ManageEngine vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ManageEngine offers fewer features (41 vs 98) and more integrations (25 vs 4). Starting price: ManageEngine at $50/mo vs Vivantio at $49/mo. ManageEngine has 40 unique features while Vivantio has 97 unique features, with 1 features in common.
| ManageEngine | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 41 | 98 |
| AI-Powered Features | 15 | 10 |
| Starting Price | $50/mo | $49/mo |
| Pricing Tiers | 4 | 1 |
| Integrations | 25 | 4 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 71% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Analytics (2 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Custom Reports | ||
| Report and Analytics |
Application Management (1 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Application Performance Management |
Asset Management (7 vs 10)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Automated Discovery | ||
| CMDB | ||
| Configuration Management | ||
| Contract Management | ||
| Customizable Asset Layout | ||
| IT Inventory Management |
Automation (2 vs 12)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Automated Workflows | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Automation | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Cloud Management (1 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Cloud Management |
Communication (0 vs 5)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Cost Management (1 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| IT Cost Management |
Customer Portal (0 vs 11)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Data Protection (1 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Backup and Disaster Recovery |
Developer (0 vs 2)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Device Management (2 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Mobile App Management | ||
| Mobile Device Management |
Feedback (0 vs 3)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Infrastructure Monitoring (1 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Server Monitoring |
Integration (1 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Email Ticketing Integration |
Knowledge Base (0 vs 10)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Monitoring (2 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Alert Management | ||
| Event Management |
Multi-Tenancy (1 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Multi-Tenancy Support |
Network Management (1 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Network Monitoring |
Planning (1 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Capacity Planning |
Procurement (1 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Vendor Management |
Remote Access (1 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Remote Desktop Management |
Reporting (0 vs 14)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (0 vs 1)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Multiple IdP |
Security Management (7 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Compliance Management | ||
| Endpoint DLP | ||
| IT Security Dashboard | ||
| Patch Management | ||
| Privileged Account Management | ||
| User Access Control | ||
| Vulnerability Management |
Service Management (8 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| AI-Powered Incident Resolution | ||
| Change Management | ||
| Helpdesk Ticketing | ||
| IT Service Management | ||
| Knowledge Management | ||
| Problem Management | ||
| SLA Management | ||
| Self-Service Portal |
Task Management (0 vs 1)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in ManageEngine (40)
Custom Reports
Report and Analytics
Application Performance Management
Asset Management
Automated Discovery
CMDB
Configuration Management
Contract Management
IT Inventory Management
License Management
Automated Workflows
Workflow Automation
Cloud Management
IT Cost Management
Backup and Disaster Recovery
Mobile App Management
Mobile Device Management
Server Monitoring
Email Ticketing Integration
Alert Management
+ 20 more unique features
Only in Vivantio (97)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 77 more unique features
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