LiveAgent vs Razuna
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveAgent offers more features (165 vs 71) and fewer integrations (0 vs 6). Starting price: LiveAgent at $19/mo vs Razuna at $99/mo. LiveAgent has 164 unique features while Razuna has 70 unique features, with 1 features in common.
| LiveAgent | Razuna | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 165 | 71 |
| AI-Powered Features | 11 | 10 |
| Starting Price | $19/mo | $99/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 0 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI (3 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| AI Answer Composer | ||
| AI Answer Improver | ||
| AI Chatbot |
AI & Automation (0 vs 6)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Advanced Document AI | ||
| Advanced Image AI | ||
| Auto-Tagging | ||
| Automatic Metadata Extraction | ||
| Brand & Logo Detection | ||
| Image Recognition |
Administration (1 vs 4)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Advanced User Management | ||
| Co-Administrators | ||
| Custom Roles | ||
| Multi-Tenant Capabilities | ||
| Users & Groups |
Analytics (4 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Chat Embedded Tracking | ||
| Chats Overview | ||
| Online Visitors | ||
| Website Visitor Tracking |
Automation (5 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Automated Ticket Distribution | ||
| Automation Rules | ||
| Event Rules | ||
| Time Rules | ||
| To Solve Algorithm |
CRM (4 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Companies Feature | ||
| Contact Fields | ||
| Contact Groups | ||
| Ticket/Customer Insights (CRM) |
Call Management (8 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Automatic Callback | ||
| Call Button | ||
| Call Queueing | ||
| Call Routing | ||
| Call Transfers | ||
| IVR (Interactive Voice Response) | ||
| Softphones | ||
| Supported Call Devices |
Collaboration (3 vs 6)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Approval Workflows | ||
| Comments & Annotations | ||
| Guest Upload & Approval | ||
| Internal Calls | ||
| Internal Chat | ||
| Notes | ||
| Team Collaboration | ||
| Upload Links | ||
| Workspaces |
Communication (22 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Attachments | ||
| Call Center | ||
| Contact Forms | ||
| Contact Forms - Contact Us Buttons | ||
| Contact Forms - In Page | ||
| Email Forwarding | ||
| Email Templates | ||
| Email Ticketing | ||
| Facebook Integration | ||
| File Sharing Over Chat | ||
| Instagram Integration | ||
| Live Chat | ||
| Real-time Chat | ||
| Real-time Typing View | ||
| Social Media Support |
Compliance (2 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Audit Log | ||
| GDPR Compliance |
Configuration (5 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Business Hours | ||
| Custom Domain Parking | ||
| Multibrand Support | ||
| Multiple Website Support | ||
| Sounds Configuration |
Content (4 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Copy & Paste Images | ||
| GIFs in Tickets | ||
| WYSIWYG Editor | ||
| WYSIWYG Editor for Articles |
Customization (13 vs 4)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Branding | ||
| Call Widgets Customization | ||
| Chat Button | ||
| Chat Button Animations | ||
| Chat Button Gallery | ||
| Chat Invitation Gallery | ||
| Chat Widgets Customization | ||
| Chat Window Docking | ||
| Contact Form Widgets Customization | ||
| Custom Ticket Fields | ||
| Customer Mail Templates | ||
| Customization of System Email Templates | ||
| Dedicated Appliances | ||
| On-Premise Deployment | ||
| Video Call Widgets Customization |
Editing (0 vs 1)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Online Image Editor |
Engagement (2 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Chat Welcome Message | ||
| Proactive Chat Invitations |
Feedback (4 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Chat Satisfaction Surveys | ||
| Feedback & Suggestions | ||
| Feedback Buttons | ||
| Ticket Satisfaction Survey |
File Management (0 vs 8)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Automatic Preview Generation | ||
| Bulk Upload | ||
| Collect+ Web Extension | ||
| Drag & Drop Upload | ||
| Fast Transfer | ||
| File Renditions | ||
| Folder Synchronization | ||
| Multiple File Format Support |
Gamification (3 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Benchmarks and Leaderboards | ||
| Gamification Levels | ||
| Rewards & Badges |
Hardware (1 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Hardware IP Phone Support |
History (2 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Chat History | ||
| Chat Transcripts |
Infrastructure (1 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Multiple Data Centers |
Integration (3 vs 9)
| Feature | LiveAgent | Razuna |
|---|---|---|
| API Keys | ||
| Canto Migration | ||
| Click to Email | ||
| Dropbox Integration | ||
| Email Import | ||
| Embed Files | ||
| REST API | ||
