LiveChat vs NiCE CXone
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveChat offers more features (80 vs 58) and more integrations (12 vs 5). Starting price: LiveChat at $25/mo vs NiCE CXone at $110/mo. LiveChat has 80 unique features while NiCE CXone has 58 unique features, with 0 features in common.
| LiveChat | NiCE CXone | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 58 |
| AI-Powered Features | 10 | 29 |
| Starting Price | $25/mo | $110/mo |
| Pricing Tiers | 4 | 10 |
| Integrations | 12 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (7 vs 0)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
AI Assistance (0 vs 7)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
AI Automation (0 vs 10)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| AI Agents for Proactive Engagement | ||
| AI Agents for Self-Service | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Customer Self-Service Automation | ||
| Customer-Facing Intelligent Virtual Agent | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent |
API & Integration (6 vs 0)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Analytics & Reporting (0 vs 5)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Feedback Management | ||
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports | ||
| Voice of the Customer |
Automation (2 vs 1)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| ChatBot | ||
| Recurring Campaigns | ||
| Workflow Orchestration |
Campaign Management (0 vs 2)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Outbound Campaign Management | ||
| Outbound Engagement Orchestrator |
Chat Tools (14 vs 0)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Commerce Optimization (0 vs 1)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Retail E-commerce Conversion Booster |
Communications (0 vs 1)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| UCaaS (NiCE 1CX) |
Compliance & Security (0 vs 1)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Recording Management |
Content Management (0 vs 1)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Knowledge Management |
Customer Engagement (5 vs 2)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Journey Orchestration | ||
| Proactive Engagement | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customer Support (0 vs 1)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Customer-Facing Knowledge Portal |
Customization (4 vs 0)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Language Support |
Government Solutions (0 vs 4)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems |
Industry Solutions (0 vs 4)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| Retail Interactions Hub |
Integration (0 vs 5)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Prebuilt CRM Integrations |
Knowledge Management (0 vs 1)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Employee Knowledge Portal |
Messaging Channels (10 vs 0)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Quality Assurance (0 vs 2)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Quality Management | ||
| Screen Recording |
Reporting & Analytics (9 vs 0)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Routing & Orchestration (0 vs 2)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| AI Routing | ||
| Omnichannel Routing |
Sales & Ecommerce (6 vs 0)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (8 vs 0)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Access Restriction | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Security & Compliance (0 vs 1)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Trusted Identity & Messaging |
Team Management (9 vs 0)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
User Interface (0 vs 2)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Agent Workspace | ||
| Supervisor Workspace |
Voice (0 vs 1)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Voice Services |
Voice Automation (0 vs 1)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Interactive Voice Response (IVR) |
Workforce Management (0 vs 3)
| Feature | LiveChat | NiCE CXone |
|---|---|---|
| Gamification | ||
| Performance Management | ||
| Workforce Management |
Unique Features
Only in LiveChat (80)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 60 more unique features
Only in NiCE CXone (58)
Bank Agent Assist
Copilot for Agents
Copilot for Leaders
Copilot for Supervisors
Healthcare Agent Assist
Insurance Agent Assist
Retail Agent Assist
Agentic AI Agents
AI Agents for Proactive Engagement
AI Agents for Self-Service
AutoSummary
Customer Self-Service Automation
Customer-Facing Intelligent Virtual Agent
Patient Self-Service Automation
Policyholder Self-Service Automation
Proactive AI Agent
Proactive Patient Engagement AI Agent
Feedback Management
Industry Experience Insights
Interaction Analytics
+ 38 more unique features
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