Lobbytrack vs OTRS
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Lobbytrack offers more features (50 vs 25) and more integrations (8 vs 5). Starting price: Lobbytrack at $50/mo vs OTRS at Contact Sales. Lobbytrack has 50 unique features while OTRS has 25 unique features, with 0 features in common.
| Lobbytrack | OTRS | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 50 | 25 |
| AI-Powered Features | 0 | 1 |
| Starting Price | $50/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 8 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 50% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| AI Summaries of Tickets |
Access Control (1 vs 0)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| Deny Condition |
Analytics (0 vs 1)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| Reporting |
Applications (3 vs 0)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| Employee App | ||
| Guard App | ||
| Lobby App (for reception) |
Automation (1 vs 3)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| Auto Sign Out | ||
| Automatic Time Accounting | ||
| Business Process Management (BPMS) | ||
| Office Management Automation |
Badge Management (4 vs 0)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| Badge Designs by Visit Types | ||
| Badge Printing | ||
| Conditional Badge Elements | ||
| Pre-Designed Badge Templates |
Compliance (1 vs 0)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| Visit Agreements |
Core (0 vs 14)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| Asset Management | ||
| CMDB (Configuration Management Database) | ||
| Community Edition | ||
| Customer Service & Support | ||
| Customization | ||
| Device Management | ||
| Enterprise Service Management | ||
| HR Management | ||
| Help Desk | ||
| IT Service Management (ITSM) | ||
| ITIL® Processes | ||
| Issue Tracking System | ||
| Knowledge Management | ||
| Ticket Management |
Core Functionality (2 vs 0)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| Staff Sign In / Out | ||
| Visitor Sign In / Out |
Customization (3 vs 0)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| Custom Branding | ||
| Fully Customizable Designer | ||
| Multiple Sign-In Flows |
Data Collection (3 vs 0)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| Driver License Scanning | ||
| ID Documents Capture | ||
| Photo Capture |
Developer Tools (1 vs 0)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| API Access |
Emergency Management (1 vs 0)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| Emergency Messaging & Evacuation Management |
HR & Payroll (1 vs 0)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| Employee Sign-In / Attendance Tracking |
Infrastructure (0 vs 1)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| On-Premise & Managed Deployment |
Integrations (6 vs 0)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| Access Control Integration | ||
| Active Directory Integration | ||
| Eventleaf Integration | ||
| Slack Notifications | ||
| Teams Notifications | ||
| Zapier Integration |
Monitoring (1 vs 0)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| Location Capacity |
Notifications (9 vs 0)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| Email Notifications | ||
| Host Notifications | ||
| Notify Reception | ||
| Notify Security | ||
| Notify Visitor | ||
| SMS Notifications | ||
| Visit Canceled | ||
| Visit Scheduled | ||
| Visitor Sign In Denied |
Operations (3 vs 0)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| Pre-Register Guests | ||
| Queue Management | ||
| Visit Scheduling by Employees |
Platform Support (1 vs 0)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| Android, iOS and Windows Apps |
Resource Management (1 vs 0)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| Meeting Rooms & Desk Booking |
Safety (2 vs 0)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| Health Screening | ||
| Touchless Sign-In (QR Code) |
Security (4 vs 4)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| Alert Security | ||
| Cyber Defense & Security Incidents (STORM) | ||
| ISMS (Information Security Management System) | ||
| Incident Management | ||
| Security Incident Management | ||
| Single Sign On (SSO) | ||
| Vulnerability Management | ||
| Watch List Check |
Support (2 vs 0)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| Email and Phone Support | ||
| Priority Support 24/7 |
Visualization (0 vs 1)
| Feature | Lobbytrack | OTRS |
|---|---|---|
| Kanban View |
Unique Features
Only in Lobbytrack (50)
Deny Condition
Employee App
Guard App
Lobby App (for reception)
Auto Sign Out
Badge Designs by Visit Types
Badge Printing
Conditional Badge Elements
Pre-Designed Badge Templates
Visit Agreements
Staff Sign In / Out
Visitor Sign In / Out
Custom Branding
Fully Customizable Designer
Multiple Sign-In Flows
Driver License Scanning
ID Documents Capture
Photo Capture
API Access
Emergency Messaging & Evacuation Management
+ 30 more unique features
Only in OTRS (25)
AI Summaries of Tickets
Reporting
Automatic Time Accounting
Business Process Management (BPMS)
Office Management Automation
Asset Management
CMDB (Configuration Management Database)
Community Edition
Customer Service & Support
Customization
Device Management
Enterprise Service Management
Help Desk
HR Management
Issue Tracking System
IT Service Management (ITSM)
ITIL® Processes
Knowledge Management
Ticket Management
On-Premise & Managed Deployment
+ 5 more unique features
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