LiveAgent vs NetX
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveAgent offers more features (165 vs 70) and fewer integrations (0 vs 16). Starting price: LiveAgent at $19/mo vs NetX at Contact Sales. LiveAgent has 164 unique features while NetX has 69 unique features, with 1 features in common.
| LiveAgent | NetX | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 165 | 70 |
| AI-Powered Features | 11 | 5 |
| Starting Price | $19/mo | Contact Sales |
| Pricing Tiers | 3 | 4 |
| Integrations | 0 | 16 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 95% |
Feature Comparison by Category
AI (3 vs 3)
| Feature | LiveAgent | NetX |
|---|---|---|
| AI Answer Composer | ||
| AI Answer Improver | ||
| AI Chatbot | ||
| Artificial Intelligence | ||
| Search AI | ||
| Tag AI |
API (0 vs 4)
| Feature | LiveAgent | NetX |
|---|---|---|
| API | ||
| DSS API | ||
| Developer Toolkit | ||
| Open API |
Access Control (0 vs 2)
| Feature | LiveAgent | NetX |
|---|---|---|
| Dynamic User Access | ||
| Rights Management |
Administration (1 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| Custom Roles |
Analytics (4 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| Chat Embedded Tracking | ||
| Chats Overview | ||
| Online Visitors | ||
| Website Visitor Tracking |
Asset Management (0 vs 5)
| Feature | LiveAgent | NetX |
|---|---|---|
| Asset Creation | ||
| Expiring Assets | ||
| In-Platform Editing | ||
| Repurpose | ||
| Watermarking |
Asset Organization (0 vs 3)
| Feature | LiveAgent | NetX |
|---|---|---|
| Galleries | ||
| Relationships | ||
| Views |
Audio (0 vs 1)
| Feature | LiveAgent | NetX |
|---|---|---|
| Trim Audio |
Automation (5 vs 2)
| Feature | LiveAgent | NetX |
|---|---|---|
| AutoTasks | ||
| Automated Ticket Distribution | ||
| Automation Rules | ||
| Event Rules | ||
| Time Rules | ||
| To Solve Algorithm | ||
| Workflow Automation |
Branding (0 vs 1)
| Feature | LiveAgent | NetX |
|---|---|---|
| Custom URL |
CRM (4 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| Companies Feature | ||
| Contact Fields | ||
| Contact Groups | ||
| Ticket/Customer Insights (CRM) |
Call Management (8 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| Automatic Callback | ||
| Call Button | ||
| Call Queueing | ||
| Call Routing | ||
| Call Transfers | ||
| IVR (Interactive Voice Response) | ||
| Softphones | ||
| Supported Call Devices |
Collaboration (3 vs 4)
| Feature | LiveAgent | NetX |
|---|---|---|
| Collaboration Tools | ||
| Internal Calls | ||
| Internal Chat | ||
| Notes | ||
| Review and Approval | ||
| Reviews | ||
| Share Collections |
Communication (22 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| Attachments | ||
| Call Center | ||
| Contact Forms | ||
| Contact Forms - Contact Us Buttons | ||
| Contact Forms - In Page | ||
| Email Forwarding | ||
| Email Templates | ||
| Email Ticketing | ||
| Facebook Integration | ||
| File Sharing Over Chat | ||
| Instagram Integration | ||
| Live Chat | ||
| Real-time Chat | ||
| Real-time Typing View | ||
| Social Media Support |
Compliance (2 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| Audit Log | ||
| GDPR Compliance |
Configuration (5 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| Business Hours | ||
| Custom Domain Parking | ||
| Multibrand Support | ||
| Multiple Website Support | ||
| Sounds Configuration |
Content (4 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| Copy & Paste Images | ||
| GIFs in Tickets | ||
| WYSIWYG Editor | ||
| WYSIWYG Editor for Articles |
Customization (13 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| Branding | ||
| Call Widgets Customization | ||
| Chat Button | ||
| Chat Button Animations | ||
| Chat Button Gallery | ||
| Chat Invitation Gallery | ||
| Chat Widgets Customization | ||
| Chat Window Docking | ||
| Contact Form Widgets Customization | ||
| Custom Ticket Fields | ||
| Customer Mail Templates | ||
| Customization of System Email Templates | ||
| Video Call Widgets Customization |
Development (0 vs 1)
| Feature | LiveAgent | NetX |
|---|---|---|
| Test/Dev Site |
Engagement (2 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| Chat Welcome Message | ||
| Proactive Chat Invitations |
Feedback (4 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| Chat Satisfaction Surveys | ||
| Feedback & Suggestions | ||
| Feedback Buttons | ||
| Ticket Satisfaction Survey |
File Management (0 vs 3)
| Feature | LiveAgent | NetX |
|---|---|---|
| Asset Integrity | ||
| Duplicate Detection | ||
| Vast File Format |
Gamification (3 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| Benchmarks and Leaderboards | ||
| Gamification Levels | ||
| Rewards & Badges |
Governance (0 vs 1)
| Feature | LiveAgent | NetX |
|---|---|---|
| Download Justification |
Hardware (1 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| Hardware IP Phone Support |
History (2 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| Chat History | ||
| Chat Transcripts |
Infrastructure (1 vs 1)
| Feature | LiveAgent | NetX |
|---|---|---|
