LiveAgent vs Lobbytrack
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveAgent offers more features (165 vs 50) and fewer integrations (0 vs 8). Starting price: LiveAgent at $19/mo vs Lobbytrack at $50/mo. LiveAgent has 163 unique features while Lobbytrack has 48 unique features, with 2 features in common.
| LiveAgent | Lobbytrack | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 165 | 50 |
| AI-Powered Features | 11 | 0 |
| Starting Price | $19/mo | $50/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 0 | 8 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI (3 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| AI Answer Composer | ||
| AI Answer Improver | ||
| AI Chatbot |
Access Control (0 vs 1)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Deny Condition |
Administration (1 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Custom Roles |
Analytics (4 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Chat Embedded Tracking | ||
| Chats Overview | ||
| Online Visitors | ||
| Website Visitor Tracking |
Applications (0 vs 3)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Employee App | ||
| Guard App | ||
| Lobby App (for reception) |
Automation (5 vs 1)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Auto Sign Out | ||
| Automated Ticket Distribution | ||
| Automation Rules | ||
| Event Rules | ||
| Time Rules | ||
| To Solve Algorithm |
Badge Management (0 vs 4)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Badge Designs by Visit Types | ||
| Badge Printing | ||
| Conditional Badge Elements | ||
| Pre-Designed Badge Templates |
CRM (4 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Companies Feature | ||
| Contact Fields | ||
| Contact Groups | ||
| Ticket/Customer Insights (CRM) |
Call Management (8 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Automatic Callback | ||
| Call Button | ||
| Call Queueing | ||
| Call Routing | ||
| Call Transfers | ||
| IVR (Interactive Voice Response) | ||
| Softphones | ||
| Supported Call Devices |
Collaboration (3 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Internal Calls | ||
| Internal Chat | ||
| Notes |
Communication (22 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Attachments | ||
| Call Center | ||
| Contact Forms | ||
| Contact Forms - Contact Us Buttons | ||
| Contact Forms - In Page | ||
| Email Forwarding | ||
| Email Templates | ||
| Email Ticketing | ||
| Facebook Integration | ||
| File Sharing Over Chat | ||
| Instagram Integration | ||
| Live Chat | ||
| Real-time Chat | ||
| Real-time Typing View | ||
| Social Media Support |
Compliance (2 vs 1)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Audit Log | ||
| GDPR Compliance | ||
| Visit Agreements |
Configuration (5 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Business Hours | ||
| Custom Domain Parking | ||
| Multibrand Support | ||
| Multiple Website Support | ||
| Sounds Configuration |
Content (4 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Copy & Paste Images | ||
| GIFs in Tickets | ||
| WYSIWYG Editor | ||
| WYSIWYG Editor for Articles |
Core Functionality (0 vs 2)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Staff Sign In / Out | ||
| Visitor Sign In / Out |
Customization (13 vs 3)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Branding | ||
| Call Widgets Customization | ||
| Chat Button | ||
| Chat Button Animations | ||
| Chat Button Gallery | ||
| Chat Invitation Gallery | ||
| Chat Widgets Customization | ||
| Chat Window Docking | ||
| Contact Form Widgets Customization | ||
| Custom Branding | ||
| Custom Ticket Fields | ||
| Customer Mail Templates | ||
| Customization of System Email Templates | ||
| Fully Customizable Designer | ||
| Multiple Sign-In Flows |
Data Collection (0 vs 3)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Driver License Scanning | ||
| ID Documents Capture | ||
| Photo Capture |
Developer Tools (0 vs 1)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| API Access |
Emergency Management (0 vs 1)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Emergency Messaging & Evacuation Management |
Engagement (2 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Chat Welcome Message | ||
| Proactive Chat Invitations |
Feedback (4 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Chat Satisfaction Surveys | ||
| Feedback & Suggestions | ||
| Feedback Buttons | ||
| Ticket Satisfaction Survey |
Gamification (3 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Benchmarks and Leaderboards | ||
| Gamification Levels | ||
| Rewards & Badges |
HR & Payroll (0 vs 1)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Employee Sign-In / Attendance Tracking |
Hardware (1 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Hardware IP Phone Support |
History (2 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Chat History | ||
| Chat Transcripts |
Infrastructure (1 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Multiple Data Centers |
Integration (3 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| API Keys | ||
