LiveChat vs TeamSupport
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveChat offers more features (80 vs 23) and more integrations (12 vs 0). Starting price: LiveChat at $25/mo vs TeamSupport at Contact Sales. LiveChat has 80 unique features while TeamSupport has 23 unique features, with 0 features in common.
| LiveChat | TeamSupport | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 23 |
| AI-Powered Features | 10 | 6 |
| Starting Price | $25/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 12 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 60% |
Feature Comparison by Category
AI (7 vs 1)
| Feature | LiveChat | TeamSupport |
|---|---|---|
| AI Agent (Kevin) | ||
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (6 vs 0)
| Feature | LiveChat | TeamSupport |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Analytics (0 vs 5)
| Feature | LiveChat | TeamSupport |
|---|---|---|
| Account-Level Insights | ||
| Insights Designer | ||
| Product Analytics | ||
| Real-Time Dashboards | ||
| Trend Identification |
Automation (2 vs 3)
| Feature | LiveChat | TeamSupport |
|---|---|---|
| AI-Assisted Workflow Creation | ||
| Automation | ||
| ChatBot | ||
| Playbooks | ||
| Recurring Campaigns |
Chat Tools (14 vs 0)
| Feature | LiveChat | TeamSupport |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Churn Prevention (0 vs 1)
| Feature | LiveChat | TeamSupport |
|---|---|---|
| Customer Distress Index |
Collaboration (0 vs 1)
| Feature | LiveChat | TeamSupport |
|---|---|---|
| Silo Breakdown |
Customer Engagement (5 vs 0)
| Feature | LiveChat | TeamSupport |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customer Intelligence (0 vs 1)
| Feature | LiveChat | TeamSupport |
|---|---|---|
| 360° Customer View |
Customization (4 vs 0)
| Feature | LiveChat | TeamSupport |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Language Support |
Messaging (0 vs 3)
| Feature | LiveChat | TeamSupport |
|---|---|---|
| Broadcast | ||
| Live Chat | ||
| Messaging & Live Chat |
Messaging Channels (10 vs 0)
| Feature | LiveChat | TeamSupport |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Monitoring (0 vs 2)
| Feature | LiveChat | TeamSupport |
|---|---|---|
| Customer Distress Tracking | ||
| Metrics Alerting |
Organization (0 vs 2)
| Feature | LiveChat | TeamSupport |
|---|---|---|
| Custom Fields | ||
| Product Tagging |
Prioritization (0 vs 1)
| Feature | LiveChat | TeamSupport |
|---|---|---|
| Bug Priority Scoring |
Reporting & Analytics (9 vs 0)
| Feature | LiveChat | TeamSupport |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (6 vs 0)
| Feature | LiveChat | TeamSupport |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (8 vs 0)
| Feature | LiveChat | TeamSupport |
|---|---|---|
| Access Restriction | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Self-Service (0 vs 2)
| Feature | LiveChat | TeamSupport |
|---|---|---|
| Customer Portal | ||
| Knowledge Base |
Team Management (9 vs 0)
| Feature | LiveChat | TeamSupport |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Ticket Management (0 vs 1)
| Feature | LiveChat | TeamSupport |
|---|---|---|
| AI-Powered Ticketing System |
Unique Features
Only in LiveChat (80)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 60 more unique features
Only in TeamSupport (23)
AI Agent (Kevin)
Account-Level Insights
Insights Designer
Product Analytics
Real-Time Dashboards
Trend Identification
AI-Assisted Workflow Creation
Automation
Playbooks
Customer Distress Index
Silo Breakdown
360° Customer View
Broadcast
Live Chat
Messaging & Live Chat
Customer Distress Tracking
Metrics Alerting
Custom Fields
Product Tagging
Bug Priority Scoring
+ 3 more unique features
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