LiveAgent vs SwipedOn
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveAgent offers more features (165 vs 71) and fewer integrations (0 vs 6). Starting price: LiveAgent at $19/mo vs SwipedOn at $3/mo. LiveAgent has 164 unique features while SwipedOn has 70 unique features, with 1 features in common.
| LiveAgent | SwipedOn | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 165 | 71 |
| AI-Powered Features | 11 | 0 |
| Starting Price | $19/mo | $3/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 0 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI (3 vs 0)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| AI Answer Composer | ||
| AI Answer Improver | ||
| AI Chatbot |
AddOns (0 vs 1)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Catering AddOn |
Administration (1 vs 1)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Custom Roles | ||
| Customizable Roles and Permissions |
Analytics (4 vs 0)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Chat Embedded Tracking | ||
| Chats Overview | ||
| Online Visitors | ||
| Website Visitor Tracking |
Automation (5 vs 1)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Auto Sign Out | ||
| Automated Ticket Distribution | ||
| Automation Rules | ||
| Event Rules | ||
| Time Rules | ||
| To Solve Algorithm |
CRM (4 vs 0)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Companies Feature | ||
| Contact Fields | ||
| Contact Groups | ||
| Ticket/Customer Insights (CRM) |
Call Management (8 vs 0)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Automatic Callback | ||
| Call Button | ||
| Call Queueing | ||
| Call Routing | ||
| Call Transfers | ||
| IVR (Interactive Voice Response) | ||
| Softphones | ||
| Supported Call Devices |
Collaboration (3 vs 0)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Internal Calls | ||
| Internal Chat | ||
| Notes |
Communication (22 vs 0)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Attachments | ||
| Call Center | ||
| Contact Forms | ||
| Contact Forms - Contact Us Buttons | ||
| Contact Forms - In Page | ||
| Email Forwarding | ||
| Email Templates | ||
| Email Ticketing | ||
| Facebook Integration | ||
| File Sharing Over Chat | ||
| Instagram Integration | ||
| Live Chat | ||
| Real-time Chat | ||
| Real-time Typing View | ||
| Social Media Support |
Compliance (2 vs 3)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Audit Log | ||
| Digital Agreements | ||
| Digital Signature Capture | ||
| GDPR Compliance | ||
| Third-party Certifications |
Configuration (5 vs 2)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Business Hours | ||
| Custom Domain Parking | ||
| Multibrand Support | ||
| Multiple Devices Per Location | ||
| Multiple Printers Per Location | ||
| Multiple Website Support | ||
| Sounds Configuration |
Content (4 vs 0)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Copy & Paste Images | ||
| GIFs in Tickets | ||
| WYSIWYG Editor | ||
| WYSIWYG Editor for Articles |
Customization (13 vs 2)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Branding | ||
| Call Widgets Customization | ||
| Chat Button | ||
| Chat Button Animations | ||
| Chat Button Gallery | ||
| Chat Invitation Gallery | ||
| Chat Widgets Customization | ||
| Chat Window Docking | ||
| Contact Form Widgets Customization | ||
| Custom Ticket Fields | ||
| Customer Mail Templates | ||
| Customizable Branding | ||
| Customization of System Email Templates | ||
| Multiple Question Formats | ||
| Video Call Widgets Customization |
Dashboard (0 vs 1)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Cloud-based Web Dashboard |
Deliveries (0 vs 1)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Deliveries AddOn |
Employee Management (0 vs 13)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Archive Employees | ||
| Auto Sign In & Out | ||
| Custom Screening Questions | ||
| Custom Sign Out Messages | ||
| Digital In Out Board | ||
| Employee Bulk Upload | ||
| Employee Profile Fields | ||
| Employee Sign In | ||
| Manual Sign In/Out | ||
| Office Roaming and Remote Working | ||
| QR Code Sign In | ||
| SwipedOn Pocket | ||
| iPad or Tablet Sign In |
Engagement (2 vs 0)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Chat Welcome Message | ||
| Proactive Chat Invitations |
Feedback (4 vs 0)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Chat Satisfaction Surveys | ||
| Feedback & Suggestions | ||
| Feedback Buttons | ||
| Ticket Satisfaction Survey |
Gamification (3 vs 0)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Benchmarks and Leaderboards | ||
| Gamification Levels | ||
| Rewards & Badges |
Hardware (1 vs 0)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Hardware IP Phone Support |
History (2 vs 0)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Chat History | ||
| Chat Transcripts |
Infrastructure (1 vs 0)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Multiple Data Centers |
Integration (3 vs 0)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| API Keys | ||
| Click to Email | ||
| Web Contact Cards |
Integrations (0 vs 2)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Directory Integrations | ||
| Slack & Teams Notifications |
Knowledge Management (2 vs 0)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Internal Knowledge Base | ||
