LiveChat vs NiCE (CXone Expert)
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveChat offers more features (80 vs 15) and more integrations (12 vs 2). Starting price: LiveChat at $25/mo vs NiCE (CXone Expert) at Contact Sales. LiveChat has 80 unique features while NiCE (CXone Expert) has 15 unique features, with 0 features in common.
| LiveChat | NiCE (CXone Expert) | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 15 |
| AI-Powered Features | 10 | 6 |
| Starting Price | $25/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 12 | 2 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 40% |
Feature Comparison by Category
AI (7 vs 2)
| Feature | LiveChat | NiCE (CXone Expert) |
|---|---|---|
| AI-Powered Content Governance | ||
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Generative AI Search | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (6 vs 0)
| Feature | LiveChat | NiCE (CXone Expert) |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Access Control (0 vs 1)
| Feature | LiveChat | NiCE (CXone Expert) |
|---|---|---|
| Role-Based Access Control |
Agent Tools (0 vs 1)
| Feature | LiveChat | NiCE (CXone Expert) |
|---|---|---|
| Agent Guided Knowledge |
Analytics (0 vs 1)
| Feature | LiveChat | NiCE (CXone Expert) |
|---|---|---|
| Knowledge Analytics & Insights |
Automation (2 vs 0)
| Feature | LiveChat | NiCE (CXone Expert) |
|---|---|---|
| ChatBot | ||
| Recurring Campaigns |
Chat Tools (14 vs 0)
| Feature | LiveChat | NiCE (CXone Expert) |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Chatbot (0 vs 1)
| Feature | LiveChat | NiCE (CXone Expert) |
|---|---|---|
| Chatbot Integration |
Content Management (0 vs 4)
| Feature | LiveChat | NiCE (CXone Expert) |
|---|---|---|
| Centralized Knowledge Base | ||
| Content Lifecycle Management | ||
| Content Publishing Tools | ||
| Version Control |
Customer Engagement (5 vs 0)
| Feature | LiveChat | NiCE (CXone Expert) |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (4 vs 0)
| Feature | LiveChat | NiCE (CXone Expert) |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Language Support |
Integration (0 vs 1)
| Feature | LiveChat | NiCE (CXone Expert) |
|---|---|---|
| Third-Party System Integration |
Messaging Channels (10 vs 0)
| Feature | LiveChat | NiCE (CXone Expert) |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Omnichannel (0 vs 1)
| Feature | LiveChat | NiCE (CXone Expert) |
|---|---|---|
| Omnichannel Knowledge Delivery |
Reporting & Analytics (9 vs 0)
| Feature | LiveChat | NiCE (CXone Expert) |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
SEO/Discovery (0 vs 1)
| Feature | LiveChat | NiCE (CXone Expert) |
|---|---|---|
| Search Engine Integration |
Sales & Ecommerce (6 vs 0)
| Feature | LiveChat | NiCE (CXone Expert) |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (8 vs 0)
| Feature | LiveChat | NiCE (CXone Expert) |
|---|---|---|
| Access Restriction | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Self-Service (0 vs 1)
| Feature | LiveChat | NiCE (CXone Expert) |
|---|---|---|
| Self-Service Search Discovery |
Team Management (9 vs 0)
| Feature | LiveChat | NiCE (CXone Expert) |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Workflow (0 vs 1)
| Feature | LiveChat | NiCE (CXone Expert) |
|---|---|---|
| Approval Workflows |
Unique Features
Only in LiveChat (80)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 60 more unique features
Only in NiCE (CXone Expert) (15)
Role-Based Access Control
Agent Guided Knowledge
AI-Powered Content Governance
Generative AI Search
Knowledge Analytics & Insights
Chatbot Integration
Centralized Knowledge Base
Content Lifecycle Management
Content Publishing Tools
Version Control
Third-Party System Integration
Omnichannel Knowledge Delivery
Self-Service Search Discovery
Search Engine Integration
Approval Workflows
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