3)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Dedicated Account Manager | ||
| Dedicated Support | ||
| Unlimited Training |
User Experience (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Mobile App | ||
| Self-Service Portal |
Version Control (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | Razuna |
|---|---|---|
| Automatic Versioning | ||
| Version Control |
Unique Features
Only in Zoho ManageEngine ServiceDesk Plus (47)
Predictive Intelligence
Sentiment Analysis
Intelligent Ticket Triage
Virtual Support Agent (Zia)
Reply Assist
Microsoft Copilot Integration
OpenAI ChatGPT Integration
Knowledge Discovery
Custom Reports
Reporting and Live Dashboards
Asset Inventory Reports and Analytics
Asset Loans
CMDB (Configuration Management Database)
IT Asset Management (ITAM)
Multi-Modal Asset Discovery
Purchase and Contracts Management
Software Asset Management
Visual Asset Lifecycle Builder
Auto-Approvals
No-Code Ticket Handling Automation
+ 27 more unique features
Only in Razuna (71)
Advanced User Management
Co-Administrators
Multi-Tenant Capabilities
Users & Groups
Advanced Document AI
Advanced Image AI
Auto-Tagging
Automatic Metadata Extraction
Brand & Logo Detection
Image Recognition
Approval Workflows
Comments & Annotations
Guest Upload & Approval
Team Collaboration
Upload Links
Workspaces
Dedicated Appliances
On-Premise Deployment
White Label Options
Worldwide Server Location
+ 51 more unique features
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