LiveChat vs Zoho Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveChat offers more features (80 vs 44) and fewer integrations (12 vs 28). Both start at $25/mo. LiveChat has 76 unique features while Zoho Desk has 40 unique features, with 4 features in common.
| LiveChat | Zoho Desk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 44 |
| AI-Powered Features | 10 | 7 |
| Starting Price | $25/mo | $25/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 12 | 28 |
| Shared Features | 4 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 72% |
Feature Comparison by Category
AI (7 vs 0)
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
AI & Automation (0 vs 5)
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| AI-Powered Ticket Classification | ||
| Duplicate Detection | ||
| Response Recommendations | ||
| Sentiment Analysis | ||
| Zia AI Assistant |
API & Integration (6 vs 0)
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Accessibility (0 vs 2)
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| Mobile App | ||
| Multi-language Support |
Analytics (0 vs 6)
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| Advanced Reporting | ||
| Agent Performance Analytics | ||
| Customer Satisfaction Surveys | ||
| Real-time Dashboards | ||
| Satisfaction Metrics | ||
| Time Tracking |
Automation (2 vs 3)
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| Automation Rules | ||
| ChatBot | ||
| Recurring Campaigns | ||
| Smart Assignment Rules | ||
| Workflow Builder |
CRM (0 vs 3)
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| Contact Management | ||
| Customer Context | ||
| Customer Journey Timeline |
Chat Tools (14 vs 0)
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Collaboration (0 vs 4)
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| Agent Collision Detection | ||
| Email Collaboration | ||
| Internal Notes | ||
| Team Collaboration |
Communication (0 vs 4)
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| Live Chat | ||
| Phone Support Integration | ||
| Shared Inboxes | ||
| Social Media Integration |
Customer Engagement (5 vs 0)
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (4 vs 1)
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Custom Fields | ||
| Language Support |
Integration (0 vs 2)
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| API Access | ||
| Webhooks |
Management (0 vs 3)
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| Business Hours Configuration | ||
| Resource Scheduling | ||
| SLA Management |
Messaging Channels (10 vs 0)
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Productivity (0 vs 2)
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| Canned Responses | ||
| Ticket Templates |
Reporting & Analytics (9 vs 0)
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (6 vs 0)
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (8 vs 3)
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| Access Restriction | ||
| Audit Logs | ||
| Credit Card Masking | ||
| Data Encryption | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Role-Based Access Control | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Self-Service (0 vs 2)
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| Customer Portal | ||
| Knowledge Base |
Team Management (9 vs 0)
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Ticketing (0 vs 3)
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| Multi-channel Support | ||
| Priority Management | ||
| Ticket Management |
Transparency (0 vs 1)
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| Activity Stream |
Unique Features
Only in LiveChat (76)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
ChatBot
Recurring Campaigns
Chat Archives
Chat History
Chat Ratings
Chat Tags
Chat Transcripts
Chat Transfer
Direct Chat Link
+ 56 more unique features
Only in Zoho Desk (40)
Mobile App
Multi-language Support
AI-Powered Ticket Classification
Duplicate Detection
Response Recommendations
Zia AI Assistant
Agent Performance Analytics
Customer Satisfaction Surveys
Real-time Dashboards
Satisfaction Metrics
Time Tracking
Automation Rules
Smart Assignment Rules
Workflow Builder
Agent Collision Detection
Email Collaboration
Internal Notes
Team Collaboration
Live Chat
Phone Support Integration
+ 20 more unique features
Want to build your own alternative to LiveChat or Zoho Desk?
Analyze it with Reap