Lobbytrack vs Zoho ManageEngine ServiceDesk Plus
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Lobbytrack offers more features (50 vs 47) and more integrations (8 vs 3). Starting price: Lobbytrack at $50/mo vs Zoho ManageEngine ServiceDesk Plus at Contact Sales. Lobbytrack has 49 unique features while Zoho ManageEngine ServiceDesk Plus has 46 unique features, with 1 features in common.
| Lobbytrack | Zoho ManageEngine ServiceDesk Plus | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 50 | 47 |
| AI-Powered Features | 0 | 9 |
| Starting Price | $50/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 8 | 3 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI/Analytics (0 vs 2)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Predictive Intelligence | ||
| Sentiment Analysis |
AI/Automation (0 vs 2)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Intelligent Ticket Triage | ||
| Virtual Support Agent (Zia) |
AI/Content Generation (0 vs 1)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Reply Assist |
AI/Integration (0 vs 2)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Microsoft Copilot Integration | ||
| OpenAI ChatGPT Integration |
AI/Knowledge Management (0 vs 1)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Knowledge Discovery |
Access Control (1 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Deny Condition |
Analytics (0 vs 2)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Custom Reports | ||
| Reporting and Live Dashboards |
Applications (3 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Employee App | ||
| Guard App | ||
| Lobby App (for reception) |
Asset Management (0 vs 8)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Asset Inventory Reports and Analytics | ||
| Asset Loans | ||
| CMDB (Configuration Management Database) | ||
| IT Asset Management (ITAM) | ||
| Multi-Modal Asset Discovery | ||
| Purchase and Contracts Management | ||
| Software Asset Management | ||
| Visual Asset Lifecycle Builder |
Automation (1 vs 5)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Auto Sign Out | ||
| Auto-Approvals | ||
| No-Code Ticket Handling Automation | ||
| Rule-Based Action Engine | ||
| Visual Ticket Lifecycle Builder | ||
| Zero-Touch Service Orchestration |
Badge Management (4 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Badge Designs by Visit Types | ||
| Badge Printing | ||
| Conditional Badge Elements | ||
| Pre-Designed Badge Templates |
Compliance (1 vs 1)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| ITIL Certification | ||
| Visit Agreements |
Configuration (0 vs 4)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Custom Configurations | ||
| Customizable Ticket Templates | ||
| Low-Code Custom Forms | ||
| Low-Code Custom Modules |
Core (0 vs 3)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Enterprise Service Management | ||
| Incident Management | ||
| Service Desk |
Core Functionality (2 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Staff Sign In / Out | ||
| Visitor Sign In / Out |
Customization (3 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Custom Branding | ||
| Fully Customizable Designer | ||
| Multiple Sign-In Flows |
Data Collection (3 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Driver License Scanning | ||
| ID Documents Capture | ||
| Photo Capture |
Deployment (0 vs 3)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Cloud Deployment | ||
| Deployment Migration | ||
| On-Premises Deployment |
Developer Tools (1 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| API Access |
Emergency Management (1 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Emergency Messaging & Evacuation Management |
Enterprise Features (0 vs 1)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Multi-Instance Model |
HR & Payroll (1 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Employee Sign-In / Attendance Tracking |
Integration (0 vs 2)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Email to Ticket Conversion | ||
| Native ManageEngine Integrations |
Integrations (6 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Access Control Integration | ||
| Active Directory Integration | ||
| Eventleaf Integration | ||
| Slack Notifications | ||
| Teams Notifications | ||
| Zapier Integration |
Knowledge Management (0 vs 1)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Knowledge Base |
Monitoring (1 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Location Capacity |
Notifications (9 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Email Notifications | ||
| Host Notifications | ||
| Notify Reception | ||
| Notify Security | ||
| Notify Visitor | ||
| SMS Notifications | ||
| Visit Canceled | ||
| Visit Scheduled | ||
| Visitor Sign In Denied |
Operations (3 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Pre-Register Guests | ||
| Queue Management | ||
| Visit Scheduling by Employees |
Platform Support (1 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Android, iOS and Windows Apps |
Project Management (0 vs 1)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| IT Project Management |
Resource Management (1 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Meeting Rooms & Desk Booking |
Safety (2 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Health Screening | ||
| Touchless Sign-In (QR Code) |
Security (4 vs 1)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Alert Security | ||
| Incident Management | ||
| Privacy-First Design | ||
| Single Sign On (SSO) | ||
| Watch List Check |
Service Management (0 vs 5)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Change Management | ||
| Change and Release Workflow Builders | ||
| Problem Management | ||
| Release Management | ||
| SLA Management and Escalations |
Support (2 vs 0)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Email and Phone Support | ||
| Priority Support 24/7 |
User Experience (0 vs 2)
| Feature | Lobbytrack | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Mobile App | ||
| Self-Service Portal |
Unique Features
Only in Lobbytrack (49)
Deny Condition
Employee App
Guard App
Lobby App (for reception)
Auto Sign Out
Badge Designs by Visit Types
Badge Printing
Conditional Badge Elements
Pre-Designed Badge Templates
Visit Agreements
Staff Sign In / Out
Visitor Sign In / Out
Custom Branding
Fully Customizable Designer
Multiple Sign-In Flows
Driver License Scanning
ID Documents Capture
Photo Capture
API Access
Emergency Messaging & Evacuation Management
+ 29 more unique features
Only in Zoho ManageEngine ServiceDesk Plus (46)
Predictive Intelligence
Sentiment Analysis
Intelligent Ticket Triage
Virtual Support Agent (Zia)
Reply Assist
Microsoft Copilot Integration
OpenAI ChatGPT Integration
Knowledge Discovery
Custom Reports
Reporting and Live Dashboards
Asset Inventory Reports and Analytics
Asset Loans
CMDB (Configuration Management Database)
IT Asset Management (ITAM)
Multi-Modal Asset Discovery
Purchase and Contracts Management
Software Asset Management
Visual Asset Lifecycle Builder
Auto-Approvals
No-Code Ticket Handling Automation
+ 26 more unique features
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