LiveChat vs Microsoft Dynamics 365 Customer Service
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveChat offers more features (80 vs 0) and more integrations (12 vs 0). Starting price: LiveChat at $25/mo vs Microsoft Dynamics 365 Customer Service at Contact Sales. LiveChat has 80 unique features while Microsoft Dynamics 365 Customer Service has 0 unique features, with 0 features in common.
| LiveChat | Microsoft Dynamics 365 Customer Service | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 0 |
| AI-Powered Features | 10 | 0 |
| Starting Price | $25/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 12 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 10% |
Feature Comparison by Category
AI (7 vs 0)
| Feature | LiveChat | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (6 vs 0)
| Feature | LiveChat | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Automation (2 vs 0)
| Feature | LiveChat | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| ChatBot | ||
| Recurring Campaigns |
Chat Tools (14 vs 0)
| Feature | LiveChat | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Customer Engagement (5 vs 0)
| Feature | LiveChat | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (4 vs 0)
| Feature | LiveChat | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Language Support |
Messaging Channels (10 vs 0)
| Feature | LiveChat | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Reporting & Analytics (9 vs 0)
| Feature | LiveChat | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (6 vs 0)
| Feature | LiveChat | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (8 vs 0)
| Feature | LiveChat | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Access Restriction | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Team Management (9 vs 0)
| Feature | LiveChat | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Unique Features
Only in LiveChat (80)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 60 more unique features
Only in Microsoft Dynamics 365 Customer Service (0)
View LiveChat details View Microsoft Dynamics 365 Customer Service details LiveChat alternatives Microsoft Dynamics 365 Customer Service alternatives
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