Lobbytrack vs SolarWinds Web Help Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Lobbytrack offers more features (50 vs 33) and fewer integrations (8 vs 10). Starting price: Lobbytrack at $50/mo vs SolarWinds Web Help Desk at Contact Sales. Lobbytrack has 49 unique features while SolarWinds Web Help Desk has 32 unique features, with 1 features in common.
| Lobbytrack | SolarWinds Web Help Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 50 | 33 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $50/mo | Contact Sales |
| Pricing Tiers | 4 | 1 |
| Integrations | 8 | 10 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 85% |
Feature Comparison by Category
Access Control (1 vs 0)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Deny Condition |
Applications (3 vs 0)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Employee App | ||
| Guard App | ||
| Lobby App (for reception) |
Asset Management (0 vs 8)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Asset Association with Tickets | ||
| Asset Discovery and Reporting | ||
| Asset Management | ||
| Hardware Asset Tracking | ||
| Purchase Order Tracking | ||
| Software Asset Tracking | ||
| User Asset Assignment | ||
| Warranty and Lease Tracking |
Automation (1 vs 5)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Approval Workflow Automation | ||
| Auto Sign Out | ||
| Email to Ticket Conversion | ||
| SLA Escalation | ||
| Ticket Assignment and Routing | ||
| Ticket Routing Rules |
Badge Management (4 vs 0)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Badge Designs by Visit Types | ||
| Badge Printing | ||
| Conditional Badge Elements | ||
| Pre-Designed Badge Templates |
Change Management (0 vs 2)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Change Advisory Board | ||
| Change Management |
Compliance (1 vs 0)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Visit Agreements |
Configuration (0 vs 2)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Color Coding and Sorting | ||
| SLA Configuration |
Core Functionality (2 vs 0)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Staff Sign In / Out | ||
| Visitor Sign In / Out |
Customization (3 vs 0)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Custom Branding | ||
| Fully Customizable Designer | ||
| Multiple Sign-In Flows |
Data Collection (3 vs 0)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Driver License Scanning | ||
| ID Documents Capture | ||
| Photo Capture |
Developer Tools (1 vs 0)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| API Access |
Emergency Management (1 vs 0)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Emergency Messaging & Evacuation Management |
HR & Payroll (1 vs 0)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Employee Sign-In / Attendance Tracking |
Incident Management (0 vs 2)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Incident Tracking | ||
| Parent-Child Ticket Relationships |
Integration (0 vs 5)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Active Directory Integration | ||
| ITOM Integration | ||
| LDAP Integration | ||
| Remote Support Integration | ||
| SolarWinds Network Management Integration |
Integrations (6 vs 0)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Access Control Integration | ||
| Active Directory Integration | ||
| Eventleaf Integration | ||
| Slack Notifications | ||
| Teams Notifications | ||
| Zapier Integration |
Knowledge Management (0 vs 2)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Knowledge Base Articles in Tickets | ||
| Knowledge Base Management |
Monitoring (1 vs 0)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Location Capacity |
Notifications (9 vs 1)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Email Notifications | ||
| Email and SMS Alerts | ||
| Host Notifications | ||
| Notify Reception | ||
| Notify Security | ||
| Notify Visitor | ||
| SMS Notifications | ||
| Visit Canceled | ||
| Visit Scheduled | ||
| Visitor Sign In Denied |
Operations (3 vs 0)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Pre-Register Guests | ||
| Queue Management | ||
| Visit Scheduling by Employees |
Platform Support (1 vs 0)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Android, iOS and Windows Apps |
Reporting (0 vs 2)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| SLA Monitoring by Status | ||
| SLA Reporting |
Resource Management (1 vs 0)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Meeting Rooms & Desk Booking |
Safety (2 vs 0)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Health Screening | ||
| Touchless Sign-In (QR Code) |
Security (4 vs 0)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Alert Security | ||
| Incident Management | ||
| Single Sign On (SSO) | ||
| Watch List Check |
Self-Service (0 vs 1)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Self-Service Resolution |
Support (2 vs 0)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Email and Phone Support | ||
| Priority Support 24/7 |
Task Management (0 vs 1)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Task Management |
Ticketing (0 vs 2)
| Feature | Lobbytrack | SolarWinds Web Help Desk |
|---|---|---|
| Central Ticketing System | ||
| Streamlined Ticketing Management |
Unique Features
Only in Lobbytrack (49)
Deny Condition
Employee App
Guard App
Lobby App (for reception)
Auto Sign Out
Badge Designs by Visit Types
Badge Printing
Conditional Badge Elements
Pre-Designed Badge Templates
Visit Agreements
Staff Sign In / Out
Visitor Sign In / Out
Custom Branding
Fully Customizable Designer
Multiple Sign-In Flows
Driver License Scanning
ID Documents Capture
Photo Capture
API Access
Emergency Messaging & Evacuation Management
+ 29 more unique features
Only in SolarWinds Web Help Desk (32)
Asset Association with Tickets
Asset Discovery and Reporting
Asset Management
Hardware Asset Tracking
Purchase Order Tracking
Software Asset Tracking
User Asset Assignment
Warranty and Lease Tracking
Approval Workflow Automation
Email to Ticket Conversion
SLA Escalation
Ticket Assignment and Routing
Ticket Routing Rules
Change Advisory Board
Change Management
Color Coding and Sorting
SLA Configuration
Incident Tracking
Parent-Child Ticket Relationships
ITOM Integration
+ 12 more unique features
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