LiveAgent vs Re:amaze
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveAgent offers more features (165 vs 47) and fewer integrations (0 vs 11). Starting price: LiveAgent at $19/mo vs Re:amaze at $29/mo. LiveAgent has 161 unique features while Re:amaze has 43 unique features, with 4 features in common.
| LiveAgent | Re:amaze | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 165 | 47 |
| AI-Powered Features | 11 | 9 |
| Starting Price | $19/mo | $29/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 0 | 11 |
| Shared Features | 4 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 85% |
Feature Comparison by Category
AI (3 vs 5)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| AI Agent | ||
| AI Answer Composer | ||
| AI Answer Improver | ||
| AI Article Generation | ||
| AI Chatbot | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| Sentiment Analysis |
Administration (1 vs 0)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Custom Roles |
Analytics (4 vs 7)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Advanced Reporting | ||
| Chat Embedded Tracking | ||
| Chats Overview | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Online Visitors | ||
| Reporting | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting | ||
| Website Visitor Tracking |
Automation (5 vs 6)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Automated Ticket Distribution | ||
| Automation Rules | ||
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Event Rules | ||
| Order Bot | ||
| Time Rules | ||
| To Solve Algorithm | ||
| Welcome Bot | ||
| Workflows |
CRM (4 vs 0)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Companies Feature | ||
| Contact Fields | ||
| Contact Groups | ||
| Ticket/Customer Insights (CRM) |
Call Management (8 vs 0)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Automatic Callback | ||
| Call Button | ||
| Call Queueing | ||
| Call Routing | ||
| Call Transfers | ||
| IVR (Interactive Voice Response) | ||
| Softphones | ||
| Supported Call Devices |
Collaboration (3 vs 1)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Internal Calls | ||
| Internal Chat | ||
| Notes | ||
| Team Presence |
Communication (22 vs 5)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Attachments | ||
| Call Center | ||
| Classic Chat Mode | ||
| Contact Forms | ||
| Contact Forms - Contact Us Buttons | ||
| Contact Forms - In Page | ||
| Email Forwarding | ||
| Email Templates | ||
| Email Ticketing | ||
| Facebook Integration | ||
| File Sharing Over Chat | ||
| Instagram Integration | ||
| Live Chat | ||
| Real-time Chat | ||
| Real-time Typing View |
Compliance (2 vs 0)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Audit Log | ||
| GDPR Compliance |
Configuration (5 vs 0)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Business Hours | ||
| Custom Domain Parking | ||
| Multibrand Support | ||
| Multiple Website Support | ||
| Sounds Configuration |
Content (4 vs 0)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Copy & Paste Images | ||
| GIFs in Tickets | ||
| WYSIWYG Editor | ||
| WYSIWYG Editor for Articles |
Core Platform (0 vs 1)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Shared Inbox |
Customization (13 vs 2)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Branding | ||
| Call Widgets Customization | ||
| Chat Button | ||
| Chat Button Animations | ||
| Chat Button Gallery | ||
| Chat Invitation Gallery | ||
| Chat Widgets Customization | ||
| Chat Window Docking | ||
| Contact Form Widgets Customization | ||
| Custom Hosted Domain | ||
| Custom Ticket Fields | ||
| Customer Mail Templates | ||
| Customizable Email Appearance | ||
| Customization of System Email Templates | ||
| Video Call Widgets Customization |
Engagement (2 vs 0)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Chat Welcome Message | ||
| Proactive Chat Invitations |
Feedback (4 vs 0)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Chat Satisfaction Surveys | ||
| Feedback & Suggestions | ||
| Feedback Buttons | ||
| Ticket Satisfaction Survey |
Forms (0 vs 1)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Contact Forms |
Gamification (3 vs 0)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Benchmarks and Leaderboards | ||
| Gamification Levels | ||
