Lobbytrack vs osTicket
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Lobbytrack offers more features (50 vs 17) and more integrations (8 vs 0). Starting price: Lobbytrack at $50/mo vs osTicket at Free. Lobbytrack has 50 unique features while osTicket has 17 unique features, with 0 features in common.
| Lobbytrack | osTicket | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 50 | 17 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $50/mo | Free |
| Pricing Tiers | 4 | 2 |
| Integrations | 8 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 60% |
Feature Comparison by Category
Access Control (1 vs 0)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Deny Condition |
Applications (3 vs 0)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Employee App | ||
| Guard App | ||
| Lobby App (for reception) |
Automation (1 vs 0)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Auto Sign Out |
Automation & Routing (0 vs 3)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Assign, Transfer, & Referral | ||
| Auto-Responder | ||
| Ticket Filters |
Badge Management (4 vs 0)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Badge Designs by Visit Types | ||
| Badge Printing | ||
| Conditional Badge Elements | ||
| Pre-Designed Badge Templates |
Collaboration (0 vs 2)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Agent Collision Avoidance | ||
| Thread Actions |
Compliance (1 vs 0)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Visit Agreements |
Core Functionality (2 vs 0)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Staff Sign In / Out | ||
| Visitor Sign In / Out |
Customer Portal (0 vs 1)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Customer Support Portal |
Customization (3 vs 3)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Configurable Help Topics | ||
| Custom Branding | ||
| Custom Columns and Queues | ||
| Custom Fields | ||
| Fully Customizable Designer | ||
| Multiple Sign-In Flows |
Data Collection (3 vs 0)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Driver License Scanning | ||
| ID Documents Capture | ||
| Photo Capture |
Developer Tools (1 vs 0)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| API Access |
Emergency Management (1 vs 0)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Emergency Messaging & Evacuation Management |
HR & Payroll (1 vs 0)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Employee Sign-In / Attendance Tracking |
Integration & API (0 vs 1)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| API Ticket Creation |
Integrations (6 vs 0)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Access Control Integration | ||
| Active Directory Integration | ||
| Eventleaf Integration | ||
| Slack Notifications | ||
| Teams Notifications | ||
| Zapier Integration |
Monitoring (1 vs 0)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Location Capacity |
Notifications (9 vs 0)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Email Notifications | ||
| Host Notifications | ||
| Notify Reception | ||
| Notify Security | ||
| Notify Visitor | ||
| SMS Notifications | ||
| Visit Canceled | ||
| Visit Scheduled | ||
| Visitor Sign In Denied |
Operations (3 vs 0)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Pre-Register Guests | ||
| Queue Management | ||
| Visit Scheduling by Employees |
Platform Support (1 vs 0)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Android, iOS and Windows Apps |
Reporting & Analytics (0 vs 2)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Dashboard | ||
| Reports |
Resource Management (1 vs 0)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Meeting Rooms & Desk Booking |
SLA Management (0 vs 1)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Service Level Agreements (SLA) |
Safety (2 vs 0)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Health Screening | ||
| Touchless Sign-In (QR Code) |
Search & Navigation (0 vs 1)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Advanced Search |
Security (4 vs 0)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Alert Security | ||
| Incident Management | ||
| Single Sign On (SSO) | ||
| Watch List Check |
Support (2 vs 0)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Email and Phone Support | ||
| Priority Support 24/7 |
Task Management (0 vs 1)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Tasks |
Ticket Management (0 vs 2)
| Feature | Lobbytrack | osTicket |
|---|---|---|
| Email Ticket Creation | ||
| Web Form Ticket Creation |
Unique Features
Only in Lobbytrack (50)
Deny Condition
Employee App
Guard App
Lobby App (for reception)
Auto Sign Out
Badge Designs by Visit Types
Badge Printing
Conditional Badge Elements
Pre-Designed Badge Templates
Visit Agreements
Staff Sign In / Out
Visitor Sign In / Out
Custom Branding
Fully Customizable Designer
Multiple Sign-In Flows
Driver License Scanning
ID Documents Capture
Photo Capture
API Access
Emergency Messaging & Evacuation Management
+ 30 more unique features
Only in osTicket (17)
Assign, Transfer, & Referral
Auto-Responder
Ticket Filters
Agent Collision Avoidance
Thread Actions
Customer Support Portal
Configurable Help Topics
Custom Columns and Queues
Custom Fields
API Ticket Creation
Dashboard
Reports
Advanced Search
Service Level Agreements (SLA)
Tasks
Email Ticket Creation
Web Form Ticket Creation
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