Lobbytrack vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Lobbytrack offers fewer features (50 vs 98) and more integrations (8 vs 4). Starting price: Lobbytrack at $50/mo vs Vivantio at $49/mo. Lobbytrack has 50 unique features while Vivantio has 98 unique features, with 0 features in common.
| Lobbytrack | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 50 | 98 |
| AI-Powered Features | 0 | 10 |
| Starting Price | $50/mo | $49/mo |
| Pricing Tiers | 4 | 1 |
| Integrations | 8 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Access Control (1 vs 0)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Deny Condition |
Applications (3 vs 0)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Employee App | ||
| Guard App | ||
| Lobby App (for reception) |
Asset Management (0 vs 10)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (1 vs 12)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Auto Sign Out | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
Badge Management (4 vs 0)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Badge Designs by Visit Types | ||
| Badge Printing | ||
| Conditional Badge Elements | ||
| Pre-Designed Badge Templates |
CRM (0 vs 5)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (0 vs 5)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Compliance (1 vs 0)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Visit Agreements |
Configuration (0 vs 3)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Core Functionality (2 vs 0)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Staff Sign In / Out | ||
| Visitor Sign In / Out |
Customer Portal (0 vs 11)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (3 vs 6)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Branding | ||
| Custom Forms & Fields | ||
| Fully Customizable Designer | ||
| Linked Custom Fields | ||
| Multiline Custom Forms | ||
| Multiple Sign-In Flows |
Data Collection (3 vs 0)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Driver License Scanning | ||
| ID Documents Capture | ||
| Photo Capture |
Developer (0 vs 2)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Developer Tools (1 vs 0)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| API Access |
Emergency Management (1 vs 0)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Emergency Messaging & Evacuation Management |
Feedback (0 vs 3)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
HR & Payroll (1 vs 0)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Employee Sign-In / Attendance Tracking |
ITSM (0 vs 2)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Integrations (6 vs 0)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Access Control Integration | ||
| Active Directory Integration | ||
| Eventleaf Integration | ||
| Slack Notifications | ||
| Teams Notifications | ||
| Zapier Integration |
Knowledge Base (0 vs 10)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Monitoring (1 vs 0)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Location Capacity |
Notifications (9 vs 0)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Email Notifications | ||
| Host Notifications | ||
| Notify Reception | ||
| Notify Security | ||
| Notify Visitor | ||
| SMS Notifications | ||
| Visit Canceled | ||
| Visit Scheduled | ||
| Visitor Sign In Denied |
Operations (3 vs 0)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Pre-Register Guests | ||
| Queue Management | ||
| Visit Scheduling by Employees |
Platform Support (1 vs 0)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Android, iOS and Windows Apps |
Reporting (0 vs 14)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Resource Management (1 vs 0)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Meeting Rooms & Desk Booking |
Safety (2 vs 0)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Health Screening | ||
| Touchless Sign-In (QR Code) |
Security (4 vs 1)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Alert Security | ||
| Incident Management | ||
| Multiple IdP | ||
| Single Sign On (SSO) | ||
| Watch List Check |
Support (2 vs 0)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Email and Phone Support | ||
| Priority Support 24/7 |
Task Management (0 vs 1)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | Lobbytrack | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Lobbytrack (50)
Deny Condition
Employee App
Guard App
Lobby App (for reception)
Auto Sign Out
Badge Designs by Visit Types
Badge Printing
Conditional Badge Elements
Pre-Designed Badge Templates
Visit Agreements
Staff Sign In / Out
Visitor Sign In / Out
Custom Branding
Fully Customizable Designer
Multiple Sign-In Flows
Driver License Scanning
ID Documents Capture
Photo Capture
API Access
Emergency Messaging & Evacuation Management
+ 30 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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