| Rewards & Badges |
Hardware (1 vs 0)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Hardware IP Phone Support |
History (2 vs 0)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Chat History | ||
| Chat Transcripts |
Infrastructure (1 vs 0)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Multiple Data Centers |
Integration (3 vs 3)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| API Keys | ||
| Click to Email | ||
| Email Integration | ||
| Social Media Channels | ||
| Web Contact Cards | ||
| Website Integration |
Knowledge Base (0 vs 4)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Knowledge Management (2 vs 0)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Internal Knowledge Base | ||
| Multi Knowledge Base |
Localization (2 vs 0)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Language Adaptable Widgets | ||
| Multiple Language Support |
Management (9 vs 0)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Call Device Scheduling | ||
| Chat Distribution | ||
| Max Queue Length | ||
| Pause Feature | ||
| SLA Rules | ||
| Search & Replace | ||
| Service Level Agreement (SLA) | ||
| Service Levels (SLA) | ||
| To Solve Button |
Marketing (0 vs 1)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Push Campaigns |
Mobile (5 vs 1)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Android App | ||
| Mobile Apps | ||
| Mobile Chat Window | ||
| Mobile Help Desk Apps | ||
| iOS App | ||
| iPhone/Android Apps |
Monitoring (0 vs 4)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Notification (2 vs 0)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Email Notifications | ||
| Slack Notifications |
Organization (2 vs 3)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Productivity (5 vs 1)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Canned Messages | ||
| Mass Actions | ||
| Multiple Ticket Tabs | ||
| Predefined Answers | ||
| Quick Answers | ||
| Ticket Filters |
Recording (2 vs 0)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| In-Call Recordings | ||
| Unlimited Call Recordings |
Reporting (17 vs 0)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Agent Availability Monitoring | ||
| Agent Ranking | ||
| Agent Ranking Overview | ||
| Agent Report | ||
| Analytics Overview | ||
| Call Detail Records | ||
| Channel Report | ||
| Department Report | ||
| Online Ticket History | ||
| Performance Report | ||
| Real-time Dashboards | ||
| SLA Compliance Report | ||
| SLA Log Report | ||
| Tag Reports | ||
| Ticket Export |
Scheduling (0 vs 1)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Office Hours |
Security (6 vs 1)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| 2-Step Verification | ||
| Ban IPs | ||
| HTTPS Encryption | ||
| Password Validator and Audit Log | ||
| Role Permissions | ||
| SPAM Filters | ||
| Single Sign-On (SSO) |
Self-Service (3 vs 0)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Customer Forum | ||
| Customer Portal | ||
| Knowledge Base |
Support (13 vs 0)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| AI Configuration Service | ||
| Assisted Channels Integration | ||
| Assisted Domain Parking Help | ||
| Chatbot Setup Service | ||
| Consulting Services | ||
| Custom Billing Setup | ||
| Dedicated Account Manager | ||
| Design Customization Assistance | ||
| IVR Setup Service | ||
| Priority Support | ||
| Product Setup Training | ||
| Scheduled Release Management | ||
| Service Review Call and Reports |
Ticket Management (7 vs 0)
| Feature | LiveAgent | Re:amaze |
|---|---|---|
| Agent Collision Detection | ||
| Hybrid Ticket Stream | ||
| Merge Tickets | ||
| Responsibility Assignment | ||
| Split Tickets | ||
| Ticket Transfers | ||
| Ticketing System |
Unique Features
Only in LiveAgent (161)
Custom Roles
AI Answer Composer
AI Answer Improver
AI Chatbot
Chat Embedded Tracking
Chats Overview
Online Visitors
Website Visitor Tracking
Automated Ticket Distribution
Automation Rules
Event Rules
Time Rules
To Solve Algorithm
Automatic Callback
Call Button
Call Queueing
Call Routing
Call Transfers
IVR (Interactive Voice Response)
Softphones
+ 141 more unique features
Only in Re:amaze (43)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
+ 23 more unique features
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