| Raycast Extension | ||
| Razuna Desktop App | ||
| S3 Integration | ||
| Web Contact Cards | ||
| Zapier Integration |
Knowledge Management (2 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Internal Knowledge Base | ||
| Multi Knowledge Base |
Localization (2 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Language Adaptable Widgets | ||
| Multiple Language Support |
Management (9 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Call Device Scheduling | ||
| Chat Distribution | ||
| Max Queue Length | ||
| Pause Feature | ||
| SLA Rules | ||
| Search & Replace | ||
| Service Level Agreement (SLA) | ||
| Service Levels (SLA) | ||
| To Solve Button |
Mobile (5 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Android App | ||
| Mobile Chat Window | ||
| Mobile Help Desk Apps | ||
| iOS App | ||
| iPhone/Android Apps |
Notification (2 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Email Notifications | ||
| Slack Notifications |
Organization (2 vs 6)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Collections | ||
| Custom Fields | ||
| Departments | ||
| Favorites | ||
| Sorting | ||
| Tags | ||
| Tags & Labels | ||
| Views (Saved Searches) |
Performance (0 vs 2)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Cloudflare Acceleration | ||
| Worldwide CDN |
Productivity (5 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Canned Messages | ||
| Mass Actions | ||
| Multiple Ticket Tabs | ||
| Predefined Answers | ||
| Ticket Filters |
Recording (2 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| In-Call Recordings | ||
| Unlimited Call Recordings |
Reporting (17 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Agent Availability Monitoring | ||
| Agent Ranking | ||
| Agent Ranking Overview | ||
| Agent Report | ||
| Analytics Overview | ||
| Call Detail Records | ||
| Channel Report | ||
| Department Report | ||
| Online Ticket History | ||
| Performance Report | ||
| Real-time Dashboards | ||
| SLA Compliance Report | ||
| SLA Log Report | ||
| Tag Reports | ||
| Ticket Export |
Search & Discovery (0 vs 6)
| Feature | LiveAgent | Razuna |
|---|---|---|
| AI-Powered Search | ||
| Conversational Search | ||
| Full-Text Search | ||
| Semantic Search | ||
| Similar Image Search | ||
| Smart Filters |
Security (6 vs 9)
| Feature | LiveAgent | Razuna |
|---|---|---|
| 2-Step Verification | ||
| Ban IPs | ||
| Bank-Level Encryption | ||
| Daily Backups | ||
| GDPR-Compliant Hosting | ||
| Granular Access Controls | ||
| HIPAA-Compliant Hosting | ||
| HTTPS Encryption | ||
| OAuth Integration | ||
| Password Validator and Audit Log | ||
| SPAM Filters | ||
| SSO / SAML Integration | ||
| Single Sign-On (SSO) | ||
| Two-Factor Authentication | ||
| Usage Rights Tracking |
Self-Service (3 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Customer Forum | ||
| Customer Portal | ||
| Knowledge Base |
Services (0 vs 1)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Custom Development |
Sharing (0 vs 4)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Branded Portals | ||
| Customized Download Options | ||
| Shareable File Links | ||
| Shareable Folder Links |
Support (13 vs 3)
| Feature | LiveAgent | Razuna |
|---|---|---|
| AI Configuration Service | ||
| Assisted Channels Integration | ||
| Assisted Domain Parking Help | ||
| Chatbot Setup Service | ||
| Consulting Services | ||
| Custom Billing Setup | ||
| Dedicated Account Manager | ||
| Dedicated Support | ||
| Design Customization Assistance | ||
| IVR Setup Service | ||
| Priority Support | ||
| Product Setup Training | ||
| Scheduled Release Management | ||
| Service Review Call and Reports | ||
| Unlimited Training |
Ticket Management (7 vs 0)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Agent Collision Detection | ||
| Hybrid Ticket Stream | ||
| Merge Tickets | ||
| Responsibility Assignment | ||
| Split Tickets | ||
| Ticket Transfers | ||
| Ticketing System |
Version Control (0 vs 2)
| Feature | LiveAgent | Razuna |
|---|---|---|
| Automatic Versioning | ||
| Version Control |
Unique Features
Only in LiveAgent (164)
Custom Roles
AI Answer Composer
AI Answer Improver
AI Chatbot
Chat Embedded Tracking
Chats Overview
Online Visitors
Website Visitor Tracking
Automated Ticket Distribution
Automation Rules
Event Rules
Time Rules
To Solve Algorithm
Automatic Callback
Call Button
Call Queueing
Call Routing
Call Transfers
IVR (Interactive Voice Response)
Softphones
+ 144 more unique features
Only in Razuna (70)
Advanced User Management
Co-Administrators
Multi-Tenant Capabilities
Users & Groups
Advanced Document AI
Advanced Image AI
Auto-Tagging
Automatic Metadata Extraction
Brand & Logo Detection
Image Recognition
Approval Workflows
Comments & Annotations
Guest Upload & Approval
Team Collaboration
Upload Links
Workspaces
Dedicated Appliances
On-Premise Deployment
White Label Options
Worldwide Server Location
+ 50 more unique features
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