| Multi Knowledge Base |
Localization (2 vs 1)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Language Adaptable Widgets | ||
| Language Selection | ||
| Multiple Language Support |
Management (9 vs 0)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Call Device Scheduling | ||
| Chat Distribution | ||
| Max Queue Length | ||
| Pause Feature | ||
| SLA Rules | ||
| Search & Replace | ||
| Service Level Agreement (SLA) | ||
| Service Levels (SLA) | ||
| To Solve Button |
Mobile (5 vs 0)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Android App | ||
| Mobile Chat Window | ||
| Mobile Help Desk Apps | ||
| iOS App | ||
| iPhone/Android Apps |
Multi-location Management (0 vs 3)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Location Groups | ||
| Location Specific Settings | ||
| Multi-location Dashboard |
Notification (2 vs 0)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Email Notifications | ||
| Slack Notifications |
Notifications (0 vs 5)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Host Notifications | ||
| Notifications | ||
| Resource Check In Reminders | ||
| SMS Notifications | ||
| Sign In/Out Reminders |
Organization (2 vs 0)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Departments | ||
| Tags |
Privacy (0 vs 1)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Data Anonymization |
Productivity (5 vs 0)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Canned Messages | ||
| Mass Actions | ||
| Multiple Ticket Tabs | ||
| Predefined Answers | ||
| Ticket Filters |
Recording (2 vs 0)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| In-Call Recordings | ||
| Unlimited Call Recordings |
Reliability (0 vs 1)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Offline Sign In |
Reporting (17 vs 4)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Agent Availability Monitoring | ||
| Agent Ranking | ||
| Agent Ranking Overview | ||
| Agent Report | ||
| Analytics Overview | ||
| Call Detail Records | ||
| Channel Report | ||
| Data Export | ||
| Department Report | ||
| Detailed Visitor Information | ||
| Online Ticket History | ||
| Performance Report | ||
| Real-time Dashboards | ||
| Real-time Visitor Log | ||
| Resource Insights |
Resource Management (0 vs 6)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Booking Settings | ||
| Desk Booking | ||
| Desk and Resource Booking | ||
| Interactive Maps | ||
| QR Scan Booking | ||
| Resource Features |
Safety (0 vs 2)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Evacuation Mode | ||
| Health and Safety |
Security (6 vs 7)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| 2-Step Verification | ||
| Ban IPs | ||
| Data Hosting Options | ||
| HTTPS Encryption | ||
| Location Verification | ||
| Multi-Factor Authentication | ||
| Password Validator and Audit Log | ||
| SPAM Filters | ||
| Secure Cloud Storage | ||
| Security and Compliance | ||
| Single Sign-On (SSO) | ||
| Verification Photos | ||
| Visitor Approvals |
Self-Service (3 vs 0)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Customer Forum | ||
| Customer Portal | ||
| Knowledge Base |
Support (13 vs 4)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| 24/5 Live Chat Support | ||
| AI Configuration Service | ||
| Assisted Channels Integration | ||
| Assisted Domain Parking Help | ||
| Bespoke Onboarding and Implementation | ||
| Chatbot Setup Service | ||
| Consulting Services | ||
| Custom Billing Setup | ||
| Customer Success Onboarding | ||
| Dedicated Account Manager | ||
| Design Customization Assistance | ||
| IVR Setup Service | ||
| Priority Support | ||
| Product Setup Training | ||
| Scheduled Release Management |
Ticket Management (7 vs 0)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Agent Collision Detection | ||
| Hybrid Ticket Stream | ||
| Merge Tickets | ||
| Responsibility Assignment | ||
| Split Tickets | ||
| Ticket Transfers | ||
| Ticketing System |
Visitor Management (0 vs 10)
| Feature | LiveAgent | SwipedOn |
|---|---|---|
| Contractor Management | ||
| Custom Visitor Categories | ||
| Document Upload | ||
| ID Badge Printing | ||
| Multiple Sign In Options | ||
| Photo Capture | ||
| Preregistration & Invites | ||
| Remembered Visitors | ||
| Visitor Preboarding | ||
| Visitor Sign In |
Unique Features
Only in LiveAgent (164)
Custom Roles
AI Answer Composer
AI Answer Improver
AI Chatbot
Chat Embedded Tracking
Chats Overview
Online Visitors
Website Visitor Tracking
Automated Ticket Distribution
Automation Rules
Event Rules
Time Rules
To Solve Algorithm
Automatic Callback
Call Button
Call Queueing
Call Routing
Call Transfers
IVR (Interactive Voice Response)
Softphones
+ 144 more unique features
Only in SwipedOn (70)
Catering AddOn
Customizable Roles and Permissions
Auto Sign Out
Digital Agreements
Digital Signature Capture
Third-party Certifications
Multiple Devices Per Location
Multiple Printers Per Location
Customizable Branding
Multiple Question Formats
Cloud-based Web Dashboard
Deliveries AddOn
Archive Employees
Auto Sign In & Out
Custom Screening Questions
Custom Sign Out Messages
Digital In Out Board
Employee Bulk Upload
Employee Profile Fields
Employee Sign In
+ 50 more unique features
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