| Click to Email | ||
| Web Contact Cards |
Integrations (0 vs 6)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Access Control Integration | ||
| Active Directory Integration | ||
| Eventleaf Integration | ||
| Slack Notifications | ||
| Teams Notifications | ||
| Zapier Integration |
Knowledge Management (2 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Internal Knowledge Base | ||
| Multi Knowledge Base |
Localization (2 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Language Adaptable Widgets | ||
| Multiple Language Support |
Management (9 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Call Device Scheduling | ||
| Chat Distribution | ||
| Max Queue Length | ||
| Pause Feature | ||
| SLA Rules | ||
| Search & Replace | ||
| Service Level Agreement (SLA) | ||
| Service Levels (SLA) | ||
| To Solve Button |
Mobile (5 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Android App | ||
| Mobile Chat Window | ||
| Mobile Help Desk Apps | ||
| iOS App | ||
| iPhone/Android Apps |
Monitoring (0 vs 1)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Location Capacity |
Notification (2 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Email Notifications | ||
| Slack Notifications |
Notifications (0 vs 9)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Email Notifications | ||
| Host Notifications | ||
| Notify Reception | ||
| Notify Security | ||
| Notify Visitor | ||
| SMS Notifications | ||
| Visit Canceled | ||
| Visit Scheduled | ||
| Visitor Sign In Denied |
Operations (0 vs 3)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Pre-Register Guests | ||
| Queue Management | ||
| Visit Scheduling by Employees |
Organization (2 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Departments | ||
| Tags |
Platform Support (0 vs 1)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Android, iOS and Windows Apps |
Productivity (5 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Canned Messages | ||
| Mass Actions | ||
| Multiple Ticket Tabs | ||
| Predefined Answers | ||
| Ticket Filters |
Recording (2 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| In-Call Recordings | ||
| Unlimited Call Recordings |
Reporting (17 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Agent Availability Monitoring | ||
| Agent Ranking | ||
| Agent Ranking Overview | ||
| Agent Report | ||
| Analytics Overview | ||
| Call Detail Records | ||
| Channel Report | ||
| Department Report | ||
| Online Ticket History | ||
| Performance Report | ||
| Real-time Dashboards | ||
| SLA Compliance Report | ||
| SLA Log Report | ||
| Tag Reports | ||
| Ticket Export |
Resource Management (0 vs 1)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Meeting Rooms & Desk Booking |
Safety (0 vs 2)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Health Screening | ||
| Touchless Sign-In (QR Code) |
Security (6 vs 4)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| 2-Step Verification | ||
| Alert Security | ||
| Ban IPs | ||
| HTTPS Encryption | ||
| Incident Management | ||
| Password Validator and Audit Log | ||
| SPAM Filters | ||
| Single Sign On (SSO) | ||
| Single Sign-On (SSO) | ||
| Watch List Check |
Self-Service (3 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Customer Forum | ||
| Customer Portal | ||
| Knowledge Base |
Support (13 vs 2)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| AI Configuration Service | ||
| Assisted Channels Integration | ||
| Assisted Domain Parking Help | ||
| Chatbot Setup Service | ||
| Consulting Services | ||
| Custom Billing Setup | ||
| Dedicated Account Manager | ||
| Design Customization Assistance | ||
| Email and Phone Support | ||
| IVR Setup Service | ||
| Priority Support | ||
| Priority Support 24/7 | ||
| Product Setup Training | ||
| Scheduled Release Management | ||
| Service Review Call and Reports |
Ticket Management (7 vs 0)
| Feature | LiveAgent | Lobbytrack |
|---|---|---|
| Agent Collision Detection | ||
| Hybrid Ticket Stream | ||
| Merge Tickets | ||
| Responsibility Assignment | ||
| Split Tickets | ||
| Ticket Transfers | ||
| Ticketing System |
Unique Features
Only in LiveAgent (163)
Custom Roles
AI Answer Composer
AI Answer Improver
AI Chatbot
Chat Embedded Tracking
Chats Overview
Online Visitors
Website Visitor Tracking
Automated Ticket Distribution
Automation Rules
Event Rules
Time Rules
To Solve Algorithm
Automatic Callback
Call Button
Call Queueing
Call Routing
Call Transfers
IVR (Interactive Voice Response)
Softphones
+ 143 more unique features
Only in Lobbytrack (48)
Deny Condition
Employee App
Guard App
Lobby App (for reception)
Auto Sign Out
Badge Designs by Visit Types
Badge Printing
Conditional Badge Elements
Pre-Designed Badge Templates
Visit Agreements
Staff Sign In / Out
Visitor Sign In / Out
Custom Branding
Fully Customizable Designer
Multiple Sign-In Flows
Driver License Scanning
ID Documents Capture
Photo Capture
API Access
Emergency Messaging & Evacuation Management
+ 28 more unique features
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