Lofty vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Lofty offers fewer features (38 vs 51) and fewer integrations (0 vs 11). Starting price: Lofty at Contact Sales vs SugarCRM at $375/mo. Lofty has 38 unique features while SugarCRM has 51 unique features, with 0 features in common.
| Lofty | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 38 | 51 |
| AI-Powered Features | 11 | 7 |
| Starting Price | Contact Sales | $375/mo |
| Pricing Tiers | 4 | 10 |
| Integrations | 0 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
AI (2 vs 6)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Agentic AI Workflows | ||
| Chat & Chatbot | ||
| Generative AI | ||
| Intelligent Lead Prioritization | ||
| Lofty AI Copilot | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Smart Guides |
Administration (1 vs 0)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Customizable Org Structure |
Advertising (3 vs 0)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Ads by Zip Code | ||
| Ads for Your Sphere | ||
| Brand Advertising |
Analytics (1 vs 0)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Reporting |
Automation (1 vs 2)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Automation | ||
| Business Process Management | ||
| SugarBPM |
Branding (1 vs 0)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Agent Subdomains |
CRM (2 vs 0)
| Feature | Lofty | SugarCRM |
|---|---|---|
| AI-Powered CRM | ||
| Contact/Lead Limit |
Collaboration (0 vs 1)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Activity Streams |
Communication (3 vs 0)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Basic Dialer | ||
| Email/Mass Email/Auto Email | ||
| Text/Mass Text/Auto Text |
Core CRM (0 vs 4)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Customer Service (0 vs 8)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (1 vs 1)
| Feature | Lofty | SugarCRM |
|---|---|---|
| CRM Customization and Configuration | ||
| White Label |
Data (0 vs 1)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Data Enrichment |
Integration (0 vs 6)
| Feature | Lofty | SugarCRM |
|---|---|---|
| DocuSign Connector | ||
| G Suite Integration | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Slack Connector | ||
| Social CRM |
Integrations (1 vs 0)
| Feature | Lofty | SugarCRM |
|---|---|---|
| External Listing Widget |
Lead Generation (3 vs 0)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Buyer Lead Generation | ||
| Home Evaluation Page | ||
| Seller Lead Generation |
Lead Management (2 vs 0)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Advanced Lead Routing | ||
| Dynamic Lead Scoring |
Listings (1 vs 0)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Listing Tools |
Localization (0 vs 2)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (2 vs 6)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Landing Pages & Lead Forms | ||
| LoftyBlast | ||
| Marketing Automation | ||
| Nurture Campaigns | ||
| Webinars & Events |
Mobile (2 vs 2)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Mobile App | ||
| Mobile Apps | ||
| Mobile CRM Maps | ||
| Mobility |
Project Management (0 vs 1)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Project Management |
Reporting (0 vs 3)
| Feature | Lofty | SugarCRM |
|---|---|---|
| News Feeds | ||
| ROI Tracking | ||
| Reporting & Analytics |
Sales (0 vs 7)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Pipeline Management | ||
| Quote Management |
Security (1 vs 1)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Single Sign-On | ||
| Teams, Roles and Security |
Social Media (1 vs 0)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Social Studio |
Support (3 vs 0)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Customer Success Help Center | ||
| Dedicated Customer Success Rep | ||
| Phone & Chat Support |
Team (1 vs 0)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Team Management |
Tools (1 vs 0)
| Feature | Lofty | SugarCRM |
|---|---|---|
| CMA Tool |
Training (3 vs 0)
| Feature | Lofty | SugarCRM |
|---|---|---|
| 1:1 Onboarding & Training | ||
| LIVE Training Classes | ||
| LIVE Webinar Onboarding |
Website (2 vs 0)
| Feature | Lofty | SugarCRM |
|---|---|---|
| Fully Customizable Website | ||
| IDX Website |
Unique Features
Only in Lofty (38)
Customizable Org Structure
Ads by Zip Code
Ads for Your Sphere
Brand Advertising
Agentic AI Workflows
Lofty AI Copilot
Reporting
Automation
Agent Subdomains
Basic Dialer
Email/Mass Email/Auto Email
Text/Mass Text/Auto Text
AI-Powered CRM
Contact/Lead Limit
White Label
External Listing Widget
Buyer Lead Generation
Home Evaluation Page
Seller Lead Generation
Advanced Lead Routing
+ 18 more unique features
Only in SugarCRM (51)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 31 more unique features
Want to build your own alternative to Lofty or SugarCRM?
Analyze it with Reap