LiveChat vs NiCE CXone Mpower
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveChat offers more features (80 vs 55) and more integrations (12 vs 7). Starting price: LiveChat at $25/mo vs NiCE CXone Mpower at $110/mo. LiveChat has 80 unique features while NiCE CXone Mpower has 55 unique features, with 0 features in common.
| LiveChat | NiCE CXone Mpower | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 55 |
| AI-Powered Features | 10 | 29 |
| Starting Price | $25/mo | $110/mo |
| Pricing Tiers | 4 | 6 |
| Integrations | 12 | 7 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (7 vs 7)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| AI Routing | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| CX AI Core | ||
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Customer-facing Intelligent Virtual Agent | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
AI Assistant (0 vs 7)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
API & Integration (6 vs 0)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Agent Tools (0 vs 1)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Agent Workspace |
Analytics (0 vs 4)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports | ||
| Voice of the Customer |
Automation (2 vs 4)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| ChatBot | ||
| Customer Self-Service Automation | ||
| Interaction and Workflow Orchestration | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Recurring Campaigns |
Campaign Management (0 vs 1)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Outbound Campaign Management |
Chat Tools (14 vs 0)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Communication (0 vs 2)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| UCaaS (NiCE 1CX) | ||
| Voice and Digital Channels |
Compliance (0 vs 1)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Recording and Compliance |
Customer Engagement (5 vs 0)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (4 vs 0)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Language Support |
E-commerce (0 vs 1)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Retail E-commerce Conversion Booster |
Engagement (0 vs 2)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Gamification | ||
| Proactive Engagement |
Industry-specific (0 vs 8)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems | ||
| Retail Interactions Hub |
Infrastructure (0 vs 1)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Cloud Infrastructure |
Integration (0 vs 6)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Prebuilt CRM Integrations | ||
| Seamless Integrations |
Knowledge Management (0 vs 2)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Customer-facing Knowledge Portal | ||
| Employee Knowledge Portal |
Messaging Channels (10 vs 0)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Quality Management (0 vs 2)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Quality Management | ||
| Screen Recording |
Reporting & Analytics (9 vs 0)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Routing (0 vs 1)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Omnichannel Routing and Orchestration |
Sales & Ecommerce (6 vs 0)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (8 vs 1)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Access Restriction | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Single Sign-On (SSO) | ||
| Trusted Identity & Messaging | ||
| Visitor Banning |
Supervisor Tools (0 vs 1)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Supervisor Workspace |
Team Management (9 vs 0)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Workforce Management (0 vs 3)
| Feature | LiveChat | NiCE CXone Mpower |
|---|---|---|
| Performance Management | ||
| Workforce Engagement | ||
| Workforce Management |
Unique Features
Only in LiveChat (80)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 60 more unique features
Only in NiCE CXone Mpower (55)
Agent Workspace
Agentic AI Agents
AI Routing
AutoSummary
Customer-facing Intelligent Virtual Agent
CX AI Core
Proactive AI Agent
Proactive Patient Engagement AI Agent
Bank Agent Assist
Copilot for Agents
Copilot for Leaders
Copilot for Supervisors
Healthcare Agent Assist
Insurance Agent Assist
Retail Agent Assist
Industry Experience Insights
Interaction Analytics
Prebuilt Dashboards and BI Reports
Voice of the Customer
Customer Self-Service Automation
+ 35 more unique features
View LiveChat details View NiCE CXone Mpower details LiveChat alternatives NiCE CXone Mpower alternatives
Want to build your own alternative to LiveChat or NiCE CXone Mpower?
Analyze it with Reap