LiveChat vs Zendesk Talk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveChat offers more features (80 vs 37) and more integrations (12 vs 2). Starting price: LiveChat at $25/mo vs Zendesk Talk at Contact Sales. LiveChat has 80 unique features while Zendesk Talk has 37 unique features, with 0 features in common.
| LiveChat | Zendesk Talk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 37 |
| AI-Powered Features | 10 | 9 |
| Starting Price | $25/mo | Contact Sales |
| Pricing Tiers | 4 | 9 |
| Integrations | 12 | 2 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (7 vs 5)
| Feature | LiveChat | Zendesk Talk |
|---|---|---|
| AI Agents for Inbound Calls | ||
| Advanced AI Agents | ||
| Automatic Call Summarization and Transcription | ||
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Copilot Add-on | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence | ||
| Voice Copilot |
API & Integration (6 vs 0)
| Feature | LiveChat | Zendesk Talk |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Automation (2 vs 0)
| Feature | LiveChat | Zendesk Talk |
|---|---|---|
| ChatBot | ||
| Recurring Campaigns |
Call Management (0 vs 3)
| Feature | LiveChat | Zendesk Talk |
|---|---|---|
| Call Conferencing | ||
| Call Transfer | ||
| Warm Transfers |
Call Routing (0 vs 6)
| Feature | LiveChat | Zendesk Talk |
|---|---|---|
| After Hours Routing | ||
| Group Routing | ||
| IVR Routing | ||
| Overflow Routing | ||
| Prioritized Routing | ||
| Queue Management |
Chat Tools (14 vs 0)
| Feature | LiveChat | Zendesk Talk |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Coaching & Supervision (0 vs 2)
| Feature | LiveChat | Zendesk Talk |
|---|---|---|
| Call Barging | ||
| Live Coaching |
Compliance & Security (0 vs 1)
| Feature | LiveChat | Zendesk Talk |
|---|---|---|
| Call Monitoring and Recording |
Contact Center (0 vs 1)
| Feature | LiveChat | Zendesk Talk |
|---|---|---|
| Contact Center Add-on |
Core Functionality (0 vs 2)
| Feature | LiveChat | Zendesk Talk |
|---|---|---|
| Complete Call History | ||
| Unified Call Management |
Customer Engagement (5 vs 0)
| Feature | LiveChat | Zendesk Talk |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (4 vs 0)
| Feature | LiveChat | Zendesk Talk |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Language Support |
Integrations (0 vs 1)
| Feature | LiveChat | Zendesk Talk |
|---|---|---|
| Zendesk Marketplace Integration |
Messaging Channels (10 vs 0)
| Feature | LiveChat | Zendesk Talk |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Monitoring & Analytics (0 vs 1)
| Feature | LiveChat | Zendesk Talk |
|---|---|---|
| Quality Assurance |
Phone Services (0 vs 6)
| Feature | LiveChat | Zendesk Talk |
|---|---|---|
| Block Lists | ||
| Business Hours Management | ||
| Extensions | ||
| International Numbers | ||
| Toll-free Numbers | ||
| Voicemail |
Quality Assurance (0 vs 1)
| Feature | LiveChat | Zendesk Talk |
|---|---|---|
| Zendesk Quality Assurance Add-on |
Reporting & Analytics (9 vs 2)
| Feature | LiveChat | Zendesk Talk |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Cross-channel Reporting | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Real-time Analytics | ||
| Reports & Analytics |
Sales & Ecommerce (6 vs 0)
| Feature | LiveChat | Zendesk Talk |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (8 vs 1)
| Feature | LiveChat | Zendesk Talk |
|---|---|---|
| Access Restriction | ||
| Advanced Data Privacy and Protection Add-on | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Team Management (9 vs 0)
| Feature | LiveChat | Zendesk Talk |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Technical Infrastructure (0 vs 3)
| Feature | LiveChat | Zendesk Talk |
|---|---|---|
| Embedded Voice Options | ||
| PSTN Support | ||
| VoIP Support |
Workforce Management (0 vs 2)
| Feature | LiveChat | Zendesk Talk |
|---|---|---|
| Workforce Engagement Bundle | ||
| Zendesk Workforce Management Add-on |
Unique Features
Only in LiveChat (80)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 60 more unique features
Only in Zendesk Talk (37)
Advanced AI Agents
AI Agents for Inbound Calls
Automatic Call Summarization and Transcription
Copilot Add-on
Voice Copilot
Call Conferencing
Call Transfer
Warm Transfers
After Hours Routing
Group Routing
IVR Routing
Overflow Routing
Prioritized Routing
Queue Management
Call Barging
Live Coaching
Call Monitoring and Recording
Contact Center Add-on
Complete Call History
Unified Call Management
+ 17 more unique features
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