LiveChat vs Zendesk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveChat offers more features (80 vs 20) and more integrations (12 vs 6). Starting price: LiveChat at $25/mo vs Zendesk at Contact Sales. LiveChat has 80 unique features while Zendesk has 20 unique features, with 0 features in common.
| LiveChat | Zendesk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 20 |
| AI-Powered Features | 10 | 7 |
| Starting Price | $25/mo | Contact Sales |
| Pricing Tiers | 4 | 8 |
| Integrations | 12 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (7 vs 3)
| Feature | LiveChat | Zendesk |
|---|---|---|
| AI Agents | ||
| Advanced AI Agents | ||
| Chat Summary | ||
| Copilot | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (6 vs 0)
| Feature | LiveChat | Zendesk |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Agent Tools (0 vs 1)
| Feature | LiveChat | Zendesk |
|---|---|---|
| Unified Agent Workspace |
Analytics (0 vs 1)
| Feature | LiveChat | Zendesk |
|---|---|---|
| Visitor Monitoring |
Automation (2 vs 1)
| Feature | LiveChat | Zendesk |
|---|---|---|
| Automation | ||
| ChatBot | ||
| Recurring Campaigns |
Chat (0 vs 1)
| Feature | LiveChat | Zendesk |
|---|---|---|
| Chat Widget |
Chat Tools (14 vs 0)
| Feature | LiveChat | Zendesk |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Contact Center (0 vs 1)
| Feature | LiveChat | Zendesk |
|---|---|---|
| Contact Center |
Customer Engagement (5 vs 0)
| Feature | LiveChat | Zendesk |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (4 vs 0)
| Feature | LiveChat | Zendesk |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Language Support |
Integrations (0 vs 1)
| Feature | LiveChat | Zendesk |
|---|---|---|
| App and Integration Marketplace |
Localization (0 vs 1)
| Feature | LiveChat | Zendesk |
|---|---|---|
| Multilingual Support |
Messaging (0 vs 1)
| Feature | LiveChat | Zendesk |
|---|---|---|
| Omnichannel Support |
Messaging Channels (10 vs 0)
| Feature | LiveChat | Zendesk |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Quality Management (0 vs 1)
| Feature | LiveChat | Zendesk |
|---|---|---|
| Quality Assurance |
Reporting (0 vs 1)
| Feature | LiveChat | Zendesk |
|---|---|---|
| Real-time Reporting and Analytics |
Reporting & Analytics (9 vs 0)
| Feature | LiveChat | Zendesk |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Routing (0 vs 1)
| Feature | LiveChat | Zendesk |
|---|---|---|
| Omnichannel Routing |
Sales & Ecommerce (6 vs 0)
| Feature | LiveChat | Zendesk |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (8 vs 2)
| Feature | LiveChat | Zendesk |
|---|---|---|
| Access Restriction | ||
| Advanced Data Privacy and Protection | ||
| Credit Card Masking | ||
| Data Privacy and Protection | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Self-Service (0 vs 1)
| Feature | LiveChat | Zendesk |
|---|---|---|
| Help Center |
Team Management (9 vs 0)
| Feature | LiveChat | Zendesk |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Ticketing (0 vs 1)
| Feature | LiveChat | Zendesk |
|---|---|---|
| Ticketing System |
Workforce Management (0 vs 2)
| Feature | LiveChat | Zendesk |
|---|---|---|
| Workforce Engagement Bundle | ||
| Workforce Management |
Unique Features
Only in LiveChat (80)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 60 more unique features
Only in Zendesk (20)
Unified Agent Workspace
Advanced AI Agents
AI Agents
Copilot
Visitor Monitoring
Automation
Chat Widget
Contact Center
App and Integration Marketplace
Multilingual Support
Omnichannel Support
Quality Assurance
Real-time Reporting and Analytics
Omnichannel Routing
Advanced Data Privacy and Protection
Data Privacy and Protection
Help Center
Ticketing System
Workforce Engagement Bundle
Workforce Management
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