| Cloud & On-Premise | ||
| Multiple Data Centers |
Integration (3 vs 4)
| Feature | LiveAgent | NetX |
|---|---|---|
| API Keys | ||
| CI HUB | ||
| Click to Email | ||
| Integrations | ||
| Project Management | ||
| Social Media | ||
| Web Contact Cards |
Knowledge Management (2 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| Internal Knowledge Base | ||
| Multi Knowledge Base |
Localization (2 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| Language Adaptable Widgets | ||
| Multiple Language Support |
Management (9 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| Call Device Scheduling | ||
| Chat Distribution | ||
| Max Queue Length | ||
| Pause Feature | ||
| SLA Rules | ||
| Search & Replace | ||
| Service Level Agreement (SLA) | ||
| Service Levels (SLA) | ||
| To Solve Button |
Metadata (0 vs 12)
| Feature | LiveAgent | NetX |
|---|---|---|
| CSV Import | ||
| Embedded Metadata | ||
| Embedded Metadata Sync | ||
| Facets | ||
| Grid Editor | ||
| Metadata History | ||
| Metadata Profiles | ||
| Metadata Sets | ||
| Metadata Tagging | ||
| Metadata Toolkit | ||
| Quick Edit | ||
| Search Facets |
Mobile (5 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| Android App | ||
| Mobile Chat Window | ||
| Mobile Help Desk Apps | ||
| iOS App | ||
| iPhone/Android Apps |
Notification (2 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| Email Notifications | ||
| Slack Notifications |
Organization (2 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| Departments | ||
| Tags |
Portals (0 vs 3)
| Feature | LiveAgent | NetX |
|---|---|---|
| Branded Portals | ||
| Micro CMS | ||
| Personalized Portals |
Productivity (5 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| Canned Messages | ||
| Mass Actions | ||
| Multiple Ticket Tabs | ||
| Predefined Answers | ||
| Ticket Filters |
Recording (2 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| In-Call Recordings | ||
| Unlimited Call Recordings |
Reporting (17 vs 1)
| Feature | LiveAgent | NetX |
|---|---|---|
| Agent Availability Monitoring | ||
| Agent Ranking | ||
| Agent Ranking Overview | ||
| Agent Report | ||
| Analytics Overview | ||
| Call Detail Records | ||
| Channel Report | ||
| Dashboards | ||
| Department Report | ||
| Online Ticket History | ||
| Performance Report | ||
| Real-time Dashboards | ||
| SLA Compliance Report | ||
| SLA Log Report | ||
| Tag Reports |
Search (0 vs 3)
| Feature | LiveAgent | NetX |
|---|---|---|
| Advanced Search | ||
| Saved Search | ||
| Visual Search |
Security (6 vs 1)
| Feature | LiveAgent | NetX |
|---|---|---|
| 2-Step Verification | ||
| Ban IPs | ||
| HTTPS Encryption | ||
| Password Validator and Audit Log | ||
| SPAM Filters | ||
| SSO | ||
| Single Sign-On (SSO) |
Self-Service (3 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| Customer Forum | ||
| Customer Portal | ||
| Knowledge Base |
Sharing (0 vs 1)
| Feature | LiveAgent | NetX |
|---|---|---|
| Links |
Storage (0 vs 1)
| Feature | LiveAgent | NetX |
|---|---|---|
| Archive |
Support (13 vs 1)
| Feature | LiveAgent | NetX |
|---|---|---|
| AI Configuration Service | ||
| Assisted Channels Integration | ||
| Assisted Domain Parking Help | ||
| Chatbot Setup Service | ||
| Consulting Services | ||
| Custom Billing Setup | ||
| Dedicated Account Manager | ||
| Design Customization Assistance | ||
| IVR Setup Service | ||
| Knowledge Base | ||
| Priority Support | ||
| Product Setup Training | ||
| Scheduled Release Management | ||
| Service Review Call and Reports |
Sync (0 vs 3)
| Feature | LiveAgent | NetX |
|---|---|---|
| Collection Sync | ||
| Data Source Sync | ||
| NetX I/O |
Ticket Management (7 vs 0)
| Feature | LiveAgent | NetX |
|---|---|---|
| Agent Collision Detection | ||
| Hybrid Ticket Stream | ||
| Merge Tickets | ||
| Responsibility Assignment | ||
| Split Tickets | ||
| Ticket Transfers | ||
| Ticketing System |
Upload (0 vs 4)
| Feature | LiveAgent | NetX |
|---|---|---|
| Bulk Ingest | ||
| Fast Uploads | ||
| Metadata Uploads | ||
| Upload Asset Request Forms |
Version Control (0 vs 2)
| Feature | LiveAgent | NetX |
|---|---|---|
| Version Control | ||
| Versions |
Video (0 vs 3)
| Feature | LiveAgent | NetX |
|---|---|---|
| Video | ||
| Video Clips | ||
| Video Speech Search |
Unique Features
Only in LiveAgent (164)
Custom Roles
AI Answer Composer
AI Answer Improver
AI Chatbot
Chat Embedded Tracking
Chats Overview
Online Visitors
Website Visitor Tracking
Automated Ticket Distribution
Automation Rules
Event Rules
Time Rules
To Solve Algorithm
Automatic Callback
Call Button
Call Queueing
Call Routing
Call Transfers
IVR (Interactive Voice Response)
Softphones
+ 144 more unique features
Only in NetX (69)
Dynamic User Access
Rights Management
Artificial Intelligence
Search AI
Tag AI
API
Developer Toolkit
DSS API
Open API
Asset Creation
Expiring Assets
In-Platform Editing
Repurpose
Watermarking
Galleries
Relationships
Views
Trim Audio
AutoTasks
Workflow Automation
+ 49 more unique features
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