LiveChat vs RingCentral RingCX
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveChat offers fewer features (80 vs 93) and fewer integrations (12 vs 14). Starting price: LiveChat at $25/mo vs RingCentral RingCX at Contact Sales. LiveChat has 76 unique features while RingCentral RingCX has 89 unique features, with 4 features in common.
| LiveChat | RingCentral RingCX | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 93 |
| AI-Powered Features | 10 | 9 |
| Starting Price | $25/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 12 | 14 |
| Shared Features | 4 | |
| Shared Integrations | 4 | |
| Data Quality | 95% | 75% |
Feature Comparison by Category
AI (7 vs 1)
| Feature | LiveChat | RingCentral RingCX |
|---|---|---|
| AI Sentiment Analysis | ||
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (6 vs 0)
| Feature | LiveChat | RingCentral RingCX |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Administration (0 vs 6)
| Feature | LiveChat | RingCentral RingCX |
|---|---|---|
| Agent Skill Assignment | ||
| Easy Admin Interface | ||
| IVR Designer | ||
| SLA Management | ||
| Scripting Designer | ||
| Seasonal Scaling |
Agent Tools (0 vs 10)
| Feature | LiveChat | RingCentral RingCX |
|---|---|---|
| Agent Scripting | ||
| Availability Status | ||
| Co-browse | ||
| Dynamic Reply Assistance | ||
| Gamification | ||
| Real-time Interaction and Behavioral Coaching | ||
| Remote Agent Support | ||
| Response Templates | ||
| Transfer and Approval | ||
| Unified Omnichannel Customer View |
Analytics (0 vs 10)
| Feature | LiveChat | RingCentral RingCX |
|---|---|---|
| Ambassador and Detractor Identification | ||
| Analytics and Dashboards | ||
| Business Intelligence Integration | ||
| Historical Analytics | ||
| Omnichannel Analytics | ||
| Performance Management | ||
| Prebuilt Reports | ||
| Real-time Analytics | ||
| Speech and Text Analysis | ||
| Survey Management |
Automation (2 vs 5)
| Feature | LiveChat | RingCentral RingCX |
|---|---|---|
| AI Virtual Agents | ||
| AI-driven Agent Assistance | ||
| Automatic Callback | ||
| Call Deflection | ||
| ChatBot | ||
| IVR/Self-service | ||
| Recurring Campaigns |
Channels (0 vs 22)
| Feature | LiveChat | RingCentral RingCX |
|---|---|---|
| Apple Messages for Business | ||
| Custom Channel SDKs | ||
| Email Management | ||
| Facebook Messenger Integration | ||
| Google Business Messages | ||
| In-app Messaging | ||
| Inbound Voice | ||
| Intercom | ||
| Internet Fax | ||
| Live Chat | ||
| Messaging | ||
| Omnichannel Support | ||
| Outbound Voice | ||
| Paging | ||
| Reviews Management |
Chat Tools (14 vs 0)
| Feature | LiveChat | RingCentral RingCX |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Collaboration (0 vs 4)
| Feature | LiveChat | RingCentral RingCX |
|---|---|---|
| Collaboration | ||
| Company-wide Collaboration | ||
| PBX Integration | ||
| Shared Directory |
Compliance (0 vs 6)
| Feature | LiveChat | RingCentral RingCX |
|---|---|---|
| DNC Compliance | ||
| HIPAA Compliance | ||
| PCI-DSS Compliance | ||
| STIR/SHAKEN Compliance | ||
| TCPA Compliance |
Customer Engagement (5 vs 0)
| Feature | LiveChat | RingCentral RingCX |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (4 vs 0)
| Feature | LiveChat | RingCentral RingCX |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Language Support |
Infrastructure (0 vs 2)
| Feature | LiveChat | RingCentral RingCX |
|---|---|---|
| 99.99% Uptime SLA | ||
| Cloud Infrastructure |
Integration (0 vs 7)
| Feature | LiveChat | RingCentral RingCX |
|---|---|---|
| Click to Call | ||
| Microsoft CRM Integration | ||
| Open APIs | ||
| Salesforce CRM Integration | ||
| Screen Pops | ||
| SugarCRM Integration | ||
| Zendesk Integration |
Messaging Channels (10 vs 0)
| Feature | LiveChat | RingCentral RingCX |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Outbound (0 vs 5)
| Feature | LiveChat | RingCentral RingCX |
|---|---|---|
| Call Blending | ||
| Campaign Management | ||
| List Management | ||
| Outbound Dialers | ||
| Power Dialing |
Reporting & Analytics (9 vs 0)
| Feature | LiveChat | RingCentral RingCX |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Routing (0 vs 7)
| Feature | LiveChat | RingCentral RingCX |
|---|---|---|
| AI Digital Routing | ||
| Answering Rules | ||
| Data-driven Routing | ||
| Omnichannel Routing | ||
| Skills-based Routing | ||
| Smart Routing | ||
| Voicemail Routing |
Sales & Ecommerce (6 vs 0)
| Feature | LiveChat | RingCentral RingCX |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (8 vs 0)
| Feature | LiveChat | RingCentral RingCX |
|---|---|---|
| Access Restriction | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Supervisor Tools (0 vs 6)
| Feature | LiveChat | RingCentral RingCX |
|---|---|---|
| Call Monitoring | ||
| Call Recording | ||
| Coaching and Learning Tools | ||
| Dual Listening | ||
| Quality Management | ||
| Screen Recording |
Team Management (9 vs 0)
| Feature | LiveChat | RingCentral RingCX |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Workforce Management (0 vs 2)
| Feature | LiveChat | RingCentral RingCX |
|---|---|---|
| Workforce Engagement (WEM) | ||
| Workforce Management (WFM) |
Unique Features
Only in LiveChat (76)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 56 more unique features
Only in RingCentral RingCX (89)
Agent Skill Assignment
Easy Admin Interface
IVR Designer
Scripting Designer
Seasonal Scaling
SLA Management
Agent Scripting
Availability Status
Co-browse
Dynamic Reply Assistance
Gamification
Real-time Interaction and Behavioral Coaching
Remote Agent Support
Response Templates
Transfer and Approval
Unified Omnichannel Customer View
AI Sentiment Analysis
Ambassador and Detractor Identification
Analytics and Dashboards
Business Intelligence Integration
+ 69 more unique features
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