LiveChat vs NiCE
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveChat offers more features (80 vs 61) and more integrations (12 vs 6). Starting price: LiveChat at $25/mo vs NiCE at $110/mo. LiveChat has 80 unique features while NiCE has 61 unique features, with 0 features in common.
| LiveChat | NiCE | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 61 |
| AI-Powered Features | 10 | 40 |
| Starting Price | $25/mo | $110/mo |
| Pricing Tiers | 4 | 10 |
| Integrations | 12 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (7 vs 0)
| Feature | LiveChat | NiCE |
|---|---|---|
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
AI/Agent Assist (0 vs 5)
| Feature | LiveChat | NiCE |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
AI/Analytics (0 vs 1)
| Feature | LiveChat | NiCE |
|---|---|---|
| Copilot for Leaders |
AI/Automation (0 vs 11)
| Feature | LiveChat | NiCE |
|---|---|---|
| AI Agents for Proactive Engagement | ||
| AI Agents for Self-Service | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Customer Self-Service Automation (Banking) | ||
| Customer-facing Intelligent Virtual Agent | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent | ||
| Retail Customer Self-Service Automation |
AI/E-Commerce (0 vs 1)
| Feature | LiveChat | NiCE |
|---|---|---|
| Retail E-Commerce Conversion Booster |
AI/Workforce Engagement (0 vs 1)
| Feature | LiveChat | NiCE |
|---|---|---|
| Copilot for Supervisors |
API & Integration (6 vs 0)
| Feature | LiveChat | NiCE |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Analytics (0 vs 4)
| Feature | LiveChat | NiCE |
|---|---|---|
| Customer Experience Insights (Retail) | ||
| Industry Experience Insights (Banking) | ||
| Patient Experience Insights | ||
| Policyholder Experience Insights |
Analytics/Reporting (0 vs 2)
| Feature | LiveChat | NiCE |
|---|---|---|
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports |
Automation (2 vs 0)
| Feature | LiveChat | NiCE |
|---|---|---|
| ChatBot | ||
| Recurring Campaigns |
Automation/Orchestration (0 vs 2)
| Feature | LiveChat | NiCE |
|---|---|---|
| Journey Orchestration | ||
| Workflow Orchestration |
Chat Tools (14 vs 0)
| Feature | LiveChat | NiCE |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Compliance/Recording (0 vs 2)
| Feature | LiveChat | NiCE |
|---|---|---|
| Recording Management | ||
| Screen Recording |
Customer Engagement (5 vs 0)
| Feature | LiveChat | NiCE |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (4 vs 0)
| Feature | LiveChat | NiCE |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Language Support |
Engagement/Motivation (0 vs 1)
| Feature | LiveChat | NiCE |
|---|---|---|
| Gamification |
Feedback/Analytics (0 vs 1)
| Feature | LiveChat | NiCE |
|---|---|---|
| Voice of the Customer |
Feedback/Surveys (0 vs 1)
| Feature | LiveChat | NiCE |
|---|---|---|
| Feedback Management |
Industry Solutions (0 vs 8)
| Feature | LiveChat | NiCE |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems | ||
| Retail Interactions Hub |
Infrastructure (0 vs 1)
| Feature | LiveChat | NiCE |
|---|---|---|
| Cloud Infrastructure |
Integration (0 vs 7)
| Feature | LiveChat | NiCE |
|---|---|---|
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Open APIs | ||
| Prebuilt CRM Integrations | ||
| UCaaS Integration (NiCE 1CX) |
Knowledge Management (0 vs 3)
| Feature | LiveChat | NiCE |
|---|---|---|
| Customer-facing Knowledge Portal | ||
| Employee Knowledge Portal | ||
| Knowledge Management |
Management Tools (0 vs 1)
| Feature | LiveChat | NiCE |
|---|---|---|
| Supervisor Workspace |
Messaging Channels (10 vs 0)
| Feature | LiveChat | NiCE |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Outbound/Campaign Management (0 vs 1)
| Feature | LiveChat | NiCE |
|---|---|---|
| Outbound Engagement Orchestrator |
Performance Management (0 vs 1)
| Feature | LiveChat | NiCE |
|---|---|---|
| Performance Management |
Quality Management (0 vs 1)
| Feature | LiveChat | NiCE |
|---|---|---|
| Quality Management |
Reporting & Analytics (9 vs 0)
| Feature | LiveChat | NiCE |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Routing/Orchestration (0 vs 1)
| Feature | LiveChat | NiCE |
|---|---|---|
| Omnichannel Routing |
Sales & Ecommerce (6 vs 0)
| Feature | LiveChat | NiCE |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (8 vs 1)
| Feature | LiveChat | NiCE |
|---|---|---|
| Access Restriction | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Single Sign-On (SSO) | ||
| Trusted Identity & Messaging | ||
| Visitor Banning |
Team Management (9 vs 0)
| Feature | LiveChat | NiCE |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
User Interface (0 vs 1)
| Feature | LiveChat | NiCE |
|---|---|---|
| Agent Workspace |
Voice (0 vs 2)
| Feature | LiveChat | NiCE |
|---|---|---|
| Interactive Voice Response (IVR) | ||
| Voice Services |
Workforce Management (0 vs 1)
| Feature | LiveChat | NiCE |
|---|---|---|
| Workforce Management |
Unique Features
Only in LiveChat (80)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 60 more unique features
Only in NiCE (61)
Bank Agent Assist
Copilot for Agents
Healthcare Agent Assist
Insurance Agent Assist
Retail Agent Assist
Copilot for Leaders
Agentic AI Agents
AI Agents for Proactive Engagement
AI Agents for Self-Service
AutoSummary
Customer Self-Service Automation (Banking)
Customer-facing Intelligent Virtual Agent
Patient Self-Service Automation
Policyholder Self-Service Automation
Proactive AI Agent
Proactive Patient Engagement AI Agent
Retail Customer Self-Service Automation
Retail E-Commerce Conversion Booster
Copilot for Supervisors
Customer Experience Insights (Retail)
+ 41 more unique features
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