LiveChat vs VoiceBase
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveChat offers more features (80 vs 21) and more integrations (12 vs 0). Starting price: LiveChat at $25/mo vs VoiceBase at $250/mo. LiveChat has 80 unique features while VoiceBase has 21 unique features, with 0 features in common.
| LiveChat | VoiceBase | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 21 |
| AI-Powered Features | 10 | 12 |
| Starting Price | $25/mo | $250/mo |
| Pricing Tiers | 4 | 2 |
| Integrations | 12 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 60% |
Feature Comparison by Category
AI (7 vs 3)
| Feature | LiveChat | VoiceBase |
|---|---|---|
| AI Predictions | ||
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Custom Speech Engine Models | ||
| Predictive Models | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API (0 vs 1)
| Feature | LiveChat | VoiceBase |
|---|---|---|
| Speech Engine API |
API & Integration (6 vs 0)
| Feature | LiveChat | VoiceBase |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Analytics (0 vs 5)
| Feature | LiveChat | VoiceBase |
|---|---|---|
| Call Scoring & Tagging | ||
| Conversation Metrics | ||
| Speech Analytics | ||
| Text Analytics | ||
| Tone & Sentiment Analysis |
Automation (2 vs 0)
| Feature | LiveChat | VoiceBase |
|---|---|---|
| ChatBot | ||
| Recurring Campaigns |
Chat Tools (14 vs 0)
| Feature | LiveChat | VoiceBase |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Compliance (0 vs 2)
| Feature | LiveChat | VoiceBase |
|---|---|---|
| Automated Compliance | ||
| PCI Redaction |
Customer Engagement (5 vs 0)
| Feature | LiveChat | VoiceBase |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (4 vs 0)
| Feature | LiveChat | VoiceBase |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Language Support |
Infrastructure (0 vs 1)
| Feature | LiveChat | VoiceBase |
|---|---|---|
| Cloud or VPC Deployment |
Messaging Channels (10 vs 0)
| Feature | LiveChat | VoiceBase |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Quality Assurance (0 vs 1)
| Feature | LiveChat | VoiceBase |
|---|---|---|
| Automated Agent QA |
Reporting (0 vs 2)
| Feature | LiveChat | VoiceBase |
|---|---|---|
| Customized Reporting | ||
| Pre-Built BI Reporting |
Reporting & Analytics (9 vs 0)
| Feature | LiveChat | VoiceBase |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (6 vs 0)
| Feature | LiveChat | VoiceBase |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Sales Optimization (0 vs 1)
| Feature | LiveChat | VoiceBase |
|---|---|---|
| Revenue Intelligence |
Security (8 vs 0)
| Feature | LiveChat | VoiceBase |
|---|---|---|
| Access Restriction | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Services (0 vs 2)
| Feature | LiveChat | VoiceBase |
|---|---|---|
| Full Implementation Service | ||
| Managed Services |
Support (0 vs 2)
| Feature | LiveChat | VoiceBase |
|---|---|---|
| Analyst Support | ||
| White Glove Support |
Team Management (9 vs 0)
| Feature | LiveChat | VoiceBase |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Transcription (0 vs 1)
| Feature | LiveChat | VoiceBase |
|---|---|---|
| Speech-to-Text Transcription |
Unique Features
Only in LiveChat (80)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 60 more unique features
Only in VoiceBase (21)
AI Predictions
Custom Speech Engine Models
Predictive Models
Call Scoring & Tagging
Conversation Metrics
Speech Analytics
Text Analytics
Tone & Sentiment Analysis
Speech Engine API
Automated Compliance
PCI Redaction
Cloud or VPC Deployment
Automated Agent QA
Customized Reporting
Pre-Built BI Reporting
Revenue Intelligence
Full Implementation Service
Managed Services
Analyst Support
White Glove Support
+ 1 more unique features
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